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- Tasks: Manage membership data and insights to enhance member experience and retention.
- Company: Join Royal Museums Greenwich, a hub of history and culture.
- Benefits: Enjoy a competitive salary, generous leave, and flexible working options.
- Why this job: Make a real impact in a vibrant cultural environment while developing your skills.
- Qualifications: Experience in membership administration and strong CRM/database skills required.
- Other info: Be part of a diverse team that values collaboration and innovation.
The predicted salary is between 36900 - 36900 £ per year.
Royal Museums Greenwich is a collection of diverse historical sites. The sites are the National Maritime Museum, Cutty Sark, the Royal Observatory, and the Queen’s House. Each of these sites has a unique identity and a common purpose to serve our communities, through sharing our collections and expertise. We are a place to explore the sea, space, art and history, and our strategy ‘Charting Our Course’ puts people at the core of its success.
The role involves working in the Commerce and Visitor Experience team and reporting to the Senior Membership Manager. The Senior Membership Officer, Data and Insights will contribute to the continued growth and success of the Membership scheme at Royal Museums Greenwich.
Key responsibilities include:
- Oversight and development of the Membership database and CRM.
- Supporting the delivery of a robust recruitment and retention programme through data insights and segmentation.
- Providing excellent administration and customer service to all Members and prospective Members.
- Training and engaging teams across the Museum with the Membership offer, ensuring organisational buy-in and collaborative working.
The successful candidate will need to have:
- Experience of working for a Membership organisation in an administrative role within a museum/heritage/charity environment.
- Strong experience of using a CRM or similar database.
- Excellent working knowledge of Direct Debits.
- Excellent data entry skills with a keen eye for detail.
- Confidence and proficiency in using Microsoft Excel for data analysis and manipulation.
- Organisational skills and the ability to prioritise workloads and manage competing demands.
- A motivated and proactive team player.
- A friendly, supportive, adaptable, and approachable communication and listening style.
This is a full-time, permanent role in Band 5 - Management and Proficient Specialists. Core hours of work will be 36 per week, working 5 days between the hours of 9am-5pm, although due to the nature of the work, some flexibility may be required. This is primarily an onsite, office-based role. Salary is £36,900 per annum.
We encourage you to read the attached job description/person specification before applying for this role. The application deadline is Sunday 12th April at 23:59. Interviews are pencilled in for w/c Monday 20th April.
We offer:
- A generous pension scheme and life cover after 1 year of service.
- 22 days annual leave (rising to 25 after 1 year) plus bank holidays.
- Interest-free loans (travel, bike, gym, learning).
- Free entry to exhibitions at partner museums and galleries.
- Flexible and hybrid working options.
- A culture that celebrates individuality, collaboration, and innovation.
EDI: Diversity and inclusion are integral to our work at Royal Museums Greenwich, as we are a museum for everyone. We want to foster a spirit of inclusion, collaborative working, innovation, and valuing people as individuals whose lives have been shaped by different experiences. Therefore, we welcome applications from everyone. We actively work with the Disability Confident scheme and ask that you let us know if there are any reasonable adjustments you need or things you would like us to know during the interview process.
Senior Membership Officer, Data and Insights in Greenwich employer: ROYAL MUSEUMS GREENWICH
Contact Detail:
ROYAL MUSEUMS GREENWICH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Membership Officer, Data and Insights in Greenwich
✨Tip Number 1
Get to know the Royal Museums Greenwich vibe! Research their mission and values, and think about how your experience aligns with their goals. This will help you connect during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn, and ask them about their experiences. This can give you insider info and might even lead to a referral, which can really boost your chances of landing that role.
✨Tip Number 3
Prepare for those tricky interview questions! Think about examples from your past work that showcase your skills in data management and customer service. Practising your responses will help you feel more confident when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Royal Museums Greenwich family!
We think you need these skills to ace Senior Membership Officer, Data and Insights in Greenwich
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you start your application, take a good look at the job description. It’s packed with info about what we’re looking for, so make sure you understand the key responsibilities and requirements. This will help you tailor your application to show us why you’re the perfect fit!
Show Off Your Experience: When writing your application, highlight your relevant experience, especially in membership organisations or similar environments. We want to see how your background aligns with our needs, so don’t hold back on sharing those achievements that demonstrate your skills in data management and customer service.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon unless it’s relevant. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure it gets to us directly. Plus, you’ll find all the details you need about the role and our organisation there. Don’t miss out on this opportunity!
How to prepare for a job interview at ROYAL MUSEUMS GREENWICH
✨Know Your Data
Since the role involves overseeing a Membership database and CRM, make sure you brush up on your data management skills. Familiarise yourself with common CRM systems and be ready to discuss how you've used data insights in previous roles to drive membership growth or improve customer service.
✨Showcase Your Customer Service Skills
This position requires excellent administration and customer service. Prepare examples of how you've provided outstanding support to members or clients in the past. Think about specific situations where your friendly and adaptable communication style made a difference.
✨Demonstrate Team Collaboration
The role emphasises working collaboratively across teams. Be prepared to share experiences where you've successfully engaged with colleagues to promote a shared goal. Highlight any training or mentoring you've done to help others understand membership offers.
✨Prepare for Flexibility
With the nature of the work requiring some flexibility, think about how you've managed competing demands in previous roles. Be ready to discuss your organisational skills and how you prioritise tasks effectively while maintaining attention to detail.