Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the complaints service and ensure high standards in handling patient feedback.
- Company: Join a compassionate Trust dedicated to improving healthcare in the historic city of Bath.
- Benefits: Enjoy comprehensive wellbeing support, flexible working, and a vibrant team culture.
- Why this job: Make a real difference in patient care while developing your skills in a supportive environment.
- Qualifications: Looking for motivated individuals with a passion for patient advocacy and excellent communication skills.
- Other info: Informal discussions about the role are encouraged; reach out to Paula for more details.
The predicted salary is between 36000 - 60000 £ per year.
I am seeking an exceptional candidate to join the Trust as our Complaints and Clinical Governance Coordinator for Surgery. This role offers an excellent opportunity for a compassionate, enthusiastic, dedicated, and highly motivated individual. The successful applicant will lead the Division’s provision of a robust and responsive complaints service, aligned with the latest legislation, national guidance, and Trust policy. You will ensure the Trust learns from complaints to improve services, maintaining high standards of complaints handling, timely responses, and a lessons learned framework. You will prepare detailed, compassionate response letters, and liaise directly with complainants to agree the best course of action, including attending meetings with patients, relatives, and staff.
Key Responsibilities:
- Support the Division in delivering high-quality care by providing accessible complaint support to patients, carers, and the public, working flexibly to ensure a customer-focused service.
- Ensure complaints are handled appropriately and promptly, meeting national targets.
- Provide complaints training to staff as needed.
- Coordinate and monitor clinical governance processes for the Surgical Division Clinical Governance Committee.
- Provide administrative support to the Committee, including data and information management.
- Assist in developing systems and processes to improve clinical governance within the Division.
- Investigate lost property claims and initiate compensation when appropriate.
At the RUH, we put people at the heart of our work, fostering a team environment that makes a difference for our patients, staff, and community. We value everyone’s contributions and are committed to creating a compassionate and inclusive environment, supported by staff networks that celebrate diversity, kindness, and civility. Our culture emphasizes learning, development, and innovation, supporting staff to reach their full potential. We prioritize staff wellbeing through comprehensive support programs, including physical, emotional, spiritual, and financial wellbeing initiatives.
For further details or informal visits, please contact: Name: Paula Adley, Job Title: Personal Assistant to the Surgical Leadership Team, Email: paula.adley@nhs.net, Telephone: 01225 824877.
Complaints and Clinical Governance Coordinator employer: Royal United Hospitals Bath NHS Foundation Trust
Contact Detail:
Royal United Hospitals Bath NHS Foundation Trust Recruiting Team
paula.adley@nhs.net
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints and Clinical Governance Coordinator
✨Tip Number 1
Familiarise yourself with the latest legislation and national guidance related to complaints handling in healthcare. This knowledge will not only help you understand the role better but also demonstrate your commitment to maintaining high standards in complaints management.
✨Tip Number 2
Reach out to Paula, the Personal Assistant to the Surgical Leadership Team, for an informal chat about the role. This is a great opportunity to ask questions and show your enthusiasm for the position, which can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience in handling complaints and your approach to ensuring a compassionate response. Think of specific examples where you've successfully resolved issues or improved processes, as this will highlight your suitability for the role.
✨Tip Number 4
Show your understanding of clinical governance by researching current trends and challenges in the field. Being able to discuss these topics during your conversation will demonstrate your proactive attitude and readiness to contribute to the Trust's goals.
We think you need these skills to ace Complaints and Clinical Governance Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and expectations. Highlight your relevant experience in complaints handling and clinical governance, as these are crucial for the role.
Tailor Your CV: Customise your CV to reflect your skills and experiences that align with the position. Emphasise your ability to handle complaints compassionately and your experience in clinical governance processes.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the Trust's values. Mention specific examples of how you've improved services through effective complaints management in previous roles.
Prepare for Informal Discussions: If you wish to have an informal chat about the role, prepare questions that demonstrate your interest and understanding of the position. This can also help you gauge if the Trust is the right fit for you.
How to prepare for a job interview at Royal United Hospitals Bath NHS Foundation Trust
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities. Familiarise yourself with the complaints handling process and clinical governance, as these will be central to your role.
✨Show Compassion and Empathy
As a Complaints and Clinical Governance Coordinator, you'll need to demonstrate compassion and empathy during the interview. Prepare examples of how you've handled difficult situations in the past, focusing on your ability to listen and respond to concerns.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle complaints. Think about specific instances where you've successfully resolved issues or improved processes, and be ready to discuss them.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask thoughtful questions about the Trust's approach to complaints and clinical governance. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
