Overview
In this role you will provide strategic leadership for RNLI's live digital services, ensuring reliability, security and sustainability. You will lead a run/operational delivery IT and digital function, coordinating application, data and infrastructure support. You will partner with the CDIO and Change leaders to make digital transformation operationally viable without compromising frontline lifesaving services. You will advise executive leadership with risk-based, evidence-led insights and steer the organisation through significant change. This is a high-impact, cross-functional role at a mission-driven charity that values collaboration and resilience.
Pay / Benefits
- Flexible working
- 26 days’ annual leave plus Bank Holidays
- Competitive pension scheme
- Life assurance
- Health cashplan option
- Salary up to 90,000 (dependent on experience)
Responsibilities
- Provide strategic leadership, management and assurance of RNLI’s live digital services (Run)
- Oversee performance, resilience, security and sustainability of live services including application/data support, infrastructure, connectivity, end-user services, service management and operational information security
- Collaborate with the CDIO and Change leaders to ensure digital transformation is viable, supportable and sustainable
- Support absorbing change at pace while maintaining stable, reliable services
Key requirements
- Senior leadership experience running large-scale, business-critical digital services within a complex organisation
- Accountability for application support, data support and infrastructure operations
- Strong background in IT Service Management, service performance and operational resilience
- Experience managing a run/operational delivery IT and digital function
- Ability to advise executive leadership with risk-based, evidence-led operational insight
- Experience operating through periods of significant organisational and digital change
- highly collaborative approach
- service excellence mindset
- ability to influence and partner with executives
- IT Service Management
- operational resilience
- security of live digital services
Head of Digital Services in Poole employer: Royal National Lifeboat Institution
The RNLI is an exceptional employer, offering a fulfilling role as a Community Manager in Northern Ireland where you can make a real difference in the lives of volunteers and supporters. With a strong commitment to employee wellbeing, flexible working arrangements, and a competitive benefits package including generous annual leave and a pension scheme, the RNLI fosters a collaborative and inclusive work culture that empowers staff to thrive. Join us in our mission to save lives at sea while enjoying opportunities for personal and professional growth within a supportive team environment.
Contact Details:
Royal National Lifeboat Institution Recruitment Team
