At a Glance
- Tasks: Manage library services, ensuring top-notch customer support for members and visitors.
- Company: Join the Royal Society of Medicine, a leading charity advancing health.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Flexible application process with ongoing interviews.
- Why this job: Make a difference in healthcare by enhancing library services for professionals.
- Qualifications: Experience in customer service and team management is essential.
The predicted salary is between 35957 - 35957 £ per year.
The Royal Society of Medicine (RSM) is a UK charity and membership organisation dedicated to advancing health. Through learning and collaboration, we empower a global community of healthcare professionals to enhance their practice and improve patient outcomes, while promoting a broader understanding of health through public engagement.
Job Purpose
Responsible for the day to day co-ordination and delivery of all front-line (face to face and virtual) enquiry services to members and visitors to the library. Oversee, co-ordinate and promote document delivery and inter-library loan services, liaising with external clients and partners to maintain service standards and ensure customer satisfaction. Liaise with colleagues with responsibility for facilities, membership and marketing, to ensure the delivery of a pro-active, high quality customer service in all library service areas.
Responsibilities
- Day to day management of the library’s enquiry, document delivery and inter-library loan services
- Active participation in all library customer service areas
- Co-ordinate the library’s document delivery and inter-library loans services
- Oversight of library space, study environment, procedures and facilities
- Develop, modify and optimise service procedures
- Co-ordinate the promotion of the library and its services and activities
- Line management of the customer services team
For more information, please see the JD.
Closing date for applications: There is no closing date; we will be sifting and interviewing candidates as we receive suitable applications.
Interviews: Initial Teams interview followed by a face-to-face interview.
To apply please send your CV quoting reference RSM163 to The RSM is committed to equal opportunities. Equal opportunities are provided to all applicants for roles without regard to race, religion, colour, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability or any other protected category.
The Society is committed to the safeguarding and fair processing of information received from candidates applying for opportunities within it and fully complies with the spirit and regulations of the GDPR. For a full statement about the type of data that the Society keeps about job applicants and the purposes for which it is kept, please visit our website by clicking on the following link: Fair Processing Notice.
Library Customer Services Manager in London employer: Royal Society of Medicine
The Royal Society of Medicine (RSM) is an exceptional employer, offering a supportive and collaborative work environment dedicated to advancing health and enhancing the practice of healthcare professionals. With a strong commitment to employee growth, RSM provides opportunities for professional development and encourages active participation in shaping library services that directly impact the community. Located in a vibrant area, employees benefit from a culture of inclusivity and a focus on delivering high-quality customer service, making it a rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Library Customer Services Manager in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Royal Society of Medicine. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Royal Society of Medicine before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Library Customer Services Manager in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Royal Society of Medicine:Your cover letter is your chance to shine! Tell us why you want to work at Royal Society of Medicine specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Royal Society of Medicine!
How to prepare for a job interview at Royal Society of Medicine
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
