At a Glance
- Tasks: Investigate complaints and support ethical standards in the planning profession.
- Company: Join a leading institute promoting ethics and professional growth.
- Benefits: Competitive salary, excellent pension, 26 days leave, and hybrid working options.
- Other info: Flexible part-time role with opportunities for career development.
- Why this job: Make a real difference by upholding professional ethics and supporting members.
- Qualifications: Town planning or law qualification with relevant experience.
The predicted salary is between 48240 - 52763 £ per year.
We're seeking a Chartered Planner to lead on our professional ethics work, supporting the Conduct and Discipline Panel to investigate and determine cases of alleged misconduct and to support members with proactive guidance and training.
Responsibilities
- Advise and support members to understand and adhere to the Institute's Code of Conduct.
- Lead the promotion of professional ethics within the Institute and more widely.
- Conduct initial assessments of complaints, recommending whether they should proceed to investigation.
- Undertake investigations and support the Conduct and Discipline Panel to determine outcomes and appropriate sanctions.
Qualifications
- Town planning or law qualification.
- Experience working in the planning profession.
Working Conditions
- Part‐time, 21 hours per week.
- Flexible working arrangements with the option to work from home or from our offices in Edinburgh, Cardiff or London.
- Occasional face‐to‐face meetings in London may be required.
Benefits
- £48,240 to £52,763 per year.
- Excellent pension scheme.
- 26 days annual leave.
- Hybrid working.
- RTPI promotes equality, diversity and inclusion, and offers a supportive environment for professional growth.
Complaints Investigator in London employer: Royal Town Planning Institute (RTPI)
As a Complaints Investigator at our esteemed Institute, you will join a supportive and inclusive work culture that prioritises professional ethics and member guidance. With flexible working arrangements and the opportunity to work from home or in vibrant cities like Edinburgh, Cardiff, or London, we offer an excellent pension scheme, 26 days of annual leave, and a commitment to your professional growth, making us an outstanding employer for those seeking meaningful and rewarding employment.
Contact Details:
Royal Town Planning Institute (RTPI) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Investigator in London
✨Tip Number 1
Network like a pro! Reach out to professionals in the planning and law sectors. Attend events, join online forums, and connect on LinkedIn. The more people you know, the better your chances of landing that Complaints Investigator role.
✨Tip Number 2
Prepare for interviews by practising common questions related to ethics and investigations. We recommend role-playing with a friend or using mock interview platforms. This will help you articulate your thoughts clearly and confidently.
✨Tip Number 3
Showcase your expertise! Create a portfolio or a presentation that highlights your experience in handling complaints and understanding professional ethics. This can set you apart from other candidates and demonstrate your commitment to the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Complaints Investigator in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Complaints Investigator. We want to see how you can contribute to our professional ethics work!
Showcase Relevant Experience:When detailing your experience, focus on any previous roles in planning or law that relate to investigating complaints or ethical conduct. We love seeing how your background fits with what we do!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of your qualifications.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Royal Town Planning Institute (RTPI)
✨Know the Code of Conduct Inside Out
Make sure you’re familiar with the Institute's Code of Conduct. This will not only help you answer questions confidently but also show your commitment to professional ethics, which is crucial for a Complaints Investigator.
✨Prepare Real-Life Examples
Think of specific instances from your past experience in the planning profession where you dealt with complaints or ethical dilemmas. Being able to share these examples will demonstrate your practical understanding and problem-solving skills.
✨Understand the Investigation Process
Brush up on the typical steps involved in conducting investigations. Knowing how to assess complaints and recommend actions will be key in your role, so be ready to discuss your approach during the interview.
✨Show Your Flexibility and Team Spirit
Since the role offers hybrid working and occasional face-to-face meetings, highlight your adaptability and willingness to collaborate with others. This will reassure them that you can thrive in their flexible working environment.
