Regional Business Support Administrator - Temp up to 18 months in Poole

Overview

Following a recent restructuring of regional support services to offer greater alignment with regionalisation and provide a single point of support for staff and volunteers, we\’re looking for a Regional Business Support Administrator to join our Business Support Team (South East). The Business Support Team supports the RNLI through front‑line support services and guidance to volunteers and staff in the SE Region.

You’ll be a positive \’people person\’ able to work to reactive and planned workloads and pressures in a fast‑paced environment. You will have strong customer service and communication skills, able to build rapport with volunteers and staff.

Our purpose is simple: to save lives at sea. 24 hours a day, every day, RNLI lifesavers are ready to launch to the rescue.

Responsibilities

• Act as a regional point of contact for volunteers and staff for planned and reactive support and guidance ensuring continuity of service.
• Resolve requests from Regional Teams using initiative to resolve issues and support requirements, ensuring an appropriate level of customer service.
• Accurately and efficiently process tasks and maintain records utilising various in‑house systems.
• Liaise with suppliers and stakeholders to create stock, non‑stock orders and process payments in line with Standing Financial Instructions while demonstrating commercial awareness.
• Organise travel, accommodation and expenses requirements for volunteers adopting a proactive approach to minimise costs while adhering to budgetary guidelines.
• Processing of relief payments in line with defined procedures and coordinate relief cover as required to maintain service.
• Provide support in the planning and coordination of meetings and events including note taking.

Qualifications

• GCSE/Junior Certificate level or relevant experience.
• IT skills including Microsoft Office, customer service training or experience.
• Experience of working with volunteers is a benefit.

Benefits

• Salary £24,242 – £28,520 (dependent on experience)
• Flexible working
• 26 days\’ annual leave plus bank holidays
• Outstanding pension scheme
• Life assurance
• Health and dental cashplan