At a Glance
- Tasks: Manage community services for people with hearing loss, ensuring high-quality delivery and support.
- Company: Join RNID, a leading charity dedicated to supporting the deaf and hard of hearing community.
- Benefits: Enjoy remote work, flexible hours, 28 days leave, and a supportive work environment.
- Other info: Fully remote role with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while working in a dynamic and inclusive team.
- Qualifications: Experience in service delivery and team management, with a focus on detail and performance.
The predicted salary is between 31366 - 31366 £ per year.
Location: Remote working, UK.
Salary: £31,366 per annum
Hours: 35 hrs per week
Contract type: 12 Months Maternity Leave
Application deadline: Monday 1st June
Interview Dates: Monday 8th June
Who we are
We are RNID: the national charity supporting the 18 million people in the UK who are deaf, have hearing loss or tinnitus. Together, we will end the discrimination faced by our communities, help people hear better now and fund world‑class research to restore hearing and silence tinnitus. We work with our communities and partners across industry, government, charity, education and more to change life for the better.
Join our team
We are a remote working organisation, with colleagues based across the UK in locations from Cornwall to the Shetland Isles and everywhere in between. We come together in person two or three times a year for our Staff Summits, inspirational events for sharing skills and ideas, hearing from external speakers and spending quality time with colleagues. Working in this way, we bring together the best of digital and in‑person working in a modern, progressive organisation. We know our colleagues have responsibilities and interests outside work and we want to support that, which is why we offer a sector‑leading flexible working policy to all our staff from day one.
This role is important to us and this is where you come in…. You will be joining us at an exciting time as we continue to grow our reach to support people who are deaf, have hearing loss or tinnitus through our RNID Near You community services. These services are delivered in accessible local community settings through a local coordinator and volunteers to offer:
- practical hearing aid support
- information on hearing loss and tinnitus
- hearing checks
You will have responsibility for the successful management and delivery of these services across your area. You will:
- Manage your service hubs to ensure high quality, standardised delivery of RNID Near You – meeting performance and KPI targets delivery within budget with an eye to continuous improvement.
- Support your team through positive and encouraging line management to deliver RNID Near You to the highest standards.
- Work with the Community Services Development Team to record and collate KPI information ensuring that your services are delivering to target and act quickly to ensure plans are in place to remedy poor performance.
- Liaise with key partners and stakeholders to deliver mutual satisfaction of performance and ensure long term funding of our services.
You will have a strong background in service delivery to target and to a high standard. You will have experience of supporting staff or volunteers to deliver service activity. You will have an eye for detail and record keeping (monitoring and evaluation) and deliver your work to deadline for your team. You will have experience of preparing and managing budgets with knowledge of routine finance and budget processes. You can work remotely and use technology to not be limited by geography. You will be deaf aware and fully committed to the RNID EDI principles in every aspect of your work.
What we can offer you
- Digital First, fully remote working with in person all‑staff conferences throughout each year
- Fully remote working with no core hours
- £26 remote working allowance every month
- 28 days annual leave plus all bank holidays
- Plus 2 wellbeing days for extra flexibility
- Sickness benefit entitlement from day 1
- Pension scheme with 4% employer contribution
- Life Assurance – 2 x salary
- Employee Assistance Programme and wellbeing app that provides counselling sessions
- Additional benefits for maternity, paternity and adoption
- Access to an event ticketing platform
Our commitment to diversity
We are committed to supporting our staff including making reasonable adjustments. If you require support to apply for or fulfil the requirements of this role, please inform us so we can discuss the options with you.
Disability Confident
Disability Confident is a government scheme designed to encourage employers to recruit and retain disabled people and those with health conditions. It has replaced the previous Two Ticks Positive About Disabled People scheme that you may have heard of. RNID is proud to be a member of Disability Confident and as a Disability Confident Leader we recognise the value disabled people bring to RNID. We offer interviews to any candidate that tells us they have a disability and meets the minimum criteria for the role.
Service Manager Scotland (Maternity Cover) employer: Royal National Institute for the Deaf
At RNID, we pride ourselves on being a supportive and inclusive employer, dedicated to making a meaningful impact in the lives of those with hearing loss. Our remote working culture allows for flexibility and work-life balance, complemented by sector-leading benefits such as generous annual leave, wellbeing days, and a strong commitment to employee development. Join us in our mission to empower communities while enjoying a collaborative environment that values diversity and innovation.
Contact Details:
Royal National Institute for the Deaf Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager Scotland (Maternity Cover)
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those connected to RNID or community services. A friendly chat can lead to insider info about job openings and even recommendations.
✨Tip Number 2
Prepare for the interview by researching RNID's values and recent projects. Show us you’re not just another candidate; demonstrate your passion for supporting the deaf and hard of hearing communities.
✨Tip Number 3
Practice common interview questions with a mate. Get comfortable talking about your experience in service delivery and how you’ve managed teams or budgets before. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team at RNID.
We think you need these skills to ace Service Manager Scotland (Maternity Cover)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role of Service Manager. Use keywords from the job description to show that you understand what we're looking for.
Show Your Passion:We want to see your enthusiasm for supporting people with hearing loss or tinnitus. Share any relevant experiences or motivations that drive you to work in this field, as it really helps us connect with your application.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key skills and experiences shine through without unnecessary fluff.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Royal National Institute for the Deaf
✨Know Your Stuff
Familiarise yourself with RNID's mission and values. Understand the specific services they provide, especially around hearing loss and tinnitus. This will show your genuine interest and help you connect your experience to their goals.
✨Showcase Your Management Skills
Prepare examples of how you've successfully managed teams or projects in the past. Highlight your ability to support staff and volunteers, ensuring high-quality service delivery. Be ready to discuss how you handle performance targets and budgets.
✨Be Ready for Scenario Questions
Think about potential challenges you might face in this role, such as managing service hubs or liaising with stakeholders. Prepare to discuss how you'd approach these situations, demonstrating your problem-solving skills and adaptability.
✨Emphasise Your Commitment to Diversity
Since RNID values diversity and inclusion, be prepared to talk about your understanding of EDI principles. Share any relevant experiences that showcase your commitment to creating an inclusive environment, especially for those with disabilities.
