General Manager, National Maritime Museum in Greenwich

Royal Museums Greenwich is a collection of diverse historical sites: the National Maritime Museum, Cutty Sark, the Royal Observatory, and the Queen’s House. Each site has a unique identity and a common purpose to serve our communities, sharing our collections and expertise. We provide a place to explore the sea, space, art and history, and our strategy ‘Charting Our Course’ puts people at the core of its success.

The General Manager is responsible for ensuring the National Maritime Museum delivers a high‑quality, inspirational experience for all visitors. They will lead and manage the Visitor and Sales team, and oversee the operational functions of retail, admissions and visitor experience, ensuring high levels of visitor engagement and enjoyment and delivering income through commercial activities.

Key responsibilities include:

• Act as a central point of contact for all internal teams to ensure smooth operation of the museum, focusing on continual improvement and understanding how activities impact the visitor experience.
• Contribute to long‑term planning and development through participation in strategic and creative meetings.
• Maintain and initiate relationships with external stakeholders, understand the visitor profile and drive standards through effective communication and management of expectations.
• Recruit, train, and develop staff, managing performance and leading a large site and multi‑functional team in a service environment.
• Deliver sales targets, manage commercial activities, and apply strong organisational and project management skills.
• Demonstrate proactive and flexible problem‑solving skills and ability to meet demanding deadlines.

Qualifications & Experience

• Experience managing a large site and multi‑functional team in a service environment.
• Proven track record of recruiting, training, developing staff, and managing performance.
• Strong communication and influencing skills at all levels.
• Commercially oriented, results‑driven with a strong track record of achieving sales targets.
• Excellent organisational and project management skills.
• Proactive and flexible problem‑solving skills with the ability to meet demanding deadlines.

Employment Details

• Permanent full‑time, Senior Management Band 3.
• Core hours are 36 per week, Monday‑Friday 09:00‑17:00.
• Due to the nature of the role, some flexibility may be required including weekend and bank holiday work, for which time will be offered in lieu.
• Salary: £48,205 per annum.

We encourage you to read the full job description/person specification before applying for this role. Interviews are currently pencilled in for Wednesday 28 and Thursday 29 January, though this is subject to change.

We offer:

• Generous pension scheme and life cover
• 25 days annual leave (rising to 30 after 1 year) plus bank holidays
• Interest‑free loans (travel, bike, gym, learning)
• Free entry to exhibitions at partner museums and galleries
• Flexible and hybrid working options
• A culture that celebrates individuality, collaboration, and innovation

EDI

Diversity and inclusion are integral to our work at Royal Museums Greenwich, as we are a museum for everyone. We want to foster a spirit of inclusion, collaborative working, innovation, and valuing people as individuals whose lives have been shaped by different experiences. Therefore, we welcome applications from everyone. We actively work with Disability Confident scheme and ask that you let us know if there are any reasonable adjustments you need or things you would like us to know during the interview process, which may include being provided with the interview questions in advance, requiring a step‑free interview space, being eye‑contact avoidant, or having the interview questions in a written format or additional time in timed tests, interviews or other assessment activities.