At a Glance
- Tasks: Lead and improve fundraising operations to support lifesaving efforts.
- Company: Join the RNLI, a dedicated organisation saving lives at sea.
- Benefits: Competitive salary, flexible working, generous leave, and health benefits.
- Other info: Collaborative environment with a commitment to diversity and inclusion.
- Why this job: Make a real difference by driving fundraising initiatives that save lives.
- Qualifications: Experience in fundraising operations and strong analytical skills required.
The predicted salary is between 50544 - 59464 £ per year.
Salary: 50,544 - 59,464 (dependent on experience)
Contract type: Permanent
Hours: Full Time
Location description: Home Based, however the successful candidate will be expected to maintain a regular presence at the RNLI Support Centre in Poole, with visits required at least once per month.
Interview location: Online (via Teams)
Interview date: w/c 7 September
Closing Date: 30-08-2026
Reference: 21863
About us: Our purpose is simple: to save lives at sea. 24 hours a day, every day, RNLI lifesavers are ready to launch to the rescue. We're looking for a Face-to-Face Fundraising Operations Manager to join our large, award winning in-house Face to Face Fundraising team, which supports the RNLI by recruiting and retaining long-term supporters through high-quality face-to-face fundraising activity across the UK and Ireland, generating vital income that helps save lives at sea.
Some of the benefits:
- Salary: 50,544 - 59,464 (dependent on experience)
- Flexible working
- 26 days' annual leave plus Bank Holidays
- Competitive pension scheme
- Life assurance
- Health Cash Plan option
Your role: As a Face-to-Face Fundraising Operations Manager, you will focus on the following areas:
- Leading the development and continuous improvement of operational systems, processes and frameworks that support a nationwide face-to-face fundraising programme.
- Managing operational reporting, performance dashboards and management information to provide actionable insight for planning, forecasting and decision-making.
- Driving operational governance, compliance, safety and risk management across the Face-to-Face Fundraising function.
- Building strong relationships with internal and external stakeholders to deliver projects, pilots and continuous improvement initiatives.
- Supporting the operational delivery of donor recruitment, workforce planning, people processes and programme logistics to maximise fundraising performance and supporter experience.
About you: You'll be someone who enjoys building routines, reports, processes and structures that help people perform at their best. You'll be highly organised, comfortable managing multiple priorities across a complex operational environment and able to balance strategic thinking with practical delivery. You'll enjoy collaborating with colleagues across a wide range of teams and using data and insight to drive continuous improvement.
To be considered as our Face-to-Face Fundraising Operations Manager, you will need:
- Significant experience in face-to-face fundraising, fundraising operations, or a comparable multi-site operational environment.
- Experience developing and implementing operational systems, frameworks and governance processes.
- Strong reporting and analytical skills, with experience creating performance dashboards and management information.
- Experience managing compliance, risk and operational governance within a complex environment.
- Excellent stakeholder management skills, with the ability to influence, collaborate and drive cross-functional solutions.
So, as a Face-to-Face Fundraising Operations Manager, you will have strong organisational skills, excellent attention to detail, a continuous improvement mindset and a passion for helping teams succeed. If you'd like to see how your expertise can support the RNLI's aim of reducing drowning and saving lives at sea, this could be the role for you.
Safeguarding: The RNLI is committed to safeguarding; protecting a person’s health, wellbeing, and human rights, enabling them to live free from harm, abuse, and neglect. We expect all employees and volunteers to share this commitment and have a zero-tolerance approach. The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include relevant criminal record checks being carried out dependent on the eligibility of the role.
Diversity at the RNLI: Our staff and volunteers have been saving lives at sea without prejudice for 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world-class lifesaving service. We are an inclusive organisation and welcome applications from everyone. In addition to having the skills needed for the role, we also look for applicants who share our commitment to living our RNLI values (trustworthy, courageous, selfless, and dependable), and helping us work towards Our Vision: To save Every One.
Face to Face Fundraising Operations Manager in Poole employer: Royal National Lifeboat Institution
The RNLI is an exceptional employer, offering a dynamic work environment where your contributions directly impact the mission of saving lives at sea. With flexible working arrangements, a competitive salary, and a strong commitment to employee development, you will thrive in a culture that values collaboration, diversity, and continuous improvement. Join us in Poole, where you can be part of a passionate team dedicated to making a difference while enjoying generous benefits and a supportive workplace.
Contact Details:
Royal National Lifeboat Institution Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Face to Face Fundraising Operations Manager in Poole
✨Get Involved with Local Charities
Dive into the local fundraising scene in your area! Volunteer for events or get involved with committees at organisations you admire. Not only will you gain experience, but you'll also make connections that could lead to that coveted full-time role at places like Royal National Lifeboat Institution.
✨Network through Fundraising Events
Attend fundraising galas, charity auctions, and networking events. These gatherings are perfect for meeting industry professionals and perhaps even landing an interview on the spot. Plus, if you mention how you love the mission of Royal National Lifeboat Institution, you’ll definitely make an impression!
✨Leverage LinkedIn for Connections
Don’t just sit back; actively connect with fundraisers on LinkedIn! Join groups related to fundraising development and share your insights or experiences, which can position you as a knowledgeable candidate for full-time roles. This is a platform where visibility really counts in our industry.
✨Showcase Your Passion through Content
Consider writing articles or creating posts about fundraising strategies, non-profit success stories, or your experiences in the field. Sharing this content can help establish your expertise and draw attention to yourself for full-time positions like that at Royal National Lifeboat Institution. It’s all about being visible and passionate!
We think you need these skills to ace Face to Face Fundraising Operations Manager in Poole
Some tips for your application 🫡
Show Your Passion for the Cause:In the world of fundraising, we want to see your genuine enthusiasm for the mission that Royal National Lifeboat Institution supports. Be sure to weave in your personal connection to the cause in your cover letter. This isn't just a job for us; it's about making a difference, so let your passion shine through!
Highlight Relevant Experience:In your CV, focus on any past experience related to fundraising, community engagement, or donor relations. If you've organised events or developed marketing materials for a charity, make sure we see it front and centre. Quantify your achievements where possible—donor retention rates or funds raised can make a huge impact!
Use Engaging Language:When crafting your application, use engaging language that reflects the tone and values of Royal National Lifeboat Institution. We're looking for enthusiasm and creativity in how you present your experience. This is especially key in fundraising, where storytelling can connect potential donors with our mission.
Tailor Your Application:One size does not fit all! Make sure to tailor your CV and cover letter specifically for the Face to Face Fundraising Operations Manager role at Royal National Lifeboat Institution. Research us to understand our specific initiatives and align your skills with our goals. A personalised approach shows that you’re genuinely interested and willing to put in the effort—qualities we absolutely love!
How to prepare for a job interview at Royal National Lifeboat Institution
✨Display Your Passion for the Cause
Let’s face it, fundraising is all about passion! Show up to your interview with genuine enthusiasm for the mission of Royal National Lifeboat Institution. Share specific experiences that demonstrate your commitment to similar causes, and don't shy away from discussing why this role and this organisation matter to you.
✨Know Your Fundraising Strategies
Brush up on different fundraising strategies and tools that are common in the industry, such as grant writing, event planning, or online campaigns. Be prepared to discuss which methods you've used successfully before and how they could translate to your work at Royal National Lifeboat Institution.
✨Be Ready for Scenarios and Challenges
Expect scenario-based questions where you’ll have to talk about how you’d tackle potential challenges in fundraising. Whether it’s overcoming donor objections or streamlining donor processes, think about examples from your past that showcase your problem-solving skills.
✨Emphasise Collaboration and Network Building
Fundraising is rarely a solo effort; collaborative skills are key! Talk about how you've worked with different teams to achieve fundraising goals, and mention any networks you have that could be beneficial for Royal National Lifeboat Institution. This shows you're not only a lone wolf but a team player with valuable connections.
