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- Tasks: Support daily shop operations and deliver exceptional customer experiences.
- Company: Join Royal Trinity Hospice, a leader in sustainable fashion and community care.
- Benefits: Generous salary, 27 days leave, pension scheme, and staff discounts.
- Why this job: Make a real impact in sustainable fashion while supporting end-of-life care.
- Qualifications: Experience in customer service and a passion for fashion and sustainability.
- Other info: Opportunities for personal growth and participation in exciting events.
The predicted salary is between 22700 - 23600 £ per year.
How would you like to be part of a team whose ambition is to become London's answer to sustainable fashion, whilst also making a difference to the lives of those facing life-limiting illnesses in the community?
About Us
Founded in 1891, Royal Trinity Hospice is the oldest hospice in the United Kingdom. Over 100 years later, we provide specialist palliative and end-of-life care for around 2,500 people every year, enabling each of them to make the very best of every moment. Our shops are a vital part of our organisation as we strive to become London's answer to sustainable fashion, helping to save over 300 tonnes of goods from landfill every year.
We are now looking for an Assistant Manager to join the team in our shop in Clapham Junction on a permanent, full-time basis, working 37.5 hours per week.
Rewards and Benefits of Working at Trinity:
- Salary of £27,008 - £28,119 pa
- A generous 27 days annual leave, increasing to 29 after five years and 33 days after 10 years, plus bank holidays (any bank holidays worked will be given back in lieu)
- A pension scheme is offered with employer contributions of up to 7.5%
- Occupational maternity, paternity, shared parental and adoption pay enhanced above the statutory minimum
- Cycle to Work scheme and interest-free season ticket loans available
- Free eyesight tests for DSE users and a contribution towards the cost of glasses
- 25% store discount in Trinity shops
- Life assurance cover
- Lots of opportunities to attend exciting and high-profile events, e.g., a staff lottery to attend our regular biannual Gala dinner; participating in Royal visits, and the annual summer garden party
- Regular ballots for donated free tickets and prizes
- Access to courses of free counselling
This is a meaningful opportunity for a fashion and sustainability-conscious, customer-focused professional to make a tangible impact with our leading charity. You will join a prestigious and long-standing organisation where your efforts directly support end-of-life care while promoting ethical fashion and reducing landfill waste.
Your Role
As an Assistant Manager, you will support the day-to-day operations of our Clapham Junction shop, helping to deliver an exceptional customer experience while driving income for Royal Trinity Hospice. Specifically, you will support the Shop Manager in delivering sales and profit targets, maintaining high presentation standards and encouraging local donations to maximise stock availability and Gift Aid conversions. You will also supervise and motivate volunteers, ensure effective merchandising and pricing of donated goods, and uphold excellent customer care standards. In the Shop Manager's absence, you will lead the shop and oversee banking, returns and daily operations.
Additionally, you will:
- Assist in the recruitment, training and development of volunteers and paid staff
- Monitor and manage stock levels to reduce loss and drive sales
- Uphold cash handling and financial procedures
- Undertake daily reconciliations and weekly reporting
- Promote health and safety compliance across all areas of the shop
About You
To be considered as an Assistant Manager, you will need:
- Experience of working in a fast-paced, customer-focused environment
- Experience of dealing with the public face-to-face and over the telephone
- A passion for fashion and sustainability
- Good literacy and numeracy skills
- Excellent communication and customer service skills
The closing date for this role is 22nd February 2026.
Royal Trinity Hospice is committed to promoting equal opportunities in employment. Everyone at Trinity is treated fairly with dignity and respect irrespective of age, gender, gender identity, sexual orientation, marital status, civil partnership status, disability, nationality, race, religion or belief. We pride ourselves on being an inclusive organisation that encourages and supports fairness, respect, equality, diversity, inclusion and engagement (FREDIE) in all its forms. We encourage and welcome applications from people of all backgrounds.
So, if you are eager to make an impact and develop your career as an Assistant Manager, please apply via the button shown.
Assistant Manager - Clapham Junction employer: Royal Trinity Hospice
Contact Detail:
Royal Trinity Hospice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager - Clapham Junction
✨Tip Number 1
Get to know the company inside out! Research Royal Trinity Hospice and their mission in sustainable fashion. This will help you connect your passion for fashion and sustainability with their goals during interviews.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work there.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experiences where you’ve excelled in customer service or team leadership. This will show them you’re ready to step up as an Assistant Manager.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email expressing your enthusiasm for the role. It shows you’re genuinely interested and keeps you on their radar.
We think you need these skills to ace Assistant Manager - Clapham Junction
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for fashion and sustainability shine through. We want to see how you connect with our mission at Royal Trinity Hospice and why you’re excited about the role.
Tailor Your CV: Make sure your CV is tailored to the Assistant Manager position. Highlight your experience in customer service and any relevant skills that match the job description. We love seeing how your background fits with what we do!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to be part of our team!
How to prepare for a job interview at Royal Trinity Hospice
✨Know Your Stuff
Familiarise yourself with Royal Trinity Hospice's mission and values. Understand their commitment to sustainable fashion and how the shop contributes to this cause. Being able to discuss these topics will show your genuine interest in the role.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your customer service skills and experience in a fast-paced environment. Think about times when you successfully managed a team or improved sales, as these will resonate well with the interviewers.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the shop's community initiatives or how they measure success in terms of sustainability. It shows you're engaged and thinking about the bigger picture.
✨Dress the Part
Since this role is in fashion, make sure to dress smartly and in a way that reflects your personal style while being professional. This not only makes a good impression but also aligns with the ethos of the organisation.
