At a Glance
- Tasks: Transform processes to enhance patient care and operational efficiency.
- Company: Join Royal Trinity Hospice, making a meaningful difference in people's lives.
- Benefits: Generous salary, 27 days leave, pension scheme, and discounts.
- Other info: Inclusive culture promoting fairness, respect, and diversity.
- Why this job: Be part of a team driving impactful change in healthcare.
- Qualifications: Degree or experience in business, IT, or transformation required.
The predicted salary is between 49500 - 54900 £ per year.
At Royal Trinity Hospice, we are about making a meaningful difference to people’s lives.
As a Business Process Partner, you will play a key role in transforming how we work by reviewing, designing, and improving processes across clinical, operational, and corporate services.
You will work collaboratively with teams to identify opportunities for improvement, support digital adoption and help ensure our processes enable efficient service delivery and high-quality patient care.
- Overall purpose of the role
- Lead the review, design and optimisation of business processes across clinical, operational and corporate functions.
- Work with stakeholders to identify inefficiencies and implement practical improvements aligned to organisational strategy.
- Map current and future-state processes using recognised methodologies such as BPMN, Lean and service design approaches.
- Support digital transformation programmes, ensuring processes align with Microsoft 365 and other business systems.
- Use data, performance metrics and customer insight to inform decisions and identify opportunities for continuous improvement.
- Promote a culture of continuous improvement by coaching colleagues in Agile, Lean and service improvement practices.
Skills and experience required
- Evidence of continuing professional development, with a degree or equivalent experience in business, IT, transformation or a related field.
- Proven experience in process improvement, transformation, operational excellence or business change roles.
- Strong analytical and problem-solving skills, with the ability to map, document and redesign processes.
- Excellent communication and stakeholder management skills, with confidence in presenting complex information clearly to different audiences.
- Knowledge of business process management methodologies such as Lean, Six Sigma, BPMN and continuous improvement approaches.
- Good working knowledge of Microsoft 365 and digital tools, with experience of workflow automation or BPM tools desirable.
- Experience working collaboratively across multiple stakeholders and teams; healthcare, hospice or charity sector experience is desirable.
- A flexible, practical and proactive approach, with the ability to build credibility, support change, and deliver sustainable improvements.
- We match Agenda for Change/NHS terms and conditions for maternity, paternity and long-term sickness pay
- Length of service for those joining directly from another CQC regulated organisation (NHS, social care, hospice) is recognised in annual leave, maternity, paternity and long-term sickness pay
- A pension scheme is offered with employer contributions of up to 7.5%or a continuation of your existing NHS pension
- A generous 27 days annual leave increasing to 29 after 5 years and 33 days after 10 years, plus bank holidays (any bank holidays worked will be given back in lieu)
- Cycle to work scheme and interest-free season ticket loans available
- Free eyesight test for DSE users and a contribution towards the cost of glasses
- 25% store discount in Trinity shops
- Life assurance cover
- Lots of opportunities to attend exciting and high-profile events e. g. a staff lottery to attend our regular biannual Gala dinner; participating in Royal visits, and the annual summer garden party
- Regular ballots for donated free tickets and prizes
Royal Trinity Hospice is committed to promoting equal opportunities in employment.
Everyone at Trinity is treated fairly with dignity and respect irrespective of age, gender, gender identity, sexual orientation, marital status, civil partnership status, disability, nationality, race, religion or belief.
We pride ourselves on being an inclusive organisation that encourages and supports fairness, respect, equality, diversity, inclusion and engagement (FREDIE) in all its forms.
We encourage and welcome applications from people of all backgrounds.
Interview date: Week beginning 5 October 2026
As part of our safer recruitment practices, all successful applicants will be subject to full preemployment check based on the NHS standard which includes DBS, Reference checks and Occupational Health clearance.
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Business Process Partner employer: Royal Trinity Hospice
Royal Trinity Hospice is an exceptional employer, offering a supportive and collaborative work environment in the heart of London. With a strong commitment to employee growth and development, we provide numerous opportunities for training and advancement, ensuring that our team members can thrive while making a meaningful impact in the lives of those we serve. Join us and be part of a dedicated team that values compassion, teamwork, and the importance of every moment.
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We think this is how you could land Business Process Partner
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We think you need these skills to ace Business Process Partner
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Royal Trinity Hospice, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Royal Trinity Hospice
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Royal Trinity Hospice’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
