At a Glance
- Tasks: Engage with visitors, promote sales, and provide outstanding customer service in a vibrant heritage setting.
- Company: Join a friendly team at a unique museum dedicated to preserving history.
- Benefits: Earn £13.08 per hour, enjoy flexible hours, and access great perks like discounts and free tickets.
- Other info: Enjoy a diverse workplace with opportunities for growth and a supportive team atmosphere.
- Why this job: Be part of an inspiring environment while developing your skills and making lasting connections.
- Qualifications: Customer-facing experience preferred; strong communication and sales skills are essential.
The predicted salary is between 13.08 - 13.08 £ per hour.
Salary (Grade 1): £13.08 per hour. Fixed Term Contract: 22nd July to 1st September 2026. We’re looking for a number of part-time Team Members to join us on fixed-term contracts. These roles will include weekend working, and the hours available will be discussed at interview.
You are pivotal in us achieving our vision, and to support this we embrace diversity and want everyone to feel valued and have a sense of belonging. This is a great opportunity to join the team: We’re looking for confident, customer-focused people who enjoy working in a front-of-house environment and feel comfortable combining great conversations with clear sales outcomes.
You’ll be part of a friendly, high-performing team, welcoming and engaging visitors in a unique and inspiring heritage setting. Alongside providing warm, confident and engaging customer service, you’ll have a clear sales focus with weekly conversion targets, whether you’re promoting Gift Aid and guidebook sales at our ticketing desk, making great coffees in one of our catering outlets, or helping visitors find the perfect souvenir in our gift shops. These targets are an important part of the role and are approached in a supportive, positive way, helping to enhance the visitor journey while maximising income. You’ll also have the opportunity to earn commission on every guidebook sold.
You’ll play a key role in welcoming our visitors onsite, from greeting them at ticketing and supporting in the shop, to working in the café and across the wider galleries - no two days are the same. Reporting to the Visitor Experience Managers, this varied and rewarding role is vital in generating the income that allows the Museum to fulfil its charitable objectives and continue preserving and sharing the story of the Royal Navy.
What you can bring:
- Experience in a customer-facing role; with retail, catering or sales experience highly desirable.
- A natural ability to spot sales opportunities, combined with the motivation, resilience, and confidence to meet and exceed targets.
- Strong communication skills and a genuine enjoyment of engaging with people, handling objections, and closing sales in a friendly and professional way.
- Basic understanding of Health & Safety, Security and Food Hygiene requirements, with a willingness to learn and develop further.
- A positive, proactive attitude with pride in delivering outstanding service every day.
What we offer:
- The opportunity to be part of a friendly and diverse workplace within a unique heritage environment.
- Group pension plan with Royal London (6% employer contributions, 2% employee contributions and death in service benefit).
- 25 days’ annual leave (plus bank holidays) pro rata for part-time employees, increasing to 30 days’ annual leave (plus bank holidays) after 5 years’ service, pro rata for part-time employees, with the option to purchase additional annual leave.
- Enhanced maternity/adoption and paternity pay.
- Flexible working.
- Employee Assistance Programme.
- Free admission to other national museums and attractions within the reciprocal agreement.
- Discounts at our shops and cafes.
- Free and discounted tickets for family and friends.
- A range of other benefits including cycle to work.
- Paid reservist leave.
Right to work requirement: This post is subject to a right to work in the UK check. Please note we cannot currently sponsor work visas.
Team Member - Seasonal in Gosport employer: Royal Navy Museum
Join a vibrant and diverse team at our unique heritage site, where your role as a Team Member is crucial in creating memorable experiences for our visitors. We offer competitive pay, flexible working hours, and a supportive work culture that values your contributions, alongside generous benefits such as enhanced leave, a group pension plan, and opportunities for personal growth. With the chance to earn commission and enjoy discounts across our shops and cafes, this seasonal position not only provides meaningful employment but also allows you to be part of preserving the rich history of the Royal Navy.
StudySmarter Expert Advice🤫
We think this is how you could land Team Member - Seasonal in Gosport
✨Get in Early for Seasonal Opportunities
Retail is all about timing, so keep an eye out for those early seasonal hiring windows. Many shops start ramping up their staff as early as September for the festive rush. Put yourself out there by visiting your favourite stores and chatting with managers about possible openings. You might just land a spot before they even hit the online job boards!
✨Show Off Your Sales Skills
In retail, personality goes a long way! When you're chatting with potential employers, showcase your past customer service experiences and your ability to handle busy floors. If you’ve got experience in sales or dealing with customers, make it a key part of your pitch. Think of it as your secret weapon to landing that seasonal gig!
✨Engage with Local Retail Communities
Get involved in local retail job fairs and community events! Many retailers will host hiring sessions during peak seasons, and these are perfect opportunities to meet company representatives face-to-face. Plus, you’ll start building connections that can help you land future roles. So, grab your best outfit and get out there!
✨Leverage Social Media for Retail Roles
Don’t underestimate the power of social media in your job hunt! Follow your local retailers and engage with their posts—like, comment, or share your favourite items. Companies often announce openings on their social platforms first, so being active can give you a leg up. Remember to mention any relevant retail experience you have in your interactions!
We think you need these skills to ace Team Member - Seasonal in Gosport
Some tips for your application 🫡
Show Your Passion for Retail:In your application, let your love for retail shine through! We want to see your enthusiasm and any previous retail experiences that make you the perfect fit for the Team Member - Seasonal position at Royal Navy Museum. Whether it's a past role or a memorable shopping experience that sparked your interest, share those moments!
Highlight Your Customer Service Skills:Customer service is at the heart of retail, especially in a seasonal role like this. Make sure to include specific examples of how you've dealt with customers in the past, resolved issues, or gone above and beyond to make someone’s day. This will show us that you're ready to tackle the bustling holiday season!
Flexibility is Key:For a seasonal role, flexible availability is really important. Mention your availability in your cover letter—highlighting that you're ready to jump in when needed, including during peak times. This can set you apart from other candidates who may have less availability!
Keep It Concise and Relevant:Seasonal roles attract a lot of applicants, so keep your CV sharp and focused. Use bullet points to break down your previous retail experiences and skills so we can quickly see why you'd be a great fit for the Team Member - Seasonal at Royal Navy Museum. Remember, quality over quantity!
How to prepare for a job interview at Royal Navy Museum
✨Know Your Products
Brush up on the products or brands that Royal Navy Museum sells. Customers will be looking for advice, and demonstrating your product knowledge can really make you stand out during the interview. Think about how you can engage with their merchandise and show real enthusiasm for the items they'll be selling this season.
✨Prepare for Scenario-Based Questions
In retail, you'll often face situation-based questions like, 'How would you handle an upset customer?' or 'What would you do if stock runs out during a busy sale?'. Think of specific examples from your experience or past roles to showcase your problem-solving skills and customer service approach.
✨Highlight Your Flexibility
Since this is a seasonal role, Royal Navy Museum is likely looking for someone who can adapt easily. Be ready to discuss your availability and willingness to work various shifts, especially during peak hours. Showing you're a team player who can jump in where needed will make a great impression!
✨Bring a Can-Do Attitude
As a seasonal employee, you'll be part of a fast-paced environment. Expressing your eagerness to learn and take on new tasks can set you apart. Share any experiences where you've tackled challenges head-on or picked up new skills quickly, making it clear that you're ready for whatever comes your way at Royal Navy Museum.
