Membership Coordinator in Cambridge

Are you passionate about delivering exceptional service and supporting a global community? With over 60,000 members across 125 countries, our Membership Operations Team sits at the heart of the member experience—providing first-class support, efficient administration, and meaningful engagement. We’re looking for a Membership Coordinator to join our busy and friendly team. This is an exciting opportunity to play a key role in supporting members throughout their journey, from application and admission through to renewal, engagement, and recognition.

What you will be doing:

• Ensure a high-quality service for members, potential members, and internal colleagues.
• Process membership applications, manage member data using our membership management system, and support engagement activity that strengthens member involvement and retention.

Your work will include:

• Providing clear, detailed advice and guidance on all aspects of the membership experience.
• Processing applications for Royal Society of Chemistry membership—including Charters and Registers—accurately and efficiently.
• Maintaining a broad understanding of membership regulations, admission requirements, and terms and conditions.
• Communicating membership benefits clearly and appropriately to different audiences.
• Supporting membership teams and the wider organisation by promoting key products and services.
• Contributing to weekly Member Networks communications.
• Supporting engagement and recognition activities across teams.
• Ensuring accurate administration and maintenance of member records, including subscription data.

You’ll be part of a collaborative and supportive team that takes pride in delivering exceptional service and continually improving member engagement.

Knowledge and skills required:

• Excellent communication skills
• Excellent organisational skills
• Excellent time management skills
• Excellent interpersonal skills and proven team working ability
• Meet tight deadlines and understand the importance of prioritising their work
• Be aware of data protection issues at all times
• Understand the importance of membership and the Royal Society of Chemistry’s role as a professional body

At the RSC we embrace flexibility and offer hybrid working, which means our teams come together when they need to collaborate. Although this role is contractually based at our Cambridge office, you will be able to work from home within the UK, with the expectation that you will attend the office as needed for your role. It is expected that you will attend the Cambridge office two days per week. If you need flexible working arrangements, please outline this in your application.

If you are interested in this role, please apply before the end of the closing date. When applying, you will need to provide an up-to-date CV and a cover letter (in no more than 500 words) telling us about your relevant knowledge, skills and competencies and why you are applying for this role.

About the RSC:

We are a thriving international community of over 60,000 members in 125 countries, an internationally renowned publisher of high quality chemical science knowledge and the professional body for chemists in the UK, with a reputation as an influential champion for the chemical sciences. As a not-for-profit organisation employing around 600 staff in 6 countries, we reinvest all of our income to achieve our charitable objectives in support of the chemical sciences community and advancing chemistry. Our purpose is ‘to advance excellence in the chemical sciences’. Our global community spans hundreds of thousands of scientists, librarians, teachers, students, pupils and people who love chemistry. We connect our community by holding scientific conferences, symposia, workshops and webinars and we partner globally for the benefit of the chemical sciences.

At the RSC, we recognise the benefits of a diverse workforce and welcome applicants from a range of backgrounds to apply. We particularly encourage applications from disabled and ethnic minority candidates. As a part of the Disability Confident Scheme, we endeavour, where possible, to offer an interview to candidates meeting the essential criteria of the role, who have a substantial physical/mental impairment which impacts their ability to carry out day-to-day tasks. We are committed to making our recruitment processes accessible to all and as part of this, we are flexible in the ways we give and receive information. If you would like to apply using a different format, please contact the Recruitment Team at jobs@rsc.org or on +44 (0) 1223 432229 and we will do our best to put any reasonable adjustments in place.

If you have any questions, please contact us at jobs@rsc.org.