At a Glance
- Tasks: Support the Visitor Experience team with administrative tasks and ensure smooth operations.
- Company: Join the iconic Royal Ballet and Opera, a leader in cultural experiences.
- Benefits: Competitive salary, vibrant work environment, and opportunities to engage with the arts.
- Other info: Diverse and inclusive workplace, with a commitment to supporting underrepresented groups.
- Why this job: Be part of a dynamic team that enhances visitor experiences in a world-renowned venue.
- Qualifications: Experience in office administration, strong organisational skills, and proficiency in Microsoft Office.
The predicted salary is between 30700 - 42980 £ per year.
Contract position available from 20th October th April 2026
Full time (40 hours) - £30,700 per annum
Based in: Covent Garden, London
The Royal Ballet and Opera continues to lead the way in opera, ballet, music and dance both live on stage and through multiple digital platforms, from live streaming to worldwide cinema screenings. Our Covent Garden theatre has been at the heart of London and British cultural life for three centuries. We are home to two world-class Companies: The Royal Ballet and The Royal Opera.
We welcome audiences to ballet and opera performances and events in excess of 1 million per year. The Visitor Experience team ensures that everyone visiting and interacting with the organisation is warmly welcomed and receives the best possible service.
We are seeking to recruit a VE Administration Officer to join the Visitor Experience team and support with the smooth running of the department. This post will provide a high level of administrative support across the VE and Operations team (including Front of House, Tours, Box Office and Volunteers) as well as for the VE Senior Managers.
This role will suit an individual who is proactive, can demonstrate a high level of initiative and self-motivation and who works accurately under pressure with changing priorities. You will have a can-do attitude to the broad range of administrative tasks required for the smoothy running of visitor services.
The successful candidate will be expected to work onsite at Covent Garden in our busy multi-operational Visitor Experience office.
Our ideal candidate will have:
- Significant experience of office administration within a busy environment.
- A high level of accuracy and attention to detail, especially regarding data and spreadsheets.
- A good understanding of the scheduling and rostering needs of a busy department.
- The ability to build relationships effectively with a wide range of people and at all levels in the organisation.
- Strong organisational and time management skills, with the ability to prioritise and meet deadlines.
- Very strong Microsoft Office skills (Word, Excel, Outlook, SharePoint, PowerPoint)
An understanding of the needs, priorities and working practices of a Theatre or Front of House operation is an advantage, but not essential. An interest in the arts and experience of working front of house in a theatre or arts organisation will be highly regarded.
The Royal Ballet and Opera is committed to creating a diverse and inclusive environment in which everyone can thrive. We particularly welcome applications from those who are from a global majority background and/or those who are disabled, as they are under-represented within our organisation. As a Disability Confident Employer, we guarantee to interview all disabled applicants who meet the essential minimum criteria for our vacancies.
If you have any access requirements for your application, please contact the RBO Recruitment Team on
Closing date for applications: 8am, Monday 22nd September 2025
Interviews will be held online w/c 29th September 2025
Applicants must have work authorisation for the UK.
No agencies please.
visitor experience administration officer in London employer: Royal Opera House
The Royal Ballet and Opera is an exceptional employer, offering a vibrant work culture steeped in the rich heritage of Covent Garden, London. With a commitment to diversity and inclusion, employees benefit from a supportive environment that fosters personal and professional growth, alongside opportunities to engage with world-class arts. Join us to be part of a dedicated team that ensures every visitor enjoys a memorable experience at one of the UK's most iconic cultural institutions.
StudySmarter Expert Advice🤫
We think this is how you could land visitor experience administration officer in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Royal Opera House. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Royal Opera House before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace visitor experience administration officer in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Royal Opera House:Your cover letter is your chance to shine! Tell us why you want to work at Royal Opera House specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Royal Opera House!
How to prepare for a job interview at Royal Opera House
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
