At a Glance
- Tasks: Manage car park permits, respond to customer queries, and support site operations.
- Company: Join the dynamic team at Royal Stoke University Hospital.
- Benefits: Earn £13.04 per hour with training and development opportunities.
- Other info: Enjoy a varied role with autonomy and excellent career growth potential.
- Why this job: Be part of a supportive environment while making a real impact on customer service.
- Qualifications: Previous admin experience and strong customer service skills required.
The predicted salary is between 13.04 - 13.04 £ per hour.
Car Park Administrator - Royal Stoke University Hospital - 30-35 hours per week, £13.04 per hour.
We are seeking an organised and proactive Car Park Administrator to join our busy on-site team.
This is a varied administrative role that plays a key part in supporting the day-to-day operation of our car parking services, ensuring excellent customer service and efficient management of permits, reporting, and site administration.
The successful candidate will be confident working in a fast-paced environment, managing multiple priorities, and communicating effectively with customers, suppliers, NHS colleagues, and management teams.
Your key responsibilities will include
Key Responsibilities
- Managing car park permit applications and administration through the permit portal.
- Responding to customer enquiries via email, telephone, and face-to-face interactions.
- Performing cash reconciliation and maintaining accurate financial records.
- Ordering supplies and managing stock levels for site operations.
- Liaising with suppliers, contractors, NHS colleagues, and other stakeholders.
- Compiling and producing weekly and monthly management reports.
- Supporting the on-site management team with administrative and operational tasks.
- Maintaining accurate records, databases, and filing systems.
- Ensuring administration processes comply with company procedures and service standards.
Requirements
- Previous administration experience, preferably within a customer-facing environment.
- Strong customer service skills with the ability to deal professionally with enquiries and challenges.
- A proficiency in Microsoft Office applications, including Word, Excel, Outlook, and Teams.
- Excellent organisational and time management skills.
- Experience of cash handling and reconciliation processes.
- Strong attention to detail and accuracy.
- Ability to build positive working relationships with colleagues, suppliers, and stakeholders.
- Experience producing reports and analysing data would be advantageous.
- The ability to work independently and as part of a team.
If you are a motivated administrator with excellent communication skills and a passion for delivering outstanding customer service, we would love to hear from you.
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation.
We offer a motivating work environment where successes are shared.
With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.
A supportive and friendly working environment.
Benefits
- Opportunities for training and development.
- A varied role with responsibility and autonomy.
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Car Park Administrator employer: Royal Stoke University Hospital
At Royal Stoke University Hospital, we pride ourselves on being an excellent employer that values our staff and fosters a supportive work culture. As a Car Park Administrator, you will benefit from a dynamic environment that encourages professional growth and development, while also enjoying the satisfaction of contributing to the smooth operation of our vital services in Stoke-on-Trent. With a focus on customer service and teamwork, we offer a rewarding experience for those looking to make a meaningful impact in their community.
Contact Details:
Royal Stoke University Hospital Recruitment Team
