General Manager, National Maritime Museum

General Manager, National Maritime Museum Join to apply for the General Manager, National Maritime Museum role at Royal Museums Greenwich . Royal Museums Greenwich is a collection of diverse historical sites: the National Maritime Museum, Cutty Sark, the Royal Observatory, and the Queen’s House. Each site has a unique identity and a common purpose to serve our communities, sharing our collections and expertise. We provide a place to explore the sea, space, art and history, and our strategy ‘Charting Our Course’ puts people at the core of its success. The Role The General Manager is responsible for ensuring the National Maritime Museum delivers a high‑quality, inspirational experience for all visitors. They will lead and manage the Visitor and Sales team, and oversee the operational functions of retail, admissions and visitor experience, ensuring high levels of visitor engagement and enjoyment and delivering income through commercial activities. Key responsibilities include: Act as a central point of contact for all internal teams to ensure smooth operation of the museum, focusing on continual improvement and understanding how activities impact the visitor experience. Contribute to long‑term planning and development through participation in strategic and creative meetings. Maintain and initiate relationships with external stakeholders, understand the visitor profile and drive standards through effective communication and management of expectations. Recruit, train, and develop staff, managing performance and leading a large site and multi‑functional team in a service environment. Deliver sales targets, manage commercial activities, and apply strong organisational and project management skills. Demonstrate proactive and flexible problem‑solving skills and ability to meet demanding deadlines. Qualifications