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- Tasks: Manage venue sales, enhance guest experiences, and oversee live events at Burlington House.
- Company: Join the Royal Society of Chemistry, a leader in advancing chemical sciences.
- Benefits: Competitive salary, flexible working hours, generous holiday, and enhanced parental leave.
- Why this job: Be part of world-class events and develop your skills in a dynamic environment.
- Qualifications: Experience in event management and strong customer service skills required.
- Other info: Diverse workplace with opportunities for growth and community engagement.
The predicted salary is between 36600 - 40980 £ per year.
We are currently looking for a Venue Sales and Operations Manager to conduct sales, enhance guest experiences, and support the seamless running of Burlington House—a distinguished London venue dedicated to hosting world-class events and advancing the chemical sciences.
In this pivotal role, you will manage the complete sales journey from initial enquiry to signed contract, act as Duty Manager for live events, and work closely with our hospitality team to ensure flawless operations. With delegated pricing authority and ownership of debt management, you will play a key commercial role while developing your skills to step up as deputy during the Venue and Hospitality Manager's absence.
This is a full-time, office-based position at Burlington House with flexible working hours, including evenings and weekends to match the rhythm of our events. If you are an experienced venue professional who thrives in a fast-paced, client-focused environment, we would love to hear from you.
Responsibilities:- Acting as Duty Manager on a Rota for live events, leading front of house operations and coordinating with catering, facilities and AV suppliers to ensure excellent guest experience.
- Managing the full sales process for inbound enquiries: conducting show rounds, preparing proposals using approved materials, negotiating within delegated authority and securing contract confirmations.
- Maintaining the sales pipeline in Salesforce, tracking conversion rates and producing monthly performance reports on activity, revenue and off-peak utilisation.
- Implementing approved room hire tariffs and menu pricing; applying peak/off-peak frameworks and minimum delegate numbers in all contracts.
- Managing room bookings for internal and external customers to optimise occupancy while meeting customer requirements.
- Supporting the Commercial Sales team with lead generation activities and proactive outreach to agencies, corporate bookers and repeat clients.
- Contributing to quarterly business reviews by providing sales data, market intelligence and recommendations for operational improvements.
- Issuing quotes and contracts, managing deposit schedules and working with Finance to monitor and chase debts in line with agreed processes.
- Ensuring compliance with Health and Safety requirements including event risk assessments, licensing conditions and venue insurance documentation.
- Liaising with Marketing to keep sales collateral current and providing testimonials, case studies and client feedback to support promotional campaigns.
- Deputising for the Venue and Hospitality Manager during absence, maintaining service standards and operational continuity within established frameworks.
- Essential: Event management experience including duty management of live events and coordination of catering and AV suppliers.
- Proven track record converting venue enquiries through effective proposals, show rounds and negotiation.
- Experience managing a sales pipeline in a CRM system (Salesforce preferred).
- Line management experience including team supervision, performance support and training delivery.
- Strong customer service and communication skills with ability to build client relationships.
- Health and Safety awareness in venue management including risk assessment processes.
- Commercial awareness including understanding of pricing, margins and revenue optimisation.
- Desirable: Experience working in heritage or listed buildings.
- Familiarity with DDR pricing models or dynamic yield management.
- Experience developing agency partnerships or corporate accounts.
- Knowledge of venue AV technology and technical event requirements.
At the Royal Society of Chemistry, we promote a healthy work/life balance and flexible working options across the organisation. We offer a comprehensive benefits package to all employees including:
- In addition to a competitive salary, we offer a London weighing allowance of £3,710 per annum
- 26 days paid holiday per annum
- 35-hour working week with flexible options, to be agreed with your line manager
- Enhanced maternity and paternity leave
- Paid volunteering days
- Pension plan with up to 12% employer contributions (depending upon your contribution)
Visit our Work For Us website to learn more about us, our benefits, equal opportunities statement and inclusive culture pledge. At the RSC, we recognise the benefits of a diverse workforce and welcome applicants from a range of backgrounds to apply. We particularly encourage applications from disabled and ethnic minority candidates.
As a part of the Disability Confident Scheme, we endeavour, where possible, to offer an interview to candidates meeting the essential criteria of the role, who have a substantial physical/mental impairment which impacts their ability to carry out day-to-day tasks. We are committed to making our recruitment processes accessible to all and as part of this, we are flexible in the ways we give and receive information. If you would like to apply using a different format, please contact the Recruitment Team and we will do our best to put any reasonable adjustments in place.
If you have any questions, please contact us.
Venue Sales in London employer: Royal Society of Chemistry
Contact Detail:
Royal Society of Chemistry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Venue Sales in London
✨Tip Number 1
Network like a pro! Attend industry events and connect with people in the venue management scene. You never know who might have the inside scoop on job openings or be looking for someone just like you.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your event management expertise during interviews. Bring examples of successful events you've managed and how you handled challenges—this will set you apart from the competition.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. Plus, it makes it easier for us to keep track of your application.
We think you need these skills to ace Venue Sales in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Venue Sales role. Highlight your event management experience and any relevant sales achievements to show us you’re the perfect fit!
Show Off Your Skills: Don’t hold back on showcasing your customer service and communication skills. We want to see how you’ve built client relationships in the past, so share some examples that demonstrate your expertise.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your experiences and qualifications quickly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Royal Society of Chemistry
✨Know Your Venue Inside Out
Before the interview, make sure you research Burlington House thoroughly. Understand its history, the types of events it hosts, and its unique selling points. This will not only impress your interviewers but also help you articulate how you can enhance guest experiences.
✨Showcase Your Sales Skills
Prepare to discuss specific examples of how you've successfully managed the sales process in previous roles. Be ready to talk about your experience with proposals, show rounds, and negotiations. Highlight any successes in converting enquiries into contracts, as this is crucial for the role.
✨Demonstrate Your Event Management Experience
Since the role involves acting as Duty Manager for live events, be prepared to share your experiences managing events. Discuss how you've coordinated with suppliers and ensured a seamless guest experience. Use concrete examples to illustrate your ability to handle pressure and multitask.
✨Understand Health and Safety Regulations
Familiarise yourself with health and safety requirements relevant to venue management. Be ready to discuss how you've implemented risk assessments and ensured compliance in past roles. This knowledge will show that you take safety seriously and are prepared to uphold standards at Burlington House.
