At a Glance
- Tasks: Lead a team, drive sales, and create impactful displays in a charity shop.
- Company: Join Royal Trinity Hospice, the oldest hospice in the UK, making a real difference.
- Benefits: Generous leave, performance bonuses, and discounts, plus exciting events and career growth.
- Other info: Inclusive workplace promoting equality and diversity.
- Why this job: Make a positive impact while developing your skills in a supportive environment.
- Qualifications: Retail experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Location: Clapham Common
Are you currently looking for a new role as a Shop Manager which will provide you with job satisfaction, the opportunity to grow your skill set and make a difference to the lives of those facing life-limiting illness in the community? As a Shop Manager in one of our charity shops you will be supporting the vital funding needed to support the care provided at Royal Trinity Hospice. As the oldest hospice in the UK we provide free, compassionate end of life care to our patients including support for their families across seven London boroughs. There has never been a better time to join us as we aim to become the best charity retailer in London. We’ve just recorded our best financial performance in four years as we implement a strategy of transformation, expansion, modernisation and improvement.
Responsibilities of a Royal Trinity Shop Manager:
- To motivate and effectively lead a team to drive sales performance
- Provide excellent customer and donor service
- Efficiently manage the operations of the stockroom and shop floor
- Merchandise and create impactful visual displays
- Engage with hospice and retail campaigns
- Be an ambassador for and promote the hospice’s work
Skills and experience required:
- Retail experience either in the commercial or charity sectors
- Experience of dealing with the public face to face and over the telephone
- Knowledge of the charity retail sector
- Good literacy and numeracy skills
- Excellent communication and customer service skills
- Leadership and motivational skills
Benefits of working at Royal Trinity Hospice:
- Performance‑related bonus for specified Royal Trinity Hospice retail staff
- A generous 27 days annual leave increasing to 29 after 5 years and 33 days after 10 years, plus bank holidays (any bank holidays worked will be given back in lieu)
- A pension scheme is offered with employer contributions of up to 7.5%
- Occupational maternity, paternity, shared parental and adoption pay enhanced above the statutory minimum
- Cycle to work scheme and interest‑free season ticket loans available
- Free eyesight tests for DSE users and a contribution towards the cost of glasses
- 25% store discount in Trinity shops
- Life assurance cover
- Lots of opportunities to attend exciting and high‑profile events e.g. a staff lottery to attend our regular biannual Gala dinner; participating in Royal visits, and the annual summer garden party
- Regular ballots for donated free tickets and prizes
Royal Trinity Hospice is committed to promoting equal opportunities in employment. Everyone at Trinity is treated fairly with dignity and respect irrespective of age, gender, gender identity, sexual orientation, marital status, civil partnership status, disability, nationality, race, religion or belief. We pride ourselves on being an inclusive organisation that encourages and supports fairness, respect, equality, diversity, inclusion and engagement (FREDIE) in all its forms. We encourage and welcome applications from people of all backgrounds.
Clapham Common Shop Manager employer: Royal Trinity Hospice
Royal Trinity Hospice is an exceptional employer, offering a fulfilling role as a Shop Manager where you can make a meaningful impact in the community while enjoying a supportive and inclusive work culture. With generous benefits such as 27 days of annual leave, performance-related bonuses, and opportunities for personal growth, you will thrive in an environment dedicated to compassion and excellence in charity retail. Join us in our mission to provide vital care and support to those facing life-limiting illnesses, all while being part of a team that values diversity and respect.
StudySmarter Expert Advice🤫
We think this is how you could land Clapham Common Shop Manager
✨Tip Number 1
Get to know the charity! Research Royal Trinity Hospice and its mission. When you understand their values, you can tailor your conversations to show how you align with their goals during interviews.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the shop manager role and might even give you a heads-up on upcoming opportunities.
✨Tip Number 3
Prepare for the interview by practising common questions. Think about your retail experience and how it relates to the responsibilities of the Shop Manager. Show them you’re ready to lead and motivate a team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Royal Trinity family.
We think you need these skills to ace Clapham Common Shop Manager
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about making a difference in the community and supporting those facing life-limiting illnesses.
Tailor Your CV:Make sure to customise your CV to highlight relevant retail experience, especially in charity or customer service roles. We love seeing how your skills align with our mission at Royal Trinity Hospice!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key skills and experiences are easy to spot. Remember, we’re looking for effective communication!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity as a Shop Manager.
How to prepare for a job interview at Royal Trinity Hospice
✨Know Your Charity
Before the interview, take some time to research Royal Trinity Hospice and its mission. Understand their values and how they impact the community. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Leadership Skills
As a Shop Manager, you'll need to motivate and lead a team. Prepare examples from your past experiences where you've successfully led a team or improved sales performance. Be ready to discuss your leadership style and how you can inspire others.
✨Customer Service is Key
Excellent customer service is crucial in this role. Think of specific instances where you've gone above and beyond for customers or donors. Highlight your communication skills and how you handle challenging situations with grace.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the shop's operations, upcoming campaigns, or how they measure success. This shows your enthusiasm for the role and helps you determine if it's the right fit for you.
