At a Glance
- Tasks: Lead a charity shop, inspire your team, and create a welcoming retail space.
- Company: Join Royal Trinity Hospice, the UK's oldest hospice with a mission to support the community.
- Benefits: Generous salary, 27 days leave, pension scheme, and 25% store discount.
- Other info: Inclusive workplace promoting equality and diversity.
- Why this job: Make a real difference in people's lives while growing your retail leadership skills.
- Qualifications: Retail experience, strong customer service, and leadership skills required.
The predicted salary is between 29355 - 33197 £ per year.
Are you currently looking for a new role as a Shop Manager which will provide you with job satisfaction, the opportunity to grow your skill set and make a difference to the lives of those facing life-limiting illness in the community?
About Us
Founded in 1891, Royal Trinity Hospice is the oldest hospice in the United Kingdom. Over 100 years later, we provide specialist palliative and end-of-life care for around 2,500 people every year, enabling each of them to make the very best of every moment. Our shops are a vital part of our organisation as we strive to become London’s answer to sustainable fashion, helping to save over 300 tonnes of goods from landfill every year.
We are now looking for a Retail Shop Manager to join our team on a permanent, full-time basis, working 37.5 hours per week.
Rewards and Benefits of Working at Trinity
- Salary of £29,355 - £33,197 per annum
- A generous 27 days annual leave, increasing to 29 after five years and 33 days after 10 years, plus bank holidays (any bank holidays worked will be given back in lieu)
- A pension scheme is offered with employer contributions of up to 7.5%
- Occupational maternity, paternity, shared parental and adoption pay enhanced above the statutory minimum
- Cycle to Work scheme and interest-free season ticket loans available
- Free eyesight tests for DSE users and a contribution towards the cost of glasses
- 25% store discount in Trinity shops
- Life assurance cover
- Lots of opportunities to attend exciting and high-profile events, e.g., a staff lottery to attend our regular biannual Gala dinner; participating in Royal visits, and the annual summer garden party
- Regular ballots for donated free tickets and prizes
- Access to courses of free counselling
This is a rewarding opportunity for an experienced retail professional with strong leadership and customer service skills to join our compassionate hospice organisation. In a role that truly matters, you’ll have the chance to shape an inviting retail space, inspire your team and make a visible difference in the local community. What’s more, you’ll join an organisation with a proud history dating back to 1891, where you’ll benefit from a terrific benefits package designed to enhance your personal and professional wellbeing.
So, if you’re eager to make an impact and grow your career in a role that blends retail leadership with meaningful community contribution, read on and apply today.
Your Role
As a Retail Shop Manager, you will ensure the efficient running of one of our charity shops in South London. Specifically, you will lead and inspire the team to achieve sales targets while delivering outstanding service to both customers and donors. Your duties will extend to managing the stockroom and shop floor, overseeing merchandising, and creating eye-catching visual displays that reflect our brand and values. Beyond this, you will actively support hospice and retail campaigns, acting as a proud ambassador to raise awareness of our work and mission.
About You
To be considered as a Retail Shop Manager, you will need:
- Retail experience, either in the commercial or charity sectors
- Experience of dealing with the public face-to-face and over the telephone
- Knowledge of the charity retail sector
- Good literacy and numeracy skills
- Excellent communication and customer service skills
- Leadership and motivational skills
The closing date for this role is 22nd March 2026.
Royal Trinity Hospice is committed to promoting equal opportunities in employment. Everyone at Trinity is treated fairly with dignity and respect irrespective of age, gender, gender identity, sexual orientation, marital status, civil partnership status, disability, nationality, race, religion or belief. We pride ourselves on being an inclusive organisation that encourages and supports fairness, respect, equality, diversity, inclusion and engagement (FREDIE) in all its forms. We encourage and welcome applications from people of all backgrounds.
So, if you’re ready to combine commercial focus with genuine social impact as a Retail Shop Manager, please apply via the button shown.
Retail Shop Manager employer: Royal Trinity Hospice
Royal Trinity Hospice is an exceptional employer, offering a unique opportunity to blend retail management with meaningful community impact in South London. With a generous benefits package, including 27 days of annual leave, a supportive work culture, and ample opportunities for personal and professional growth, you will be part of a compassionate team dedicated to making a difference in the lives of those facing life-limiting illnesses. Join us to lead a vibrant charity shop while contributing to sustainable fashion and enhancing the wellbeing of our community.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Shop Manager
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Royal Trinity Hospice, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Royal Trinity Hospice!
We think you need these skills to ace Retail Shop Manager
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Royal Trinity Hospice, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Royal Trinity Hospice and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Royal Trinity Hospice that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Royal Trinity Hospice
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
