At a Glance
- Tasks: As a Night Porter, you'll handle guest enquiries and ensure their comfort throughout the night.
- Company: Join the Royal Society of Medicine, a historic charity dedicated to advancing global health since 1805.
- Benefits: Enjoy a competitive salary, flexible hours, and the chance to work in a vibrant environment.
- Other info: Applications are open-ended, so apply now and start your journey with us!
- Why this job: Be part of a team transforming healthcare while gaining valuable experience in hospitality and customer service.
- Qualifications: No specific qualifications required; just bring your friendly attitude and willingness to learn!
The predicted salary is between 28808 - 28808 £ per year.
Salary: £28,808
This is a full-time, permanent position, working 40 hours per week across 7 days.
The Royal Society of Medicine (RSM) is a UK charity and membership organisation dedicated to advancing health. Through learning and collaboration, we empower a global community of healthcare professionals to enhance their practice and improve patient outcomes, while promoting a broader understanding of health through public engagement.
Founded in 1805, the RSM has a long history of bringing individuals with diverse experiences together to share knowledge and pioneer new approaches to medicine and healthcare. Today, our membership connects the full spectrum of healthcare disciplines and career stages, with our educational events programmes and learning resources supporting healthcare professionals worldwide. Our members, partners and collaborators work collectively, drawing on one another’s expertise to raise standards and develop innovative solutions. Together, we are transforming healthcare, and lives, for the better.
Responsibilities include:
- Dealing with all customer enquiries, in person, on the telephone and via e-mail.
- Administering, responding and processing all reservations, cancellations and no-shows, in line with company policy.
- Performing check in, check out and reservation duties including the billing process accurately and efficiently and following up with No Shows within the time frame.
- Fulfilling all reasonable requests from guests to ensure their comfort, satisfaction and safety.
- Assisting in setup of Restaurant tables for Breakfast Offerings.
- Maintaining cleanliness of Lobby area, Bar & lounge areas, ensuring cushions and seats are clean, tidy and presentable.
- Maintaining a professional image on duty, including a polite and courteous manner, cheerful disposition and punctuality.
- Operating entry control systems. Ensure all doors and windows are closed and door guards released; all unnecessary lighting turned off.
- Consistent security walks throughout the night, minimum of 3 walks to be performed.
Closing date for applications: There is no closing date; we will be sifting and interviewing candidates as we receive suitable applications.
Interviews: Initial telephone call will be followed by a face-to-face interview.
To apply please send your CV quoting reference RSM099.
The RSM is committed to equal opportunities. Equal opportunities are provided to all applicants for roles without regard to race, religion, colour, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability or any other protected category.
The Society is committed to the safeguarding and fair processing of information received from candidates applying for opportunities within it and fully complies with the spirit and regulations of the GDPR.
Night Porter employer: Royal Society of Medicine
The Royal Society of Medicine offers a dynamic and supportive work environment where employees are encouraged to thrive in their roles. With a strong commitment to professional development, the Library Services Manager will benefit from opportunities for growth and collaboration within a diverse team dedicated to providing exceptional service to members and visitors. Located in a prestigious institution, this role not only allows for meaningful contributions to the community but also fosters a culture of inclusivity and respect.
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter
✨Tip Number 1
Familiarise yourself with the Royal Society of Medicine's mission and values. Understanding their commitment to advancing health and supporting healthcare professionals will help you align your responses during interviews, showcasing your enthusiasm for their work.
✨Tip Number 2
Highlight any previous experience in customer service or hospitality roles. Be prepared to discuss specific situations where you successfully handled guest inquiries or resolved issues, as this will demonstrate your ability to fulfil the responsibilities of a Night Porter.
✨Tip Number 3
Prepare for the initial telephone call by practising common interview questions related to the role. Focus on your problem-solving skills and how you would ensure guest comfort and safety during your shifts.
✨Tip Number 4
Showcase your flexibility and willingness to work varied hours, including nights and weekends. Emphasising your adaptability will be crucial, as the Night Porter position requires working across all seven days of the week.
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that align with the responsibilities of a Night Porter. Emphasise customer service experience, attention to detail, and any previous roles in hospitality or security.
Craft a Strong Cover Letter:Write a cover letter that showcases your enthusiasm for the role and the Royal Society of Medicine. Mention specific aspects of the job description that resonate with you and explain how your background makes you a great fit.
Highlight Relevant Skills:In your application, focus on skills such as communication, problem-solving, and time management. These are crucial for dealing with customer enquiries and ensuring guest satisfaction during night shifts.
Follow Application Instructions:When applying, ensure you quote the reference RSM099 in your application as specified. This shows attention to detail and ensures your application is processed correctly.
How to prepare for a job interview at Royal Society of Medicine
✨Show Your Customer Service Skills
As a Night Porter, you'll be dealing with customer enquiries and ensuring guest satisfaction. Be prepared to share examples of how you've handled difficult situations or gone above and beyond for customers in the past.
✨Demonstrate Attention to Detail
The role involves managing reservations and ensuring cleanliness in various areas. Highlight your ability to pay attention to detail, whether it's in maintaining a tidy environment or accurately processing bookings.
✨Emphasise Your Reliability
Punctuality and reliability are crucial for this position. Be ready to discuss your work ethic and provide examples of how you've consistently met responsibilities in previous roles.
✨Prepare for Security Protocol Questions
Since the role includes performing security walks and managing entry control systems, expect questions about your understanding of safety protocols. Familiarise yourself with basic security measures and be ready to discuss how you would handle potential issues.
