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- Tasks: Lead the National Maritime Museum to create inspiring visitor experiences and manage a dynamic team.
- Company: Join Royal Museums Greenwich, a hub of history and culture with a community focus.
- Benefits: Enjoy 25 days annual leave, flexible working, and a generous pension scheme.
- Why this job: Make a real impact in a role that celebrates creativity and collaboration.
- Qualifications: Experience in managing teams and achieving sales targets in a service environment.
- Other info: Diversity and inclusion are at our core; we welcome applicants from all backgrounds.
The predicted salary is between 48205 - 48205 £ per year.
Royal Museums Greenwich is a collection of diverse historical sites: the National Maritime Museum, Cutty Sark, the Royal Observatory, and the Queen’s House. Each site has a unique identity and a common purpose to serve our communities, sharing our collections and expertise. We provide a place to explore the sea, space, art and history, and our strategy ‘Charting Our Course’ puts people at the core of its success.
The General Manager is responsible for ensuring the National Maritime Museum delivers a high‑quality, inspirational experience for all visitors. They will lead and manage the Visitor and Sales team, and oversee the operational functions of retail, admissions and visitor experience, ensuring high levels of visitor engagement and enjoyment and delivering income through commercial activities.
Key responsibilities include:
- Act as a central point of contact for all internal teams to ensure smooth operation of the museum, focusing on continual improvement and understanding how activities impact the visitor experience.
- Contribute to long‑term planning and development through participation in strategic and creative meetings.
- Maintain and initiate relationships with external stakeholders, understand the visitor profile and drive standards through effective communication and management of expectations.
- Recruit, train, and develop staff, managing performance and leading a large site and multi‑functional team in a service environment.
- Deliver sales targets, manage commercial activities, and apply strong organisational and project management skills.
- Demonstrate proactive and flexible problem‑solving skills and ability to meet demanding deadlines.
Qualifications & Experience
- Experience managing a large site and multi‑functional team in a service environment.
- Proven track record of recruiting, training, developing staff, and managing performance.
- Strong communication and influencing skills at all levels.
- Commercially oriented, results‑driven with a strong track record of achieving sales targets.
- Excellent organisational and project management skills.
- Proactive and flexible problem‑solving skills with the ability to meet demanding deadlines.
Employment Details
- Permanent full‑time, Senior Management Band 3.
- Core hours are 36 per week, Monday‑Friday 09:00‑17:00.
- Due to the nature of the role, some flexibility may be required including weekend and bank holiday work, for which time will be offered in lieu.
- Salary: £48,205 per annum.
We encourage you to read the full job description/person specification before applying for this role. Interviews are currently pencilled in for Wednesday 28 and Thursday 29 January, though this is subject to change.
We offer:
- Generous pension scheme and life cover
- 25 days annual leave (rising to 30 after 1 year) plus bank holidays
- Interest‑free loans (travel, bike, gym, learning)
- Free entry to exhibitions at partner museums and galleries
- Flexible and hybrid working options
- A culture that celebrates individuality, collaboration, and innovation
EDI
Diversity and inclusion are integral to our work at Royal Museums Greenwich, as we are a museum for everyone. We want to foster a spirit of inclusion, collaborative working, innovation, and valuing people as individuals whose lives have been shaped by different experiences. Therefore, we welcome applications from everyone. We actively work with Disability Confident scheme and ask that you let us know if there are any reasonable adjustments you need or things you would like us to know during the interview process, which may include being provided with the interview questions in advance, requiring a step‑free interview space, being eye‑contact avoidant, or having the interview questions in a written format or additional time in timed tests, interviews or other assessment activities.
General Manager, National Maritime Museum in Greenwich employer: ROYAL MUSEUMS GREENWICH
Contact Detail:
ROYAL MUSEUMS GREENWICH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager, National Maritime Museum in Greenwich
✨Tip Number 1
Network like a pro! Reach out to people in the maritime and museum sectors. Attend events, join online forums, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the National Maritime Museum and its unique offerings. Understand their mission and values, and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss your experience managing teams and driving results. Use specific examples that highlight your ability to inspire others and achieve sales targets, as this is key for the General Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Royal Museums Greenwich team. Good luck!
We think you need these skills to ace General Manager, National Maritime Museum in Greenwich
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the General Manager role. Highlight your experience in managing large teams and delivering high-quality visitor experiences, as these are key aspects of the job.
Showcase Your Leadership Skills: We want to see how you've successfully led teams in the past. Share specific examples of how you've recruited, trained, and developed staff, and how you’ve managed performance to achieve results.
Demonstrate Your Commercial Acumen: Since this role involves driving sales and managing commercial activities, be sure to include any relevant achievements that showcase your ability to meet sales targets and enhance visitor engagement.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t miss out on this opportunity!
How to prepare for a job interview at ROYAL MUSEUMS GREENWICH
✨Know the Museum Inside Out
Before your interview, dive deep into the National Maritime Museum's history, collections, and current exhibitions. Understanding its unique identity and how it serves the community will show your genuine interest and help you connect your experience to their mission.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed large teams in a service environment. Highlight your experience in recruiting, training, and developing staff, as well as how you've driven performance and engagement within your team.
✨Demonstrate Commercial Acumen
Be ready to discuss your track record in achieving sales targets and managing commercial activities. Think of specific strategies you've implemented that led to increased visitor engagement or revenue, and be prepared to share these insights during the interview.
✨Prepare for Problem-Solving Scenarios
Anticipate questions about how you would handle challenging situations or demanding deadlines. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your proactive and flexible problem-solving skills.
