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- Tasks: Lead a dynamic team to ensure exceptional guest experiences and manage hotel operations.
- Company: Join the Royal Society of Medicine, a prestigious organisation dedicated to advancing medical knowledge.
- Benefits: Enjoy competitive salary, career progression opportunities, and a supportive work environment.
- Why this job: Be part of a vibrant culture focused on customer satisfaction and professional growth.
- Qualifications: Must have substantial experience in hotel management with a focus on customer service.
- Other info: Flexible working hours including weekends; apply anytime as we review applications continuously.
The predicted salary is between 36000 - 37500 £ per year.
Full time Permanent based on site, average 40 hours per week onsite, including shift work, weekends and occasional nights if required. Salary: £36,000.00-£37,500.00.
Are you currently working as a Front Office/Hotel Manager looking to progress your career? Here at the Royal Society of Medicine, we are seeking a highly experienced and motivated hotel manager who can drive occupancy and revenue growth through leading a team and providing excellent guest services. We are looking for a confident, approachable hotel professional who is customer focussed and target driven.
Responsibilities include:
- Manage the Assistant Front Office Manager, front desk, housekeeping and night teams.
- Manage reservations, room allocations, group bookings and the check-in/check-out processes.
- Ensure teams are attentive, friendly, helpful and courteous for a positive guest experience from arrival to departure.
- Monitor occupancy rates, adjust pricing strategies and develop promotional packages to continuously drive income and occupancy.
- Create the invoice, credit ledgers, aged debt and revenue reports with accurate reconciliation with the RSM Finance team.
- Lead the Duty Management Team to remain compliant with key standards and legislation.
- Ensure Health and Safety standards are adhered to, always monitored and complied with.
You will have substantial experience at supervisor or management level in a hotel environment with duty manager responsibilities.
Closing date for applications: There is no closing date; we will be sifting and interviewing candidates as we receive suitable applications.
Interviews: Initial telephone call will be followed by a formal in-person interview for successful candidates.
To apply please send your CV and covering letter quoting reference RSM085.
The RSM is committed to equal opportunities. Equal opportunities are provided to all applicants for roles without regard to race, religion, colour, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability or any other protected category.
The Society is committed to the safeguarding and fair processing of information received from candidates applying for opportunities within it and fully complies with the spirit and regulations of the GDPR.
Front Office/Hotel Manager employer: Royal Society of Medicine
Contact Detail:
Royal Society of Medicine Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office/Hotel Manager
✨Tip Number 1
Network with professionals in the hospitality industry, especially those who have experience in hotel management. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities.
✨Tip Number 2
Research RSM Domus Medica thoroughly. Understand their values, mission, and recent developments. This knowledge will help you tailor your conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 3
Prepare for the interview by practising common questions related to hotel management, such as handling guest complaints or managing team dynamics. Use specific examples from your past experiences to showcase your skills and achievements.
✨Tip Number 4
Highlight your leadership skills and customer service focus during discussions. Be ready to share how you've successfully led teams and improved guest satisfaction in previous roles, as these are key aspects of the Front Office/Hotel Manager position.
We think you need these skills to ace Front Office/Hotel Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel management, particularly in areas like team leadership, guest services, and revenue management. Use specific examples to demonstrate your achievements.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the hospitality industry and your motivation to join the Royal Society of Medicine. Mention how your skills align with their requirements and how you can contribute to their goals.
Highlight Leadership Experience: Emphasise your supervisory or management experience in a hotel environment. Discuss your ability to lead teams effectively and ensure excellent guest experiences, as these are key aspects of the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Royal Society of Medicine
✨Showcase Your Leadership Skills
As a Front Office/Hotel Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any specific achievements that demonstrate your ability to drive occupancy and revenue growth.
✨Demonstrate Customer Focus
This role requires a strong customer focus. During the interview, share experiences where you went above and beyond to ensure guest satisfaction. Discuss how you handle complaints and ensure a positive experience from check-in to check-out.
✨Understand Financial Management
You'll need to manage invoicing, credit ledgers, and revenue reports. Brush up on your financial management skills and be ready to discuss how you've previously handled budgeting, pricing strategies, and revenue growth in a hotel setting.
✨Familiarise Yourself with Health and Safety Standards
Health and safety compliance is crucial in the hospitality industry. Be prepared to talk about your knowledge of relevant legislation and how you've ensured compliance in your previous roles. This will show your commitment to maintaining high standards in the workplace.
