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- Tasks: Assist in providing nursing care to patients in a dynamic outpatient environment.
- Company: Join the compassionate Royal Surrey County Hospital team, known for outstanding care.
- Benefits: Flexible shifts, competitive salary, and a strong commitment to your professional development.
- Why this job: Make a real difference in patient care while working with a supportive multidisciplinary team.
- Qualifications: Experience in a caring environment and excellent communication skills are essential.
- Other info: Be part of an outstanding organisation investing in its people and facilities.
The predicted salary is between 20700 - 25800 £ per year.
The Outpatient Department is seeking an enthusiastic highly motivated individual with excellent communication skills. The successful candidate will work alongside a multidisciplinary team of professionals in providing individual and structured nursing care. A flexible and adaptable approach is required to meet the needs of the service. You will be expected to have the flexibility to work within all areas of the Department.
We offer flexible shift patterns including 08:00 – 13:00, 13:30 – 18:30 and 08:00 – 18:00, ideal for part time and full time staff. We deliver clinics and outpatient services across a variety of specialities. Some of our clinics include: Respiratory medicine, ENT, Cardiology, Breast and General surgery
Main duties of the job
To assist in clinics, to ensure an effective and productive outpatient environment.
To provide nursing care to all patients attending Outpatients at the Royal Surrey County Hospital under the guidance of the registered nurses within the department. To ensure that care is evidence based and patient centred. The post holder will assist with administration and organisation of the nursing service within the Outpatient area including the teaching of new staff or those in training.
About us
Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.
We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.
The Care Quality Commission (CQC) have given us an overall rating of Outstanding.
Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.
Although it isn\’t the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.
A video about the Royal Surrey – https://www.youtube.com/watch?v=R96pMboIYdo
Job responsibilities
To provide nursing care to all patients attending Outpatients at the Royal Surrey County Hospital under the guidance of the registered nurses within the department. To ensure that care is evidence based and patient centred. The post holder will assist with administration and organisation of the nursing service within the Outpatient area including the teaching of new staff or those in training.
Person Specification
Qualifications
- Good standard of general education Fully numerate and literate
Knowledge
- Experience in a caring environment and demonstration of knowledge in relation to providing high standards of patient care, patient experience and customer care
- Have an understanding of what kind of information they are dealing with – conflicting/ controversial/sensitive and how they will have to deal with it
- To have an ability to anticipate and resolve problems before they arise
- Capability to plan over short, medium and long term timeframes
- To show excellent communication and interpersonal skills including an excellent telephone manor
- Taking decision and to what level. Autonomy/Freedom to Act / compliance with the policies
- Excellent customer care focus
- IT Skills, Working knowledge of Microsoft Office with intermediate keyboard skills OR/AND any other relevant It systems applicable to the applicant
- Equality and Diversity Needs -to have a thorough understanding of and commitment to equality of opportunity and good working relationships both in terms of day-to-day working practices, but also in relation to management systems
- Previous experience of working with the NHS/private care setting
- Must have an understanding of the background to and aims of current healthcare policy/national guidance/CQC/ and appreciate the implications of this on engagement
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£25,768 a yearper annum pro rata – includes high cost area supplements (HCAS)
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Healthcare Assistant employer: Royal Surrey NHS Foundation Trust
Contact Detail:
Royal Surrey NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Healthcare Assistant
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Royal Surrey on LinkedIn. Ask them about their experiences and any tips they might have for landing the Healthcare Assistant role.
✨Tip Number 2
Prepare for your interview by practising common questions related to patient care and teamwork. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills.
✨Tip Number 3
Show your enthusiasm! During the interview, express your passion for providing patient-centred care and your eagerness to work in a multidisciplinary team. Let them know you’re ready to adapt and learn!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Royal Surrey family.
We think you need these skills to ace Healthcare Assistant
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for healthcare shine through! We want to see that you're genuinely excited about the role and ready to contribute to our multidisciplinary team.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention specific examples of how you've provided patient care or worked in a caring environment, as this will resonate with us.
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your communication skills come across well in your application.
Apply Early!: Don’t wait until the last minute to submit your application. We might close the advert early, so get your application in as soon as you can through our website to ensure you don’t miss out!
How to prepare for a job interview at Royal Surrey NHS Foundation Trust
✨Know Your Role
Before the interview, make sure you understand the responsibilities of a Healthcare Assistant in the Outpatient Department. Familiarise yourself with patient care standards and the specific clinics mentioned in the job description. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since excellent communication is key for this position, prepare examples of how you've effectively communicated in previous roles. Think about times when you’ve had to explain complex information clearly or resolve conflicts. This will show that you can handle sensitive situations with ease.
✨Flexibility is Key
The job requires a flexible approach, so be ready to discuss your availability and willingness to adapt to different shift patterns. Highlight any past experiences where you successfully adjusted to changing circumstances or worked in various areas within a healthcare setting.
✨Emphasise Teamwork
Working alongside a multidisciplinary team is crucial in this role. Prepare to talk about your experience collaborating with others in a healthcare environment. Share specific examples of how you contributed to a team’s success and supported your colleagues, as this will resonate well with the interviewers.
