At a Glance
- Tasks: Lead customer assurance and compliance activities to support business growth and manage risk.
- Company: Join a progressive organisation with a positive culture and strong values.
- Benefits: Enjoy 27 days holiday, a great pension scheme, and employee discounts.
- Other info: This role offers excellent career development opportunities in a dynamic environment.
- Why this job: Make a real impact by ensuring compliance and driving continuous improvement.
- Qualifications: Experience in managing compliance frameworks and influencing stakeholders is essential.
The predicted salary is between 39000 - 39000 € per year.
Based onsite in Gateshead 5 days per week, this is a permanent position with contractual hours of 35 hours per week.
Are you an experienced compliance professional who knows how to protect income, manage risk and support business growth? This is a senior role with real impact. You will own and lead all customer assurance and compliance activity, making sure we meet current and future certification, audit and risk requirements across commercial and non‑commercial work. Your work will help us win and retain significant contracts, reduce risk and strengthen our competitive position.
You will lead ISO and security accreditations, manage customer audits and questionnaires, maintain the risk register and drive continuous improvement across operations. You’ll also set policies and processes, oversee disaster recovery planning, ensure teams are trained and security‑cleared, and manage the Assurance team budget.
We’re looking for someone with strong experience of managing compliance frameworks and certifications in a complex environment, who can influence senior stakeholders and work confidently with external auditors and customers. You’ll be organised, solutions‑focused and comfortable leading change, with the ability to explain compliance clearly and practically to people at all levels.
If you enjoy leading assurance activity that really matters and want a role where your expertise directly supports growth and resilience, we’d love to hear from you.
What We Offer
RNIB prides itself on being a great place to work with a positive, progressive culture. We offer a wide range of benefits including 27 days of holiday per year (plus bank holidays) which rises with service, enhanced family friendly benefits, a contributory pension scheme with an employer contribution of up to 11% and a rewards platform with employee discounts across over 800 retailers.
How to Apply
If you'd like to apply for this opportunity, please apply online, uploading your CV and supporting statement, telling us how you meet the essential criteria in the person specification.
Customer Assurance Manager in Gateshead employer: Royal National Institute of Blind People
At RNIB, we are committed to fostering a positive and progressive work culture that empowers our employees to thrive. As a Customer Assurance Manager based in Gateshead, you will benefit from a competitive salary, generous holiday allowance, and a robust pension scheme, all while playing a crucial role in driving compliance and supporting business growth. Our focus on employee development and well-being, combined with unique perks like discounts across 800 retailers, makes RNIB an exceptional employer for those seeking meaningful and rewarding careers.
Contact Detail:
Royal National Institute of Blind People Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assurance Manager in Gateshead
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at the company you're eyeing. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company’s values and recent projects. We want you to show that you’re not just a fit for the role, but also for the company culture!
✨Tip Number 3
Practice common interview questions with a mate or in front of the mirror. The more comfortable you are with your answers, the more confident you'll feel during the actual interview.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and shows that you’re genuinely interested in the position.
We think you need these skills to ace Customer Assurance Manager in Gateshead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Assurance Manager role. Highlight your experience in compliance frameworks and certifications, as well as any relevant achievements that demonstrate your ability to manage risk and support business growth.
Craft a Compelling Supporting Statement:Your supporting statement is your chance to shine! Clearly explain how you meet the essential criteria outlined in the job description. Use specific examples from your past experiences to show how you've successfully led assurance activities and influenced stakeholders.
Be Clear and Concise:When writing your application, keep it clear and concise. Avoid jargon and make sure your points are easy to understand. Remember, we want to see your personality and passion for the role, so let that shine through!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our company culture there.
How to prepare for a job interview at Royal National Institute of Blind People
✨Know Your Compliance Stuff
Make sure you brush up on the latest compliance frameworks and certifications relevant to the role. Be ready to discuss how you've managed these in previous positions, as this will show your expertise and confidence in handling compliance matters.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams through change or improved processes in a complex environment. Highlight your ability to influence senior stakeholders and work with external auditors, as this is crucial for the Customer Assurance Manager role.
✨Be Solutions-Focused
Think about challenges you've faced in compliance and how you overcame them. During the interview, share specific instances where your solutions made a significant impact, demonstrating your proactive approach to risk management.
✨Communicate Clearly
Practice explaining compliance concepts in simple terms, as you'll need to convey these ideas to people at all levels. Being able to break down complex information will show that you're not just knowledgeable but also approachable and effective in your communication.
