At a Glance
- Tasks: Provide top-notch admin support and exceptional customer service to our Fellowship community.
- Company: Join a dynamic team at RSA House in London, focused on making a difference.
- Benefits: Enjoy 30 days annual leave, wellbeing allowance, and free RSA fellowship.
- Other info: Flexible application process with no cover letter needed!
- Why this job: Be the first point of contact and build meaningful relationships with Fellows.
- Qualifications: Organised, detail-oriented, and passionate about customer service.
The predicted salary is between 30000 - 36000 £ per year.
Location: RSA House, London
Closing Date: 17 August 2026
Are you an organised and people-focused coordinator with a passion for delivering excellent customer service?
The Opportunity
We are looking for a Fellowship Services Coordinator to provide high-quality administrative support as part of our Fellowship Services Team. As the first point of contact for both Fellows and non-Fellows, you will deliver exceptional customer service, respond to enquiries via email and telephone, maintain CRM records and support Fellowship renewals.
About You
- Passionate about customer service and relationship building.
- Highly organised with strong time management skills.
- Excellent written and verbal communication skills.
- Calm under pressure and able to manage competing priorities.
- Strong attention to detail and data accuracy.
Why Join Us?
- 30 days annual leave plus bank holidays
- Wellbeing allowance plus fortnightly yoga sessions
- Enhanced family-friendly leave entitlement
- Free RSA fellowship for employees
How to Apply
Click ‘quick apply’ on our Careers page, submit your CV, and answer a few short questions. No cover letter needed!
We screen and interview candidates on a rolling basis, we may close the role once we find the right candidate.
Inclusion Statement
We believe in diversity, equity, and inclusion. We encourage applicants from all backgrounds to join us in creating a better future for all.
Fellowship Services Coordinator in London employer: Royal Society of Arts
At RSA House in London, we pride ourselves on being an exceptional employer that values customer service and relationship building. Our supportive work culture offers 30 days of annual leave, a wellbeing allowance, and enhanced family-friendly leave, ensuring our employees thrive both personally and professionally. Join us to be part of a diverse team dedicated to making a meaningful impact while enjoying unique benefits like free RSA fellowship and regular wellness activities.
StudySmarter Expert Advice🤫
We think this is how you could land Fellowship Services Coordinator in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Royal Society of Arts. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Royal Society of Arts before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Fellowship Services Coordinator in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Royal Society of Arts:Your cover letter is your chance to shine! Tell us why you want to work at Royal Society of Arts specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Royal Society of Arts!
How to prepare for a job interview at Royal Society of Arts
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
