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- Tasks: Manage the Membership database and enhance member experiences through data insights.
- Company: Join Royal Museums Greenwich, a hub of history and culture.
- Benefits: Generous pension, flexible working, discounts, and free museum entry.
- Why this job: Make a real impact in a vibrant cultural environment while growing your skills.
- Qualifications: Experience in membership administration and strong CRM skills required.
- Other info: Diverse and inclusive workplace that values collaboration and innovation.
The predicted salary is between 36900 - 36900 £ per year.
Working in the Commerce and Visitor Experience team and reporting to the Senior Membership Manager, the Senior Membership Officer, Data and Insights will contribute to the continued growth and success of the Membership scheme at Royal Museums Greenwich. Royal Museums Greenwich is a collection of diverse historical sites – the National Maritime Museum, Cutty Sark, the Royal Observatory and the Queen's House – each with a unique identity and a common purpose to serve our communities through sharing our collections and expertise. We are a place to explore the sea, space, art and history, and our strategy 'Charting Our Course' puts people at the core of its success.
Responsibilities
- Oversee and develop the Membership database and CRM.
- Support the delivery of a robust recruitment and retention programme through data insights, segmentation and customer service.
- Provide excellent administration and customer service to all Members and prospective Members.
- Train and engage teams across the Museum with the Membership offer, ensuring organisational buy-in and collaborative working.
Qualifications
- Experience working for a Membership organisation in an administrative role within a museum, heritage or charity.
- Strong experience of using a CRM or similar database.
- Excellent working knowledge of Direct Debits and data entry skills with a keen eye for detail.
- Confident and proficient user of Microsoft Excel for data analysis and manipulation.
- Organised, hardworking and able to prioritise workloads and manage competing demands.
- Motivated, proactive team player with a friendly, supportive, adaptable and approachable communication and listening style.
Benefits
- A generous pension scheme and life cover after 1 year of service.
- 22 days annual leave (rising to 25 after 1 year) plus bank holidays.
- 40% discount in cafés, 30% in shops.
- Interest-free loans for travel, bike, gym and learning.
- Free entry to exhibitions at partner museums and galleries.
- Flexible and hybrid working options.
- A culture that celebrates individuality, collaboration and innovation.
Diversity and inclusion are integral to our work at Royal Museums Greenwich. We want to foster a spirit of inclusion, collaborative working, innovation and valuing people as individuals whose lives have been shaped by different experiences. Therefore, we welcome applications from everyone. We actively work with the Disability Confident scheme and ask that you let us know if there are any reasonable adjustments you need during the interview process, such as interview questions in advance, a step-free interview space, written format, or additional time for timed tests or other assessment activities.
Position Details
- Full-time, permanent role in Band 5 – Management and Proficient Specialists.
- Core hours: 36 per week, working 5 days between 9am and 5pm, with some flexibility required.
- Primarily onsite, office-based role.
- Salary: £36,900 per annum.
Membership Officer, Data and Insights in London employer: ROYAL MUSEUMS GREENWICH
Contact Detail:
ROYAL MUSEUMS GREENWICH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Officer, Data and Insights in London
✨Tip Number 1
Network like a pro! Reach out to people in the museum and heritage sector, especially those who work at Royal Museums Greenwich. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Show off your skills! Prepare a mini presentation or a portfolio that highlights your experience with CRM systems and data analysis. This will help you stand out during interviews and show how you can contribute to their Membership scheme.
✨Tip Number 3
Be proactive! If you see an opportunity to volunteer or attend events at Royal Museums Greenwich, jump on it. This not only shows your enthusiasm but also gives you a chance to meet the team and learn more about their work.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the time to engage with us directly.
We think you need these skills to ace Membership Officer, Data and Insights in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Membership Officer role. Highlight your experience with CRM systems and data analysis, as these are key to the position. We want to see how your skills align with our mission at Royal Museums Greenwich!
Show Your Passion: Let your enthusiasm for museums and heritage shine through in your application. Share any relevant experiences that demonstrate your commitment to community engagement and customer service. We love candidates who are genuinely excited about what we do!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use bullet points where appropriate to make your skills and experiences stand out. We appreciate clarity and organisation, just like we aim to provide in our membership services!
Apply Through Our Website: Don’t forget to submit your application through our official website! This ensures that your application goes directly to us and is reviewed promptly. We can’t wait to see what you bring to the table!
How to prepare for a job interview at ROYAL MUSEUMS GREENWICH
✨Know Your Data
Make sure you brush up on your data management skills, especially with CRM systems. Be ready to discuss your experience with databases and how you've used data insights to drive membership growth in previous roles.
✨Show Your Customer Service Skills
Since the role involves providing excellent customer service, prepare examples of how you've successfully engaged with members or customers in the past. Highlight your friendly and approachable communication style.
✨Understand the Organisation
Familiarise yourself with Royal Museums Greenwich and its mission. Knowing about their diverse historical sites and how they serve the community will show your genuine interest and help you align your answers with their values.
✨Prepare for Team Collaboration Questions
As a Membership Officer, you'll need to work closely with various teams. Think of examples where you've collaborated effectively in a team setting, showcasing your adaptability and proactive approach to problem-solving.