At a Glance
- Tasks: Investigate complaints and support ethical standards in the planning profession.
- Company: Join the Royal Town Planning Institute, a leader in professional planning.
- Benefits: Flexible working hours, competitive salary, and a supportive work environment.
- Other info: Enjoy a positive, inclusive culture with opportunities for professional growth.
- Why this job: Make a real difference in promoting ethics and integrity in planning.
- Qualifications: Chartered Planner with a town planning or law qualification.
The predicted salary is between 48259 - 52763 £ per year.
£48,259 - £52,763 pro rata per annum dependent on location. Part time - 21 hours per week. Role can be based in our Edinburgh, Cardiff or London offices or can be home‑based.
We’re seeking a Chartered Planner to lead on our professional ethics work, supporting our Conduct and Discipline Panel to investigate and determine cases of alleged misconduct and supporting our members with proactive guidance and training. You must have a town planning or law qualification and have experience working in the planning profession.
The Royal Town Planning Institute (RTPI) champions the power of planning in creating prosperous places and vibrant communities. We represent over 27,000 members worldwide, supporting them throughout their careers. We shape planning policy, raise professional standards, and are the only body in the UK to confer Chartered status to planners, the highest professional qualification.
Our reputation as an institute and the integrity of our members are the foundation of everything we do. So as our new Complaints Investigator, your role in advising and supporting members to understand and adhere to our Code of Conduct is an essential one. You’ll be responsible for a mix of proactive and reactive work, leading on the promotion of professional ethics within the Institute and more widely, as well as being responsible for undertaking initial assessments of complaints, recommending whether they should proceed to investigation, undertaking investigations and supporting the Conduct and Discipline Panel to determine the outcome and appropriate sanctions.
In exchange for your flexibility to attend a handful of face‑to‑face meetings in London, we can offer flexibility about where you work (home, or our offices in London, Cardiff or Edinburgh) and when you work your contracted weekly hours.
RTPI has a positive, supportive and inclusive work environment which actively operates a policy of helping its employees at all levels to achieve professional growth. We seek to foster a collaborative and respectful work environment which promotes equality, diversity and inclusion.
Complaints Investigator employer: Royal Town Planning Institute (RTPI)
The Royal Town Planning Institute (RTPI) is an exceptional employer that prioritises professional growth and inclusivity, making it an ideal place for a Complaints Investigator. With flexible working arrangements across our Edinburgh, Cardiff, or London offices, as well as home-based options, we support a healthy work-life balance while fostering a collaborative culture that champions diversity and equality. Join us in shaping the future of planning and enjoy the benefits of being part of a respected institute dedicated to the integrity and development of its members.
Contact Details:
Royal Town Planning Institute (RTPI) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Investigator
✨Tip Number 1
Network like a pro! Reach out to current or former employees at RTPI on LinkedIn. A friendly chat can give us insider info about the role and the company culture, plus it might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of professional ethics in planning. We want to see how you can apply your expertise to real-life scenarios, so think of examples that showcase your skills in handling complaints.
✨Tip Number 3
Show off your passion for planning! During interviews, let us know why you care about the profession and how you can contribute to promoting ethical standards within the RTPI. Your enthusiasm can set you apart from other candidates.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the Complaints Investigator role can keep you fresh in our minds and show us that you’re genuinely keen on joining the team.
We think you need these skills to ace Complaints Investigator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experience align with the role of Complaints Investigator. We want to see how you can contribute to our mission at RTPI, so don’t hold back on showcasing your relevant qualifications!
Showcase Your Ethics Knowledge:Since this role is all about professional ethics, it’s crucial to demonstrate your understanding of ethical practices in planning or law. We’re keen to see examples of how you’ve navigated ethical dilemmas in your past roles.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’re a great fit for the team!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Royal Town Planning Institute (RTPI)
✨Know Your Ethics
As a Complaints Investigator, you'll be dealing with professional ethics daily. Brush up on the RTPI's Code of Conduct and be ready to discuss how you would handle specific ethical dilemmas. This shows your commitment to integrity and understanding of the role.
✨Showcase Your Experience
Highlight your town planning or law qualifications and relevant experience in the planning profession. Prepare examples of past investigations or situations where you've had to assess complaints, as this will demonstrate your capability and confidence in handling similar tasks.
✨Understand the Role's Flexibility
Since the role offers flexibility in terms of location and hours, be prepared to discuss how you manage your time effectively. Share strategies that help you stay organised and productive, especially when working from home or balancing multiple responsibilities.
✨Emphasise Collaboration
The RTPI values a collaborative work environment. Be ready to talk about your experiences working in teams, particularly in challenging situations. Highlight how you foster inclusivity and respect among colleagues, which aligns with the institute's values.
