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- Tasks: Support patient flow and discharges, ensuring timely and safe transitions for patients.
- Company: Join the Royal United Hospitals Bath NHS Foundation Trust, a top-rated hospital in the UK.
- Benefits: Enjoy a supportive work environment, staff wellbeing programmes, and opportunities for career growth.
- Why this job: Make a real difference in patient care while working in a compassionate and inclusive team.
- Qualifications: GCSEs including English; IT skills; experience in healthcare is a plus.
- Other info: Be part of a culture that values diversity and promotes kindness.
The predicted salary is between 36000 - 60000 £ per year.
In this role you will be responsible for proactively supporting effective patient flow and supported discharges - both at ward level and with the hospital's Integrated Discharge Service. It's a great opportunity to make a positive impact as you will be working closely with colleagues in the Integrated Discharge Service, the Care Transfer Hubs and Clinical Site Team to help patients get home to continue their recovery.
You will work within both a designated ward team and with the Integrated Discharge Service and Clinical Site Team providing support to members of the teams. The Integrated Discharge Service is responsible for supporting wards with complex discharges across the RUH and they lead the RUH Care Transfer Hubs which is where all discharge referrals are triaged, and discharge pathways agreed alongside community partners and multi-disciplinary teams. The Clinical Site Team coordinates the management of inpatient bed capacity to match demand.
The ethos of the Integrated Discharge Service is to identify patients at ward level who require a supported discharge, working with patients, families and ward staff whilst patients are not medically stable by planning discharge arrangements and discharging patients as soon as possible once medically stable. If you are a team player and enjoy joint working with other providers and community teams, you will be supporting us to provide a “why not home, why not today” approach to reduce length of stay and facilitate early discharge.
Main duties of the job:- Proactive progression of timely and safe patient flow and discharge, minimising avoidable delays, ensuring and maintaining accuracy of information, supporting the ward team to progress chase.
- Working within a cluster of wards and being prepared to assist other wards as workloads require, ensuring that flow is optimised at all times.
- Communicating with patients and carers as required.
- Facilitating the smooth communication of discharge information between wards and community providers.
- Active listening skills and the ability to document accurately.
- An awareness of hospital pressures relating to flow and discharge.
- Ensuring that patient information, including that of a highly confidential nature, is shared appropriately and meets Information Governance standards.
- To have an in-depth understanding of the processes required for ward discharges.
- Supporting the administrative role of the ward staff.
- Develop working relationships with key people or teams, such as the Community Hubs Care Coordination Centre, Discharge Liaison Practitioners, Discharge Lounge, Ward Managers, Therapy team leads, and other ward flow and discharge coordinators.
At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone's contribution in supporting the exceptional, person-centred care we pride ourselves on. We are proud to be in the top 20 best hospitals to work for in the country.
We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.
A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential. We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing.
We are committed to supporting you and hope you want to join our team.
Person specification:- Essential criteria: Education to GCSE standard to include English, or equivalent; Knowledge of patient administration systems; IT Literate, confidence and experience working across Teams/Excel, Word.
- Desirable criteria: NVQ Level 3 or working towards this; Experience within the NHS or similar healthcare setting.
Essential criteria: Demonstrate ability to learn new skills e.g. evidence of previous study; Pro-active and takes responsibility.
Desirable criteria: Experience managing difficult or challenging situations; Experience within the NHS or similar healthcare setting.
Discharge and Flow Co-ordinator employer: Royal United Hospitals Bath NHS Foundation Trust
Contact Detail:
Royal United Hospitals Bath NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Discharge and Flow Co-ordinator
✨Tip Number 1
Familiarise yourself with the Integrated Discharge Service and its processes. Understanding how they operate will help you demonstrate your knowledge during interviews and show that you're proactive about patient flow.
✨Tip Number 2
Network with current employees or professionals in similar roles. Engaging with them can provide insights into the day-to-day responsibilities and challenges, which you can reference in your discussions with the hiring team.
✨Tip Number 3
Highlight any experience you have in managing patient information or working within a healthcare setting. This will showcase your ability to handle sensitive data and understand the importance of confidentiality in the role.
✨Tip Number 4
Prepare to discuss your approach to teamwork and collaboration. Since this role involves working closely with various teams, being able to articulate your experience in joint working will set you apart from other candidates.
We think you need these skills to ace Discharge and Flow Co-ordinator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you thoroughly understand the responsibilities of a Discharge and Flow Co-ordinator. Familiarise yourself with patient flow processes and the importance of effective discharges in a hospital setting.
Tailor Your CV: Highlight relevant experience in healthcare or similar settings. Emphasise skills such as communication, teamwork, and problem-solving, which are crucial for this role. Make sure your CV reflects your ability to work collaboratively with various teams.
Craft a Compelling Cover Letter: Use your cover letter to express your passion for patient care and your understanding of the challenges faced in discharge processes. Mention specific examples from your past experiences that demonstrate your proactive approach and ability to manage complex situations.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential in a healthcare environment.
How to prepare for a job interview at Royal United Hospitals Bath NHS Foundation Trust
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Discharge and Flow Co-ordinator. Be prepared to discuss how your skills and experiences align with the role, especially in supporting patient flow and discharges.
✨Showcase Your Communication Skills
Since this role involves working closely with patients, families, and various teams, demonstrate your strong communication skills during the interview. Share examples of how you've effectively communicated in challenging situations or facilitated smooth information transfer.
✨Highlight Teamwork Experience
The position requires collaboration with multiple teams. Be ready to provide examples of how you've successfully worked as part of a team in previous roles, particularly in healthcare settings, and how you contributed to achieving common goals.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making skills. Think about past experiences where you had to manage difficult situations or delays in patient discharge, and be ready to explain how you handled them.
