At a Glance
- Tasks: Support membership functions, manage data, and respond to member queries.
- Company: Join the Royal Town Planning Institute, a leader in planning professionalism.
- Benefits: Flexible hybrid work, valuable experience, and a chance to make a difference.
- Other info: Part-time role with opportunities for personal and professional growth.
- Why this job: Be part of a mission-driven organisation that champions planning professionals.
- Qualifications: Excellent customer service skills and experience with CRM systems.
The predicted salary is between 15000 - 20000 £ per year.
The Royal Town Planning Institute (RTPI) is looking for a part-time administrator for their London Office, combining home and office-based work. The role involves providing support to the memberships function, managing data processing, and responding to member queries.
Chosen candidates should possess excellent customer service and communication skills, along with experience using CRM systems. This role is vital in maintaining the organization's high standards and supporting its mission to champion planning professionals.
Membership Services Advisor - Part-Time, Hybrid (London) employer: Royal Town Planning Institute (RTPI)
The Royal Town Planning Institute (RTPI) is an excellent employer that values its employees by offering a flexible hybrid working model, allowing for a balanced work-life integration. With a strong commitment to professional development, RTPI provides numerous opportunities for growth and advancement within the organisation, fostering a supportive and collaborative work culture that champions planning professionals. Located in London, employees benefit from a vibrant city atmosphere while contributing to meaningful initiatives that impact communities.
Contact Details:
Royal Town Planning Institute (RTPI) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Membership Services Advisor - Part-Time, Hybrid (London)
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the RTPI on LinkedIn. A friendly chat can give us insider info about the role and help us stand out in the application process.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and CRM systems. We can even role-play with a friend to boost our confidence and nail those responses!
✨Tip Number 3
Show off our communication skills! During the interview, make sure we articulate our thoughts clearly and listen actively. This will demonstrate our ability to handle member queries effectively.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can leave a lasting impression and show our enthusiasm for the role. Plus, it keeps us on their radar!
We think you need these skills to ace Membership Services Advisor - Part-Time, Hybrid (London)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service and communication skills, as these are key for the Membership Services Advisor role. We want to see how your experience aligns with what RTPI is looking for!
Show Off Your CRM Experience:If you've worked with CRM systems before, don’t hold back! We need to know how you’ve used these tools to manage data and support members effectively. This will really make your application stand out.
Be Personable in Your Cover Letter:Your cover letter is your chance to show a bit of personality. Let us know why you’re passionate about supporting planning professionals and how you can contribute to RTPI’s mission. We love a good story!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Royal Town Planning Institute (RTPI)
✨Know Your Stuff
Before the interview, make sure you understand the role of a Membership Services Advisor. Familiarise yourself with the RTPI's mission and values, and think about how your skills in customer service and CRM systems can contribute to their goals.
✨Show Off Your Communication Skills
Since this role involves responding to member queries, practice articulating your thoughts clearly and confidently. Consider preparing examples of how you've successfully handled customer inquiries in the past, as this will demonstrate your ability to communicate effectively.
✨Be Ready for Data Questions
As data processing is a key part of the job, brush up on your experience with CRM systems. Be prepared to discuss specific tools you've used and how you've managed data in previous roles. This will show that you're not just a people person but also tech-savvy.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
