At a Glance
- Tasks: Support membership functions, manage data, and respond to member queries.
- Company: Join the Royal Town Planning Institute, a leader in planning professionalism.
- Benefits: Flexible hybrid work, valuable experience, and a chance to make a difference.
- Other info: Part-time role with opportunities for personal and professional growth.
- Why this job: Be part of a mission-driven organisation that champions planning professionals.
- Qualifications: Excellent customer service skills and experience with CRM systems.
The predicted salary is between 15000 - 20000 £ per year.
The Royal Town Planning Institute (RTPI) is looking for a part-time administrator for their London Office, combining home and office-based work. The role involves providing support to the memberships function, managing data processing, and responding to member queries.
Chosen candidates should possess excellent customer service and communication skills, along with experience using CRM systems. This role is vital in maintaining the organization's high standards and supporting its mission to champion planning professionals.
Membership Services Advisor - Part-Time, Hybrid (London) employer: Royal Town Planning Institute (RTPI)
The Royal Town Planning Institute (RTPI) is an exceptional employer that values its staff by offering a flexible hybrid working model, allowing for a balanced work-life integration. With a strong commitment to professional development, employees are encouraged to grow their skills in a supportive environment, while contributing to the vital mission of championing planning professionals in London. The collaborative and inclusive work culture fosters a sense of belonging, making it a rewarding place to build a meaningful career.
Contact Details:
Royal Town Planning Institute (RTPI) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Membership Services Advisor - Part-Time, Hybrid (London)
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Royal Town Planning Institute (RTPI) and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Royal Town Planning Institute (RTPI) and let us see your personality shine through!
We think you need these skills to ace Membership Services Advisor - Part-Time, Hybrid (London)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Royal Town Planning Institute (RTPI).
Get Familiar with Our Brand:Before applying, take some time to learn about Royal Town Planning Institute (RTPI) and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Royal Town Planning Institute (RTPI)
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Royal Town Planning Institute (RTPI).
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Royal Town Planning Institute (RTPI) will surely appreciate.
