About Us
Royal Museums Greenwich is a collection of diverse historical sites. The sites are the National Maritime Museum, Cutty Sark, the Royal Observatory, and the Queen’s House. Each of these sites has a unique identity and a common purpose to serve our communities, through sharing our collections and expertise. We form a campus within the Maritime Greenwich World Heritage Site, with supporting operations at the Prince Philip Maritime Collections Centre in Kidbrooke, the Brass Foundry in Woolwich and administrative offices in Greenwich. We are a place to explore the sea, space, art and history, and our strategy ‘Charting Our Course’ puts our people at the core of its success.
The role
Working in the Commerce and Visitor Experience team and reporting to the Senior Manager, Travel Trade, the Travel Trade and Sales Executive will work to develop and grow Travel Trade revenue through efficient administration, timely financing, operational support and focused account management.
Key responsibilities include monitoring the team inbox, ensuring invoicing is carried out promptly, managing contract and pricing administration, and updating and maintaining clients records on the company’s booking system. The role holder will manage third party bookings through trade portals and internal systems, ensure group bookings are accurate, and ensure the ticketing system and sales reports are updated accordingly. They will update and maintain clients records on the company’s booking system, and run monthly bench‑marking reports, to ensure our offer is competitive on the relevant markets. The role holder will promote the company’s products during face‑to‑face meetings, familiarisation visits, exhibitions, and networking events, build and nurture positive relationships with our existing clients, key partners and tourism organisations, and account manage a portfolio of existing trade to increase the volume of business generated for RMG. They will manage group enquiries; build packages and follow up on leads, and deliver product training to prospective clients.
The successful candidate will have experience in working within the tourism and travel industry, strong administration experience, and proven sales experience with a genuine passion for working with customers and up‑selling. They will have persuasive and confident communication skills, strong systems knowledge and excellent IT skills, strong organisational skills, attention to detail, interpersonal skills with the ability to form positive relationships with a wide variety of people, and the ability to work on their own initiative and to work under pressure. Experience in using a reservation / ticketing system and of account management of a large number of clients is desirable.
This is a full time, fixed term role for 2 years in Band 6, Management and Competent Specialists. Core hours of work will be 36 per week, Monday to Friday, between 9am‑5pm, with an additional hour to be worked as agreed upon with management. Due to the nature of the work flexibility is required in meeting the demands of the role.
Salary
£31,400 per annum
Please be aware that we are unable to sponsor visas.
Please also note that due to our commitment to internal opportunities for current staff, internal candidates who meet the essential criteria will be considered first for this role.
Interviews are pencilled in Tuesday 8th December and Wednesday 9th December.
EDI
Equality, diversity and inclusion (EDI) are integral to our work at Royal Museums Greenwich, as we are a museum for everyone. We want to foster a spirit of inclusion, collaborative working, innovation, and valuing people as individuals whose lives have been shaped by different experiences. Therefore, we welcome applications from everyone.
We actively work with the Disability Confident scheme and ask that you let us know if there are any reasonable adjustments you need or things you would like us to know during the interview process, which may include being provided the interview questions in advance, requiring a step free interview space, that you are eye‑contact avoidant, or having the interview questions in a written format or additional time in timed tests, interviews or other assessment activities.
Travel Trade and Sales Executive employer: Royal Museums Greenwich
As a historic cultural institution, the National Maritime Museum offers an exceptional work environment that fosters creativity and collaboration. Employees benefit from generous leave, flexible working options, and opportunities for professional growth within a passionate team dedicated to delivering an inspiring visitor experience. Joining us means being part of a vibrant community that values heritage and innovation in equal measure.
