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- Tasks: Join us as a receptionist, handling calls, reservations, and guest check-ins.
- Company: The Royal Scots Club is a prestigious members club and hotel in Edinburgh's Georgian New Town.
- Benefits: Enjoy flexible shifts, training opportunities, and a vibrant work environment.
- Why this job: Be part of a friendly team focused on exceptional customer care in a historic setting.
- Qualifications: Professional attitude required; experience with Guestline/Rezlynx is a plus but not essential.
- Other info: This is a permanent role with varying shifts from 2 to 5 days per week.
The predicted salary is between 20000 - 30000 £ per year.
The Royal Scots Club is a Members Club and hotel located in the heart of Edinburgh's Georgian New Town, on Abercromby Place. The Club has 31 en suite bedrooms, several private dining and meeting rooms and two banqueting suites. We are currently looking for a receptionist to join our team. This is a permanent position and would suit someone who has a flexible schedule as the position would vary in the number of days per week from 2 to 5 depending on holiday cover.
The candidate needs to be professional with a friendly personality, customer care is at the heart of what we do. Experience of Guestline/Rezlynx front office system would be helpful, although training will be given.
Duties include:
- Answering and directing incoming telephone calls
- Dealing with reservations enquiries either by email or telephone
- Dealing with member enquiries
- Checking guests in and out
- Processing guest and event bills
- Helping guests with queries, recommendations and Edinburgh in general.
Receptionist-2-5 Shifts per week employer: Royal Scots Club
Contact Detail:
Royal Scots Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist-2-5 Shifts per week
✨Tip Number 1
Familiarise yourself with the Royal Scots Club and its offerings. Understanding the club's history, services, and member benefits will help you engage confidently with guests and demonstrate your enthusiasm for the role.
✨Tip Number 2
Brush up on your customer service skills. Since this role is all about providing excellent service, think of examples from your past experiences where you went above and beyond for a customer, as these will be great to share during your interview.
✨Tip Number 3
If you have experience with front office systems like Guestline or Rezlynx, make sure to highlight that in conversations. If not, consider doing a bit of research or even a short online course to show your willingness to learn and adapt quickly.
✨Tip Number 4
Prepare to discuss your flexibility regarding shifts. Since the position varies from 2 to 5 shifts per week, being open about your availability and willingness to cover holidays will make you a more attractive candidate.
We think you need these skills to ace Receptionist-2-5 Shifts per week
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service roles. Emphasise any previous receptionist or hospitality experience, and mention familiarity with systems like Guestline or Rezlynx if applicable.
Craft a Compelling Cover Letter: Write a cover letter that showcases your friendly personality and professional attitude. Mention why you are interested in working at The Royal Scots Club and how your skills align with their focus on customer care.
Highlight Flexibility: Since the position requires a flexible schedule, be sure to mention your availability clearly in your application. This shows that you are adaptable and willing to meet the needs of the club.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Royal Scots Club
✨Showcase Your Customer Service Skills
As a receptionist, customer care is crucial. Be prepared to share examples of how you've provided excellent service in previous roles. Highlight your ability to handle inquiries and resolve issues with a friendly and professional attitude.
✨Familiarise Yourself with the Club
Research The Royal Scots Club and its offerings. Understanding the club's history, services, and location will help you answer questions confidently and show your genuine interest in the position.
✨Demonstrate Flexibility
Since the role requires a flexible schedule, be ready to discuss your availability. Emphasise your willingness to adapt to varying shifts and cover for colleagues when needed, showcasing your commitment to the team.
✨Prepare for Technical Questions
While training will be provided, having a basic understanding of front office systems like Guestline or Rezlynx can set you apart. Brush up on any relevant software knowledge and be ready to discuss how you learn new systems quickly.
