At a Glance
- Tasks: Manage library services, ensuring top-notch customer support for members and visitors.
- Company: Join the Royal Society of Medicine, a leading charity advancing health.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Flexible application process with ongoing interviews.
- Why this job: Make a difference in healthcare by enhancing library services for professionals.
- Qualifications: Experience in customer service and team management is essential.
The predicted salary is between 35957 - 35957 £ per year.
The Royal Society of Medicine (RSM) is a UK charity and membership organisation dedicated to advancing health. Through learning and collaboration, we empower a global community of healthcare professionals to enhance their practice and improve patient outcomes, while promoting a broader understanding of health through public engagement.
Job Purpose
Responsible for the day to day co-ordination and delivery of all front-line (face to face and virtual) enquiry services to members and visitors to the library. Oversee, co-ordinate and promote document delivery and inter-library loan services, liaising with external clients and partners to maintain service standards and ensure customer satisfaction. Liaise with colleagues with responsibility for facilities, membership and marketing, to ensure the delivery of a pro-active, high quality customer service in all library service areas.
Responsibilities
- Day to day management of the library’s enquiry, document delivery and inter-library loan services
- Active participation in all library customer service areas
- Co-ordinate the library’s document delivery and inter-library loans services
- Oversight of library space, study environment, procedures and facilities
- Develop, modify and optimise service procedures
- Co-ordinate the promotion of the library and its services and activities
- Line management of the customer services team
For more information, please see the JD.
Closing date for applications: There is no closing date; we will be sifting and interviewing candidates as we receive suitable applications.
Interviews: Initial Teams interview followed by a face-to-face interview.
To apply please send your CV quoting reference RSM163 to The RSM is committed to equal opportunities. Equal opportunities are provided to all applicants for roles without regard to race, religion, colour, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability or any other protected category.
The Society is committed to the safeguarding and fair processing of information received from candidates applying for opportunities within it and fully complies with the spirit and regulations of the GDPR. For a full statement about the type of data that the Society keeps about job applicants and the purposes for which it is kept, please visit our website by clicking on the following link: Fair Processing Notice.
Library Customer Services Manager in London employer: Royal Society of Medicine
The Royal Society of Medicine offers a dynamic and supportive work environment where employees are encouraged to thrive in their roles. With a strong commitment to professional development, the Library Services Manager will benefit from opportunities for growth and collaboration within a diverse team dedicated to providing exceptional service to members and visitors. Located in a prestigious institution, this role not only allows for meaningful contributions to the community but also fosters a culture of inclusivity and respect.
