Front Office/ Reservations & Communications
Domus Medica
Full time, permanent, 40 hours per week
Salary £30,784 per annum
The Royal Society of Medicine (RSM) is one of the UK's leading providers of continuing learning in healthcare. As a registered charity and membership organisation, we bring together healthcare professionals to share knowledge, exchange ideas and advance learning across medical specialties.
Our vision is to bring people together across healthcare to debate, network and learn.
We are looking for a friendly, organised and customer-focused Front Office Coordinator to join our team at Domus Medica, the RSM's Club Hotel. The successful candidate will play a key role in coordinating guest communications, managing reservations and supporting the smooth running of front office operations to ensure an excellent experience for our members and guests.
Responsibilities include:
Managing incoming telephone calls and enquiries, directing communications to the appropriate departments and responding to guest requests professionally.
Processing hotel room, restaurant and private dining reservations, including booking amendments and cancellations.
Acting as a key point of contact for members and guests, providing accurate information about RSM services and facilities.
Identifying opportunities to promote hotel packages, room upgrades and food and beverage services to support revenue generation.
Maintaining accurate member and guest records, coordinating special requests and ensuring the Front Office team is informed of VIP arrivals.
Working closely with colleagues across departments to ensure guest requirements are communicated and managed efficiently.
Supporting general front office administration and assisting with day-to-day operations when required.
Delivering consistently high standards of customer service while maintaining confidentiality and complying with RSM policies and procedures.
The RSM is committed to equal opportunities. Equal opportunities are provided to all applicants for roles without regard to race, religion, colour, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability or any other protected category.
The Society is committed to the safeguarding and fair processing of information received from candidates applying for opportunities within it and fully complies with the spirit and regulations of the GDPR. For a full statement about the type of data that the Society keeps about job applicants and the purposes for which it is kept, please visit our website by clicking on the following link:
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Front Office Coordinator employer: Royal Society of Medicine
The Royal Society of Medicine is an exceptional employer, offering a dynamic work environment in the heart of London that fosters collaboration and innovation. With flexible working hours and a strong emphasis on professional development, employees are encouraged to grow their skills while contributing to impactful educational programmes. The supportive culture and commitment to continuous improvement make it a rewarding place for those passionate about advancing medical education.
