Job summary
We are the RNIB and were here for everyone affected by sight loss. Working for us means working for one of the UKs biggest charities, supporting almost two million people living with sight loss in the UK.
RNIB is leading the creation of a world where there are no barriers for people with sight loss. One of our key priorities is to ask people to see sight loss differently, reversing inaccurate perceptions and changing public behaviours so everyone expects equal participation from people with sight loss and the creation of a fully accessible society.
RNIB is pleased to announce this exciting opportunity to join our Eye Care Support Service in Dorset. This is a rewarding role providing the right individual the opportunity to make a difference every day working with people affected by sight loss.
You will provide critical emotional support, information and guidance face to face within a hospital setting, remotely via digital platforms and in community locations, as required. Each day you will support people affected by sight loss to identify their needs, access information and make informed choices which enable and empower them to maintain their independence.
Admin tasks are a large part of this role, you will create and input accurate patient records into a variety of databases and use Microsoft 365 each day.
Main duties of the job
You will have proven experience of delivering information and advice services working directly with the people you are supporting as well as maintaining professional relationships. Key to this role will be your excellent communication and relationship building skills with patients, clinicians and a wide range of cross sector partners.
You will have the ability to work in different hospital locations as required.
You should be confident to work on your own initiative, have excellent organisational skills and be a confident user of IT systems. Impeccable record keeping skills are also key to this role.
As an RNIB ECLO, you will also complete the RNIB & City University Eye Clinic Support Studies qualification: essential for the role, access to Clinical Supervision, peer support and the opportunity to support RNIBs priority of no diagnosis without support.
RNIB prides itself on being a great place to work with a positive, progressive culture. We offer a wide range of benefits including 27 days of holiday per year plus bank holidays which rises with service, enhanced family friendly benefits, a contributory pension scheme with an employer contribution of up to 11 percent and a rewards platform with employee discounts across over 800 retailers.
Details
Date posted: 01 October 2026
Pay scheme: Other
Salary: £32,465 a year
Contract: Permanent
Working pattern: Full-time
Reference number: B0526-26-0023
Job locations: Mountainhall Treatment Centre, Bankend Road, DUMFRIES, DG1 4AP, United Kingdom
Job description
Job responsibilities
Please see the attached formatted job description and person specification for the tasks of the role.
Person Specification
Qualifications
Essential
- Please see the attached formatted job description and person specification for the tasks of the role.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name: RNIB
Address: Mountainhall Treatment Centre, Bankend Road, DUMFRIES, DG1 4AP, United Kingdom
Employer's website: https://www.rnib.org.uk/
Employer contact details
For questions about the job, contact: HR Shared Service, HRSharedService@rnib.org.uk
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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Eye Care Liaison Officer (Eclo) - Dumfries And Galloway employer: Royal National Institute of Blind People
RNIB is an exceptional employer, offering a positive and progressive work culture that prioritises employee well-being and development. With a competitive salary of £32,465 per year, generous holiday allowances, and a robust pension scheme, employees are supported in their professional growth while making a meaningful impact on the lives of blind and partially sighted individuals in Wales. The hybrid working model allows for flexibility, fostering a collaborative environment where team members can thrive both in the Cardiff office and from home.
Contact Details:
Royal National Institute of Blind People Recruitment Team
