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- Tasks: Support our Membership team with admin tasks and member queries.
- Company: Join the Royal Town Planning Institute, a leader in planning advocacy.
- Benefits: Part-time role with a competitive salary and flexible working options.
- Why this job: Make a difference in planning while developing your professional skills.
- Qualifications: Strong communication skills and experience with CRM systems required.
- Other info: Inclusive work culture focused on professional growth and diversity.
The predicted salary is between 19140 - 19140 £ per year.
Membership Advisor RTPI London Office, with a blend of home and office-based working. Fixed term contract until July 2027. Part time, 21 hours per week. £31,925 pro rata per annum.
At the Royal Town Planning Institute (the RTPI), we champion the value of planning in building thriving places and communities. With over 27,000 members worldwide, we support planners at every stage of their career: raising professional standards, shaping planning policy, and proudly awarding chartered status, the highest professional accreditation in UK planning. For over a century, we have empowered planners to deliver positive impact: creating healthy, inclusive, economically and environmentally sustainable places. As the voice of the profession, we advocate, support, and lead with purpose, professionalism, and passion.
We are looking to recruit a Membership Advisor to join our Membership team to provide administrative support to our operations function. This role will suit an applicant with a good level of customer service and experience of processing high volumes of data to tight deadlines.
- Processing member payments and applications
- Dealing with member and candidate queries over email and telephone
- Processing member updates to records and dealing with returned communications
Applicants will need to have strong communication skills, both written and verbal, and can demonstrate a high level of professionalism and time management. You should have good experience of using CRM systems and be comfortable handling and processing high volumes of data, as well as familiar with GDPR regulations. Attention to detail and accuracy is also key.
The RTPI has a positive, supportive and inclusive work environment that actively operates a policy of helping its employees at all levels to achieve professional growth. We seek to foster a collaborative and respectful work environment that promotes equality, diversity, and inclusion.
Closing date: Midnight on Thursday 22 January 2026
Interview date: Friday 30 January 2026
To apply, please submit a CV and covering letter that refers to the criteria in the person specification.
Membership Advisor employer: Royal Town Planning Institute (RTPI)
Contact Detail:
Royal Town Planning Institute (RTPI) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Advisor
✨Tip Number 1
Get to know the RTPI and its values! Research their mission and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves dealing with member queries, try role-playing common scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Showcase your data handling skills! Prepare examples from your past experiences where you've successfully managed high volumes of data. This will demonstrate your ability to thrive under pressure and meet tight deadlines.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen on joining the RTPI family.
We think you need these skills to ace Membership Advisor
Some tips for your application 🫡
Craft a Tailored CV: Make sure your CV is tailored to the Membership Advisor role. Highlight your customer service experience and any relevant data processing skills. We want to see how you can contribute to our mission at RTPI!
Write a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about planning and how your skills align with our values. Remember, we love a good story that connects your experience to our goals.
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your written application reflects that. Keep it clear, concise, and professional. We want to see your personality come through while maintaining that level of professionalism!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our supportive and inclusive team at RTPI!
How to prepare for a job interview at Royal Town Planning Institute (RTPI)
✨Know Your Stuff
Before the interview, make sure you understand the role of a Membership Advisor and the RTPI's mission. Familiarise yourself with their values and how they support planners. This will help you connect your experience to their goals during the conversation.
✨Show Off Your Customer Service Skills
Since this role involves dealing with member queries, be ready to share examples of your customer service experience. Think of specific situations where you resolved issues or improved a process, and be prepared to discuss how you can bring that expertise to the RTPI.
✨Data Handling is Key
Given the emphasis on processing high volumes of data, brush up on your CRM system knowledge. Be ready to talk about your experience with data management and how you ensure accuracy and attention to detail in your work.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team culture, professional development opportunities, and how the RTPI fosters inclusivity. This shows your genuine interest in the role and helps you assess if it's the right fit for you.