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- Tasks: Make calls to supporters, check in on their walks, and spread good vibes!
- Company: Join Mencap, the leading charity for learning disabilities in the UK.
- Benefits: Gain valuable experience, develop skills, and meet passionate people.
- Why this job: Be part of a meaningful campaign and make a real difference in people's lives.
- Qualifications: Confident phone skills, friendly attitude, and team spirit required.
- Other info: Flexible volunteering in a supportive office environment, two days a week.
The predicted salary is between 500 - 1500 £ per month.
Are you good on the phone? Do you want the chance to call and speak to our fantastic supporters? If the answer is yes, then our One Big Walk Volunteer Caller role could be for you!
One Big Walk is Mencap's flagship fundraising campaign where we ask members of the public to organise their own walk, and this year is even bigger than ever! Held during Learning Disability Week (15th-21st June), we're looking for volunteers who can call our volunteers, check in how their walks are going and wish them good luck!
If you’d like experience working within an office environment, working within the charity sector and feel comfortable talking to members of the public, we want to hear from you! With calls scheduled to start from March throughout to June, get in touch today for a unique opportunity to support Mencap's fundraising campaign.
About the team you will be joining: The Community Fundraising Team support individuals, groups, corporates and schools who organise a fundraiser and raise money in aid of Mencap. Our biggest fundraiser is One Big Walk and takes place during Learning Disability Week, all the money raised supports our vision for people with a learning disability to live their lives to the full.
When do I need to be available? This role is based from our London office, and we would like you to come in two days a week - ideally Tuesdays and Thursdays.
The skills you need:
- Comfortable and confident on the phone and speaking to people
- Friendly and approachable
- Reliable and patient
- Able to work as part of a team
- Accepting of others who might be different to yourself
Activities you could get up to whilst volunteering could include:
- Calling supporters who have signed up and thanking them for taking part, checking they have everything they need for their walk
- Giving check-in calls, to check in on progress
- Giving good luck calls one week before their walk
- Giving follow-up calls one week after their walk
- Sending WhatsApp messages to supporters who sign up
- Recording all calls made on a spreadsheet
- Supporting with other ad hoc administrative tasks as required
We can provide a phone and laptop in the office to support you to do this role.
About Mencap: Mencap is the leading learning disability charity in England, Wales and Northern Ireland. We work with people with a learning disability and their families to challenge prejudice and change laws, and we directly support thousands of people to live their lives as they choose. We have an ambitious vision for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives. Volunteering with us is YOUR opportunity to help us achieve this, whilst having the chance to develop your skills, meet new people and join a passionate and dedicated team.
If you have questions about volunteering with Mencap, please don’t hesitate to get in touch with us: volunteering@mencap.org.uk
Team Support Volunteer (One Big Walk Volunteer Caller - London) employer: Royal Mencap Society
Contact Detail:
Royal Mencap Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Support Volunteer (One Big Walk Volunteer Caller - London)
✨Tip Number 1
Get comfortable with your phone skills! Practice makes perfect, so try calling friends or family to build your confidence. Remember, the more you chat, the easier it gets!
✨Tip Number 2
Research Mencap and their One Big Walk campaign. Knowing the ins and outs will help you connect better with supporters and show that you're genuinely interested in the cause.
✨Tip Number 3
Be friendly and approachable during your calls. A warm tone can make all the difference in how supporters feel about their involvement. Smile while you talk; it really does come through the phone!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get your application noticed and shows you’re serious about joining the team. Let’s make a difference together!
We think you need these skills to ace Team Support Volunteer (One Big Walk Volunteer Caller - London)
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and your passion for supporting Mencap's mission.
Tailor Your Application: Make sure to customise your application to highlight how your skills match the role. Mention your experience with phone calls and any relevant volunteering or work you've done in the charity sector. This helps us see why you’d be a great fit!
Keep It Clear and Concise: We appreciate a well-structured application. Keep your sentences clear and to the point, and make sure to proofread for any typos. A tidy application shows us that you’re organised and professional!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Mencap!
How to prepare for a job interview at Royal Mencap Society
✨Know Your Role
Before the interview, make sure you understand what the One Big Walk Volunteer Caller role entails. Familiarise yourself with Mencap's mission and the specifics of the fundraising campaign. This will help you demonstrate your genuine interest and show that you're ready to contribute.
✨Practice Your Phone Skills
Since this role involves a lot of phone communication, practice speaking clearly and confidently. You could even do mock calls with friends or family to get comfortable. Remember, being friendly and approachable is key, so let your personality shine through!
✨Show Your Team Spirit
This position requires teamwork, so be prepared to discuss your experiences working in a team. Think of examples where you've collaborated successfully with others, especially in a volunteer or charity context. Highlighting your reliability and patience will also go a long way.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, what a typical day looks like, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the role is the right fit for you.
