This is an exciting opportunity to make a real difference. You will be coming into this new role at an interesting time as we shape the organisation to take on the challenges of the future with the delivery of our 5-Year Plan (2026 to 2030) in support of our overall RNLI strategy 2040. As FM&M Product Owner you will be responsible for the strategic ownership, adoption, optimisation and continuous improvement of the RNLI's CRM platform and associated tools and capabilities. Working closely with business stakeholders, suppliers, technology teams and data teams, you will take ownership, define and maintain the CRM backlog, roadmap, prioritise demand, champion user needs and ensure that CRM capabilities support organisational objectives. You will lead and develop a team of CRM Specialists, creating a high-performing, resilient and continuously improving function whilst ensuring key knowledge and capabilities are sustained for the future Acting as the primary business and technical owner of the CRM product you will balance strategic outcomes, business priorities, user experience, platform capability, operational stability and value delivery, while providing leadership across CRM-related initiatives, ensuring that investments in CRM technology deliver measurable benefits to the organisation.
- Demonstrable product ownership experience
- Experience managing enterprise CRM platforms.
- Experience building and maintaining product roadmaps.
- Experience defining and prioritising backlogs and requirements.
- Proven experience working with third-party suppliers and delivery partners.
- Has supported organisational change and technology adoption.
- Experience in managing internal and external suppliers or vendors
- Knowledge of Fundraising and Marketing
- Excellent communications, team building and negotiation skills.
- Degree-level qualification or equivalent professional experience.
In line with our values and our commitment to supporting the development and progression of our people, this opportunity is currently only available to RNLI staff and volunteers. If we are unable to make an appointment through this process, we will consider opening the role to external applicants. The RNLI is a charity with the purpose to save lives at sea with a vision to save every one. We provide a 24-hour lifeboat search and rescue service, lifeguards, fundraising, and drowning prevention. Our frontline lifesavers and fundraisers need a dedicated, professional and talented team behind them, and that is where you come in. This is your chance to join that team and help save lives every day., Our staff and volunteers have been saving lives at sea without prejudice for 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world-class lifesaving service. We are an inclusive organisation and welcome applications from everyone. In addition to having the skills needed for the role, we also look for applicants who share our commitment to living our RNLI values (trustworthy, courageous, selfless, and dependable), and helping us work towards Our Vision: To save Every One.
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FM&M Product Owner in Poole employer: Royal National Lifeboat Ins titution (RNLI)
The Royal National Lifeboat Institution (RNLI) is an exceptional employer, offering a dynamic work environment in Poole where you can make a real difference in saving lives. With a strong focus on employee development, generous leave, and pension benefits, the RNLI fosters a supportive culture that values teamwork and innovation, making it an ideal place for those passionate about emergency services and community safety.
Contact Details:
Royal National Lifeboat Ins titution (RNLI) Recruitment Team
