At a Glance
- Tasks: Support and develop Microsoft Dynamics 365 CRM and Power Platform solutions.
- Company: Join a dynamic team at a leading organisation in London.
- Benefits: Competitive salary, permanent contract, and opportunities for professional growth.
- Other info: Collaborative environment with hands-on training and support.
- Why this job: Make a real impact by enhancing user experience and system efficiency.
- Qualifications: Experience with Dynamics 365 CRM and Power Platform is essential.
The predicted salary is between 43750 - 43750 € per year.
The Dynamics CRM Functional Consultant (Junior) is a member of the team supporting, configuring, and contributing to the development of the Society’s Microsoft Dynamics 365 CRM and wider Power Platform, working in collaboration with the RS Development and IT teams. The role focuses on system development, customisation, and user enablement, with data quality remaining an important underpinning of all work.
The role will work closely with the Society’s CRM Manager, CRM team colleagues, members of the Application Support Team and other members of the IT Team, contributing hands‑on to solution development and Power Platform automation, and supporting Application Lifecycle Management (ALM) activities across environments in line with team processes. A key part of the role is working directly with end users to improve adoption and effectiveness of the CRM through customisations, low‑code solutions, training, and shared day‑to‑day operational support, ensuring the platform continues to meet organisational needs.
Reports to: Dynamics CRM Manager
Line manages: None
Location: Carlton House Terrace, London, SW1Y 5AG
Hours: 35hr
Contract Type: Permanent
Pay band: D, £42,000 to £45,500 per annum
Closing date for applications: 25 May 2026
Interviews will be held: 5 June 2026
Key responsibilities and tasks
- Working within established change control processes to configure and develop Dynamics 365 customisations, including tables, forms, views, business rules, and model‑driven app components, to support evolving business processes.
- Build and maintain Power Platform solutions, with guidance from senior team members, including Power Automate flows and supporting apps/pages, to automate processes and improve user efficiency.
- Provide first‑line support and troubleshooting on issues with the CRM platform, as a shared responsibility within the CRM team, alongside support for general CRM queries as required.
- Provide support and CRM training to staff on an ongoing basis to best utilise the system, including introducing new functionality, implementing “how‑to” guides, resolving user issues and interfacing with external support as required.
- Support ALM activities in line with team deployment patterns, including assisting with solution creation, upgrades, patching and deployments across development, test, and production environments.
- Increase utilisation of the CRM through user engagement, developing MS Power Platform flows and apps, extracting data, producing tailored reports, and responding to user requests for system functionality.
- Create and manage CRM export and import processes that include data validation steps to support team requirements and improve data quality at source.
- Working with other members of the CRM and wider IT Team to add support within the CRM for verifying contact and account (organisation) data with external systems such as ORCID, Ringgold and UK Government data sources.
Key knowledge and skills
Essential:
- Good understanding of how to handle and manage personal data.
- Experience of data management and validation, with some exposure to data structures within Dynamics 365.
- Practical experience administering and functional customisation of Microsoft Dynamics 365 CRM.
- Hands‑on experience using the Microsoft Power Platform, particularly Power Automate, and configuring model‑driven apps.
- Exposure to managed and unmanaged solutions, and involvement in ALM processes such as solution upgrades and deployments.
- Strong working knowledge of Microsoft Office 365, with advanced skills in Word and Excel.
- Strong analytical and problem‑solving skills, with methodical attention to detail.
- Good interpersonal and communication skills with people at various levels, and the ability to work with both technical and non‑technical users.
- Strong customer service skills.
- Strong time‑management skills with the ability to adapt to varying needs and prioritise tasks.
- Experience providing end‑user support and delivering CRM training.
Desirable
- Experience of using Power BI for reporting.
- Experience of providing training to end users, including group and one‑to‑one sessions, and producing guides and training materials.
- Experience of capturing requirements from end users, understanding system issues and communicating these to other members of the CRM team.
- Microsoft Certifications.
- Experience developing wider Power Platform components, such as Power Apps or Power Pages.
- Experience with supporting development tools – XRMToolBox, Power Platform CLI & DevOps.
Dynamics CRM Functional Consultant (Junior) employer: ROYAL SOCIETY
As a Dynamics CRM Functional Consultant (Junior) at our London office, you will be part of a collaborative and innovative team dedicated to enhancing the Society’s Microsoft Dynamics 365 CRM and Power Platform. We pride ourselves on fostering a supportive work culture that encourages professional growth through hands-on experience, training opportunities, and a commitment to data quality. With a focus on user engagement and system effectiveness, this role offers a meaningful chance to contribute to impactful projects in a vibrant city environment.
StudySmarter Expert Advice🤫
We think this is how you could land Dynamics CRM Functional Consultant (Junior)
✨Tip Number 1
Network like a pro! Reach out to current employees at the company through LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Dynamics CRM Functional Consultant role.
✨Tip Number 2
Prepare for the interview by brushing up on your Dynamics 365 knowledge. Be ready to discuss how you've used it in the past, and think of examples where you’ve improved user adoption or solved problems with customisations.
✨Tip Number 3
Show off your skills! If you have any projects or examples of Power Platform solutions you've built, bring them along to the interview. This will demonstrate your hands-on experience and problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Dynamics CRM Functional Consultant (Junior)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Dynamics CRM Functional Consultant role. Highlight any relevant experience with Microsoft Dynamics 365 and the Power Platform, as we want to see how you can contribute to our team.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our needs. Don’t forget to mention your experience with user training and support, as that’s key for us.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles, especially related to data management or CRM systems. We love seeing candidates who can think critically and adapt to different situations!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at ROYAL SOCIETY
✨Know Your Dynamics 365 Inside Out
Make sure you brush up on your knowledge of Microsoft Dynamics 365 CRM. Understand its functionalities, customisation options, and how it integrates with the Power Platform. Being able to discuss specific features and how they can benefit the organisation will show that you're not just familiar with the system but also ready to contribute.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles, especially related to data management or user support. Highlight your analytical skills and attention to detail, as these are crucial for a Dynamics CRM Functional Consultant. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Communicate Effectively
Since this role involves working with both technical and non-technical users, practice explaining complex concepts in simple terms. Be ready to demonstrate your interpersonal skills and how you’ve successfully trained others or provided support in the past. Good communication can set you apart from other candidates.
✨Engage with the Team's Goals
Research the Society’s mission and values, and think about how your role as a Dynamics CRM Functional Consultant can align with them. Be prepared to discuss how you can contribute to improving user adoption and enhancing the CRM system to meet organisational needs. Showing that you’re invested in the team’s success will make a great impression.
