At a Glance
- Tasks: Manage and optimise digital systems for retail and e-commerce operations.
- Company: Royal Mile Silver, a vibrant jewellery business in Edinburgh's Old Town.
- Benefits: Flexible hours, competitive salary, employee discounts, and a unique workplace.
- Other info: Join a passionate team and enjoy autonomy in your role.
- Why this job: Shape digital operations and make a real impact in a growing business.
- Qualifications: Experience in digital operations, WordPress, and e-commerce platforms required.
The predicted salary is between 30000 - 40000 € per year.
Location: Central Edinburgh
Salary: £30k - £40k pro rata (depends on experience and hours worked)
Hours: Flexible - part time/flexi hours considered.
Start Date: Negotiable
About Us
Royal Mile Silver is an independent jewellery business based in the heart of Edinburgh's Old Town. We design and sell silver, gold vermeil and tungsten carbide jewellery through our physical store on Jeffrey Street, pop ups during peak retail seasons and our growing e-commerce platform. We're a passionate, close-knit team, and we're looking for a motivated and inspiring Digital Operations Specialist to manage and optimise the systems that support our retail and online operations.
The Role
This is a newly created, in-house role that sits at the intersection of technology, operations, and process management. There will be a period of handover from our current assistant operations manager. You will be the person who keeps our digital infrastructure optimised — from our point of sale system and WordPress/WooCommerce store to our HR tools and internal workflows. You will use AI tools to eliminate repetitive work, build and maintain SOPs, and provide data-driven insights that help us make better decisions.
Key Responsibilities
- Retail & POS Systems
- Oversee and maintain the POS system across the business (Square).
- Manage integrations between POS, inventory, and e-commerce platforms.
- Troubleshoot technical issues and liaise with system providers.
- Ensure accurate stock synchronisation and reporting.
- Website & E-Commerce (WordPress/WooCommerce)
- Maintain and optimise WordPress website and WooCommerce store.
- Manage product uploads, pricing updates, and promotions.
- Monitor site performance, uptime, and user experience.
- Implement plugins and improvements securely and efficiently.
- Support SEO and site optimisation initiatives.
- Troubleshoot site issues and coordinate with developers when specialist support is required.
- AI & Workflow Optimisation
- Identify opportunities to use AI tools to improve efficiency.
- Automate repetitive tasks and streamline internal processes.
- Build and refine digital workflows across departments.
- Support the team in adopting new tools effectively.
- Champion a culture of continuous improvement — always asking how we can work smarter.
- Digital Systems & Integrations
- Maintain HR and workforce management systems.
- Ensure smooth integration between payroll, scheduling, and retail systems (Square Timesheets).
- Oversee data integrity across platforms.
- SOP Development & Process Management
- Create, document, and maintain Standard Operating Procedures for all key business processes.
- Monitor compliance and update procedures as systems evolve.
- Establish clear digital processes for retail and online operations.
- Train staff on systems and processes as needed.
- Conduct regular SOP audits and implement improvements.
- Analytics & Reporting
- Monitor retail and e-commerce performance metrics.
- Build dashboards and regular reporting for management.
- Analyse sales trends, stock performance, and operational efficiency.
- Provide actionable insights to support growth.
About You
Skills & Experience Required
- Proven experience in a digital operations or systems role.
- Strong WordPress and WooCommerce experience.
- Experience managing EPOS systems in a retail environment.
- Strong understanding of analytics tools and reporting dashboards.
- Experience implementing AI tools to improve workflows.
- Confident troubleshooting technical issues independently.
- Strong documentation and organisational skills.
- Demonstrated ability to write clear, usable SOPs and process documentation.
- Intermediate graphic design skills (Canva, Adobe) for web and marketing assets.
Personal Attributes
- Proactive and solutions-focused.
- Detail-oriented with high data accuracy standards.
- Comfortable working in a small, collaborative team.
- Practical and hands-on approach.
- Able to balance strategic thinking with day-to-day execution.
What We Offer
- Opportunity to shape and improve digital operations end-to-end.
- Autonomy and responsibility within a growing business.
- Flexible working - ideal if you need to base this around childcare or other commitments.
- Competitive salary based on experience £38k - £45K pro rata.
- A varied, hands-on role with real ownership and impact in a growing small business.
- A beautiful, unique workplace in the heart of Edinburgh's Old Town.
How to Apply
Please send your CV and a short cover letter explaining why you're the right fit for Royal Mile Silver to admin@royalmilesilver.co.uk. We'd love to hear about a specific system or workflow you've improved in a previous role. Applications reviewed on a rolling basis. Early applications encouraged.
Job Types: Full-time, Part-time, Permanent
Pay: £30,000.00-£40,000.00 per year
Expected hours: 30.0 – 40.0 per week
Benefits: Employee discount, Flexitime
Ability to commute/relocate: Edinburgh EH1 1DR: reliably commute or plan to relocate before starting work (required)
Application question(s): Have you worked on e-commerce platforms?
Education: Diploma of Higher Education (required)
Experience: digital operations: 3 years (required)
Work Location: In person
Digital Operations Specialist in Edinburgh employer: Royal Mile Silver Ltd.
Royal Mile Silver is an exceptional employer located in the vibrant heart of Edinburgh's Old Town, offering a unique opportunity for a Digital Operations Specialist to thrive in a close-knit and passionate team. With flexible working hours, a competitive salary, and the chance to shape digital operations within a growing business, employees enjoy a supportive work culture that fosters autonomy and encourages continuous improvement. The beautiful workplace and commitment to employee growth make it an attractive choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Operations Specialist in Edinburgh
✨Tip Number 1
Get to know the company inside out! Research Royal Mile Silver, their products, and their digital operations. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider info and might even lead to a referral. Plus, it shows you're genuinely interested in being part of their team.
✨Tip Number 3
Prepare for the interview by practising common questions related to digital operations. Think about how you've used AI tools or improved workflows in past roles. We want you to shine and show them you're the perfect fit!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest can keep you fresh in their minds. And remember, apply through our website for a smoother process!
We think you need these skills to ace Digital Operations Specialist in Edinburgh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with digital operations, especially with WordPress and WooCommerce. We want to see how your skills align with what we're looking for, so don’t be shy about showcasing relevant projects!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re the perfect fit for Royal Mile Silver and share a specific example of a system or workflow you've improved in the past. Keep it engaging and personal!
Show Off Your Problem-Solving Skills:In your application, highlight any experiences where you’ve tackled technical issues or optimised processes. We love proactive problem solvers who can think on their feet and improve efficiency!
Apply Through Our Website:While you can send your application via email, we encourage you to apply through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Royal Mile Silver Ltd.
✨Know Your Tech
Familiarise yourself with the specific digital tools mentioned in the job description, like WordPress, WooCommerce, and Square. Be ready to discuss your experience with these platforms and how you've optimised them in previous roles.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues or improved workflows in past positions. This role requires a proactive approach, so highlight your ability to troubleshoot and implement solutions effectively.
✨Demonstrate Data Savvy
Since analytics and reporting are key responsibilities, brush up on how you've used data to drive decisions. Be prepared to discuss specific metrics you've monitored and how they influenced your strategies.
✨Emphasise Team Collaboration
Royal Mile Silver values a close-knit team environment. Share experiences where you've worked collaboratively to achieve goals, especially in a small team setting, and how you can contribute to their culture of continuous improvement.
