At a Glance
- Tasks: Assist members with queries, process payments, and manage records in a hybrid work environment.
- Company: Join the Royal Town Planning Institute, a leading organisation in urban planning.
- Benefits: Flexible part-time hours, valuable experience, and a supportive team culture.
- Other info: Fixed term contract until December 2027 with 21 hours of work per week.
- Why this job: Make a difference in member services while enjoying a balanced work-life schedule.
- Qualifications: Strong customer service skills and experience with data processing and CRM systems.
The predicted salary is between 15000 - 20000 £ per year.
The Royal Town Planning Institute is seeking a Membership Advisor for its London office with a blend of home and office-based working. This part-time role requires processing member payments, handling queries, and managing records.
The successful candidate will demonstrate strong customer service skills, experience with data processing, and proficiency in CRM systems. This fixed term contract runs until 31 December 2027, offering 21 hours of work per week.
Member Services Advisor – Hybrid, Part-Time employer: ROYAL TOWN PLANNING INSTITUTE
The Royal Town Planning Institute is an excellent employer, offering a supportive work culture that values collaboration and professional development. With the flexibility of hybrid working in the vibrant city of London, employees benefit from a balanced work-life environment, opportunities for growth within the organisation, and the chance to contribute meaningfully to the planning profession.
Contact Details:
ROYAL TOWN PLANNING INSTITUTE Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Member Services Advisor – Hybrid, Part-Time
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like ROYAL TOWN PLANNING INSTITUTE and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at ROYAL TOWN PLANNING INSTITUTE and let us see your personality shine through!
We think you need these skills to ace Member Services Advisor – Hybrid, Part-Time
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and ROYAL TOWN PLANNING INSTITUTE.
Get Familiar with Our Brand:Before applying, take some time to learn about ROYAL TOWN PLANNING INSTITUTE and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at ROYAL TOWN PLANNING INSTITUTE
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress ROYAL TOWN PLANNING INSTITUTE.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which ROYAL TOWN PLANNING INSTITUTE will surely appreciate.
