At a Glance
- Tasks: Deliver outstanding customer service and maximise ticket sales for exciting theatre productions.
- Company: Join a world-renowned theatre company with a supportive team culture.
- Benefits: Full-time role with a dynamic environment and opportunities for growth.
- Other info: Work in Stratford-upon-Avon with flexible hours and a diverse workforce.
- Why this job: Be at the heart of the action, helping people find their perfect theatre experience.
- Qualifications: Previous sales experience and excellent communication skills are essential.
The predicted salary is between 30000 - 32000 £ per year.
Looking for a role where you can deliver outstanding customer service every day? Enjoy speaking to a wide range of people and helping them find the perfect experience? Confident working in a fast-paced environment where no two days are the same? Motivated by sales and spotting opportunities to upsell and promote exciting events? Keen to be part of a supportive team at the heart of a world-renowned theatre company?
With an exciting season ahead of us and increased activity, we are looking for a Sales Operator (Box Office) to deliver exceptional customer service while maximising ticket sales and promoting RSC productions, memberships, and services across phone, counter, and outbound channels. Reporting to the Sales and Ticketing Manager, key areas of responsibility include:
- Deliver high‑quality customer service via phone, in person, and outbound calls
- Process ticket bookings accurately across phone, counter, and postal channels
- Promote and sell productions, memberships, and related products
- Provide clear, engaging information about events and services
- Maintain accurate customer records and handle cash reconciliation processes
- Support team activities, ticket dispatch, and general Box Office operations
Requirements:
- Previous Box Office or sales experience
- Strong commitment to delivering excellent customer service
- Excellent communication skills with a confident and professional telephone manner
- Ability to work independently and use initiative, as well as collaboratively in a team
- Good numeracy skills and attention to detail
- Experience of ticketing systems (or similar) and Microsoft Office (Outlook, Excel, Teams)
This is a full‑time, permanent position based in Stratford‑upon‑Avon, working 37.5 hours per week, 5 days out of any 7 from Sunday to Saturday inclusive. Due to the nature of this work, you will be required to be onsite every day. The working day is 7.5 hours and could be anytime between 8.30am to 8.30pm with the rota being produced no later than 2 weeks in advance. Our telephone lines are open midday until 6pm, Monday to Friday and are closed on Saturdays, Sundays and Bank Holidays. The Box Office Counter remains open on Sundays. You will be required to work up to 12 Sundays a year. We are committed to building a diverse workforce and welcome applications from all individuals.
Sales Operator (Box Office) in Stratford-upon-Avon employer: ROYAL SHAKESPEARE COMPANY
Join a world-renowned theatre company in Stratford-upon-Avon, where your role as a Sales Operator (Box Office) will not only allow you to deliver exceptional customer service but also immerse you in a vibrant and supportive team culture. With opportunities for personal growth and development, you will thrive in a dynamic environment that values creativity and collaboration, all while being part of an exciting season filled with engaging productions.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Operator (Box Office) in Stratford-upon-Avon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ROYAL SHAKESPEARE COMPANY. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ROYAL SHAKESPEARE COMPANY before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales Operator (Box Office) in Stratford-upon-Avon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ROYAL SHAKESPEARE COMPANY:Your cover letter is your chance to shine! Tell us why you want to work at ROYAL SHAKESPEARE COMPANY specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ROYAL SHAKESPEARE COMPANY!
How to prepare for a job interview at ROYAL SHAKESPEARE COMPANY
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
