We could not maintain this range of work or our digital presence without support from philanthropists, funders, members, business partners and sponsors, Our Development and Advocacy department generates over £46m revenue annually, plus additional capital funds, and secures the annual Arts Council England grant (currently £23.8m).
The Department’s revenue generation and advocacy to Government of the value of our creative sector ensures the RBO can retain the best artists and crafts people, deliver our thriving National Schools’ Programme, maintain our beautiful Grade I listed building, deliver on our charitable mission, and continue to produce world class performances.
The Membership Team are responsible for circa £10m income in membership donations, including Gift Aids. Friends and Patrons also make up 30% of ticket income, 55% other donations and 88% legacies, emphasising the importance of community building, good processes and customer service.
To help support the important work for our Members, the team is now looking to hire a Membership Officer to join them. As the primary lead for Friends and Patrons membership administration, the Membership Officer is responsible for overseeing the day-to-day operation of the programme, delivering a high-quality and efficient service to members via telephone, email and post. The role ensures that all membership records, enquiries, transactions and fulfilment activities are processed accurately and in line with compliance standards, while taking ownership of key membership operations, including Direct Debits, renewal communications, Mailing House outputs and website updates to support member engagement and retention.
An ideal candidate will be able to demonstrate:
- Experience in a customer-facing environment
- Experience of administration using databases, CRM systems and MS Office (Access, Word and Excel), including accurate handling and maintenance of data
- Experience delivering a high level of customer care and responsiveness in a fast-paced environment
- Experience processing and administering payments, including Direct Debits, with a strong focus on accuracy, compliance and attention to detail
- Friendly, confident and professional telephone manner
- Strong communication skills with high standard of verbal/written English
- Strong organisational skills
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Membership Officer employer: Royal Opera House
The Royal Opera House is an exceptional employer, offering a vibrant work culture steeped in the rich heritage of Covent Garden, London. With a commitment to excellence in the performing arts, employees benefit from opportunities for professional growth, collaboration with world-class talent, and a supportive environment that values diversity and inclusion. As a Disability Confident Employer, we ensure that all team members can thrive and contribute to our mission of delivering outstanding performances.
