At a Glance
- Tasks: Manage community services for those with hearing loss, ensuring high-quality delivery and support.
- Company: Join RNID, a leading charity dedicated to supporting the deaf and hard of hearing community.
- Benefits: Remote work, flexible hours, 28 days leave, and a monthly remote working allowance.
- Other info: Fully remote role with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while working in a supportive and inclusive environment.
- Qualifications: Experience in service delivery, team management, and budget handling required.
The predicted salary is between 31366 - 31366 £ per year.
Location: Remote working, UK.
Salary: £31,366 per annum
Hours: 35 hrs per week
Contract type: 12 Months Maternity Leave
Application deadline: Monday 1st June
Interview Dates: Monday 8th June
Who we are
We are RNID: the national charity supporting the 18 million people in the UK who are deaf, have hearing loss or tinnitus. Together, we will end the discrimination faced by our communities, help people hear better now and fund world-class research to restore hearing and silence tinnitus. We work with our communities and partners across industry, government, charity, education and more to change life for the better.
This role is important to us and this is where you come in…. You will be joining us at an exciting time as we continue to grow our reach to support people who are deaf, have hearing loss or tinnitus through our RNID Near You community services. These services are delivered in accessible local community settings through a local coordinator and volunteers to offer:
- practical hearing aid support
- information on hearing loss and tinnitus
- hearing checks
You will have responsibility for the successful management and delivery of these services across your area.
You will:
- Manage your service hubs to ensure high quality, standardised delivery of RNID Near You – meeting performance and KPI targets delivery within budget with an eye to continuous improvement.
- Support your team through positive and encouraging line management to deliver RNID Near You to the highest standards.
- Work with the Community Services Development Team to record and collate KPI information ensuring that your services are delivering to target and act quickly to ensure plans are in place to remedy poor performance.
- Liaise with key partners and stakeholders to deliver mutual satisfaction of performance and ensure long term funding of our services.
You will have a strong background in service delivery to target and to a high standard. You will have experience of supporting staff or volunteers to deliver service activity. You will have an eye for detail and record keeping (monitoring and evaluation) and deliver your work to deadline for your team. You will have experience of preparing and managing budgets with knowledge of routine finance and budget processes. You can work remotely and use technology to not be limited by geography. You will be deaf aware and fully committed to the RNID EDI principles in every aspect of your work.
What we can offer you:
- Digital First, fully remote working with in person all-staff conferences throughout each year
- Fully remote working with no core hours
- £26 remote working allowance every month
- 28 days annual leave plus all bank holidays
- Plus 2 wellbeing days for extra flexibility
- Sickness benefit entitlement from day 1
- Pension scheme with 4% employer contribution
- Life Assurance – 2 x salary
- Employee Assistance Programme and wellbeing app that provides counselling sessions
- Additional benefits for maternity, paternity and adoption
- Access to an event ticketing platform
Our commitment to diversity
We are committed to supporting our staff including making reasonable adjustments. If you require support to apply for or fulfil the requirements of this role, please inform us so we can discuss the options with you.
Disability Confident
Disability Confident is a government scheme designed to encourage employers to recruit and retain disabled people and those with health conditions. RNID is proud to be a member of Disability Confident and as a Disability Confident Leader we recognise the value disabled people bring to RNID. We offer interviews to any candidate that tells us they have a disability and meets the minimum criteria for the role.
Service Manager Scotland (Maternity Cover) employer: Royal National Institute for the Deaf
At RNID, we pride ourselves on being a progressive and inclusive employer, offering a fully remote working environment that prioritises flexibility and work-life balance. Our commitment to employee wellbeing is reflected in our generous leave policies, comprehensive support programmes, and opportunities for professional growth within a passionate team dedicated to making a difference in the lives of those with hearing loss. Join us in a role where your contributions will directly impact communities across the UK, all while enjoying the benefits of a supportive and dynamic work culture.
Contact Details:
Royal National Institute for the Deaf Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager Scotland (Maternity Cover)
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those connected to RNID or community services. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by researching RNID's values and recent projects. Show us how your experience aligns with our mission to support those with hearing loss. We love candidates who are passionate about what we do!
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want to see your personality shine through! Mock interviews with friends can help you feel more confident.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows us you're genuinely interested in the role and appreciate the opportunity.
We think you need these skills to ace Service Manager Scotland (Maternity Cover)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Service Manager role. Highlight your experience in service delivery and how it aligns with our mission at RNID. We want to see how you can contribute to our community services!
Showcase Your Management Skills:Since this role involves managing service hubs and supporting a team, be sure to include examples of your leadership experience. We love to see how you've motivated others and achieved targets in previous roles.
Be Detail-Oriented:Pay attention to the details in your application. We’re looking for someone who has an eye for detail, especially when it comes to record keeping and monitoring performance. Make sure your application is clear and free from errors!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our values there!
How to prepare for a job interview at Royal National Institute for the Deaf
✨Know Your Stuff
Make sure you understand RNID's mission and values. Familiarise yourself with their community services and how they support people with hearing loss. This will show your genuine interest in the role and help you connect your experience to their needs.
✨Showcase Your Management Skills
Prepare examples of how you've successfully managed teams or projects in the past. Highlight your ability to meet performance targets and manage budgets, as these are key aspects of the Service Manager role.
✨Be Ready for Scenario Questions
Think about potential challenges you might face in this role and how you would handle them. For instance, be prepared to discuss how you would improve service delivery if KPIs were not being met. This shows your proactive approach and problem-solving skills.
✨Emphasise Your Commitment to Inclusivity
Since RNID is focused on supporting diverse communities, share your experiences related to inclusivity and accessibility. Discuss how you can contribute to creating a welcoming environment for all, especially for those who are deaf or have hearing loss.
