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For Companies At a Glance
- Tasks: Lead membership strategies, enhance member journeys, and manage communications.
- Company: Join a dynamic charity focused on tropical medicine and global health.
- Benefits: Competitive salary, supportive team, and opportunities for professional growth.
- Why this job: Make a real difference in global health while connecting with diverse members.
- Qualifications: Experience in membership management and strong communication skills.
- Other info: Office-based role in vibrant London, perfect for those passionate about community engagement.
The predicted salary is between 32000 - 44000 £ per year.
Reports to: Senior Manager, Team and Operations
Salary: £38,000 to £42,000 dependent on experience
Hours of work: Full time
Location: This role is office based located near Russell Square and Chancery Lane, London
Overview
RSTMH is a charity and membership society for those working or interested in tropical medicine and global health, with around 2,000 members and Fellows from more than 100 countries, and a network of more than 10,000 involved with our work in some way. We are looking for an experienced Membership Manager who will help us manage all aspects of our membership programme. This role involves maintaining high levels of retention and developing and delivering new recruitment strategies for members across the world.
The role will also focus on developing membership journey programmes to ensure our members receive a top quality service from the Society and that all membership processes are undertaken with efficiency, energy and effectiveness. The Membership Manager will play a crucial role in ensuring that we are promoting RSTMH and its membership offer to our members and supporters. This person would be the first point of contact for our members and so must be professional, a sound communicator and efficient in their approach.
Part of this role involves creating policies and processes to ensure members feel valued at each stage of their journey with RSTMH, developing new marketing products and materials for recruiting and retaining members where necessary.
The successful applicant will have membership management experience within a relevant charity or learned society and will relish the opportunity to take on a new challenge, working on their own initiative for much of the time.
The role
- Lead on developing and implementing current strategies to increase members of RSTMH, including monitoring and evaluating performance against plans and KPIs
- Analyse, identify and develop plans to optimise member journeys
- Manage enquiries from current/prospective members in a professional, timely manner, to agreed service targets
- Cultivate strong relationships with members and understand their specific needs so that RSTMH can support them most effectively via targeted communications
- Establish and maintain systems to report and evaluate RSTMH’s membership retention and recruitment success
- Deliver reports to keep the team, CEO and Board up to date with progress on membership activities and strategy
- Support the Senior Manager with leading our CRM (CiviCRM) development work
- Work with the team to develop activities and marketing campaigns to improve membership value, recruitment and retention take-up, achieving target conversion rates from other activity areas and feeding into relevant strategies and communications
- Collaborate with department Managers to increase membership recruitment within their stakeholder groups
- Develop and oversee communication templates for members, and ensure these are kept up to date
- Keep up to date with best practice in membership management
- Ensure the RSTMH website, journals, materials and other channels have up to date membership information
- Work with a third-party finance company to ensure membership subscription payments and renewals are processed efficiently and effectively
Membership Manager in London employer: Royal Society of Tropical Medicine and Hygiene
Contact Detail:
Royal Society of Tropical Medicine and Hygiene Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Manager in London
✨Tip Number 1
Network like a pro! Attend events related to tropical medicine and global health, and don’t be shy about introducing yourself. We all know that personal connections can open doors, so make sure to chat with people and share your passion for membership management.
✨Tip Number 2
Show off your skills in interviews! Prepare examples of how you've successfully managed membership programmes in the past. We want to hear about your strategies for retention and recruitment, so come ready to impress with your experience.
✨Tip Number 3
Research RSTMH thoroughly before your interview. Understand our mission and values, and think about how you can contribute to our goals. We love candidates who show genuine interest in what we do, so let that enthusiasm shine through!
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us that you’re proactive and really keen on joining our team at RSTMH.
We think you need these skills to ace Membership Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Membership Manager role. Highlight your relevant experience in membership management and how it aligns with our mission at RSTMH. We want to see how you can bring value to our team!
Showcase Your Communication Skills: As the first point of contact for our members, it's crucial to demonstrate your communication prowess. Use clear, professional language in your application and provide examples of how you've effectively managed member enquiries in the past.
Highlight Your Initiative: We love candidates who take initiative! Share instances where you've developed new strategies or improved processes in previous roles. This will show us that you're ready to tackle the challenges of the Membership Manager position head-on.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our community at RSTMH!
How to prepare for a job interview at Royal Society of Tropical Medicine and Hygiene
✨Know Your Membership Management
Make sure you brush up on your membership management experience. Be ready to discuss specific strategies you've implemented in the past, especially those that improved retention and recruitment. This will show that you understand the nuances of the role and can hit the ground running.
✨Demonstrate Communication Skills
As the first point of contact for members, your communication skills are key. Prepare examples of how you've effectively managed member enquiries or cultivated relationships in previous roles. This will highlight your professionalism and ability to connect with diverse individuals.
✨Showcase Your Initiative
This role requires someone who can work independently. Think of instances where you've taken the initiative to solve problems or improve processes. Sharing these stories will demonstrate your proactive approach and readiness to tackle challenges head-on.
✨Familiarise Yourself with RSTMH
Do your homework on RSTMH and its mission. Understanding their goals and current membership strategies will allow you to tailor your responses and show genuine interest in contributing to their success. Plus, it’ll help you ask insightful questions during the interview!
