Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer service and support membership engagement initiatives.
- Company: Join a dynamic organisation focused on community-building and member experience.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for personal growth.
- Why this job: Make a real difference by enhancing member experiences and fostering connections.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Flexible working environment with ongoing training and development opportunities.
The predicted salary is between 30000 - 40000 £ per year.
Full time, permanent, hybrid working with approx. 2-3 days in the office. This role is responsible for delivering a consistently high standard of customer service to members, prospective members, and event attendees, ensuring a positive and seamless experience at every interaction. It supports membership acquisition, engagement and retention initiatives, contributing to the growth of our membership through proactive outreach and exceptional service delivery. The role also champions community-building across both digital and in-person channels, fostering meaningful connections between members and with the organisation.
Responsibilities:
- Act as a first point of contact for all membership enquiries from members and non-members.
- Contribute to campaigns to enhance member engagement, retention, and insight gathering, and support acquisition marketing initiatives.
- Serve as a key liaison for membership-related queries at events, providing on-site support and promoting benefits of membership to attendees.
- Work closely with the Education and Commercial Services teams to maximise member value from events and to promote community participation.
- Assist members with profile set up, login, access and navigation queries.
- Carry out routine data cleansing and validation tasks as set by the Membership Experience Lead.
For more information, please see the JD. There is no closing date; we will be sifting and interviewing candidates as we receive suitable applications. Interviews will consist of an initial Teams interview followed by a face-to-face interview.
To apply, please send your CV and covering letter outlining your relevant experience and motivations, quoting reference RSM152 to recruitment@rsm.ac.uk.
The RSM is committed to equal opportunities. Equal opportunities are provided to all applicants for roles without regard to race, religion, colour, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability or any other protected category. The Society is committed to the safeguarding and fair processing of information received from candidates applying for opportunities within it and fully complies with the spirit and regulations of the GDPR.
For a full statement about the type of data that the Society keeps about job applicants and the purposes for which it is kept, please visit our website.
Membership Experience Executive employer: Royal Society of Medicine
Contact Detail:
Royal Society of Medicine Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Experience Executive
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for standing out in the application process. Plus, it could lead to a referral!
✨Tip Number 3
Prepare for those interviews! Think about how your skills align with the role of Membership Experience Executive. Practice answering common questions and come up with examples that showcase your customer service skills and community-building experience.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Membership Experience Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Membership Experience Executive role. Highlight your customer service experience and any relevant skills that align with our mission of delivering exceptional member experiences.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your motivations for applying and how your background fits with our goals. Be genuine and let your personality come through – we want to see the real you!
Showcase Your Community Spirit: Since this role involves community-building, mention any experience you have in fostering connections or engaging with members. We love seeing candidates who are passionate about creating meaningful relationships!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Royal Society of Medicine
✨Know Your Membership Inside Out
Before the interview, make sure you understand the membership offerings and benefits thoroughly. This will help you answer questions confidently and show your genuine interest in enhancing member experiences.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Highlight how you handled difficult situations or went above and beyond to ensure a positive experience for customers.
✨Engagement is Key
Think about ways you can contribute to member engagement and retention. Be ready to discuss ideas or strategies you’ve used in the past that could apply to this role, demonstrating your proactive approach.
✨Be Ready for Team Dynamics
Since this role involves working closely with various teams, be prepared to discuss how you collaborate with others. Share examples of successful teamwork and how you’ve contributed to community-building efforts in previous roles.