At a Glance
- Tasks: Support the Information and Advice team with essential administrative tasks from home.
- Company: Join Mencap, the leading charity for learning disabilities in the UK.
- Benefits: Enjoy flexible volunteering hours and develop valuable skills while working remotely.
- Other info: Ideal availability on Wednesdays; perfect for high school and college students looking to volunteer.
- Why this job: Make a real impact by helping people with learning disabilities and gain hands-on experience.
- Qualifications: Basic Excel and CRM experience required; access to your own computer is essential.
Team Support Volunteer (Administrative support - Information and Advice Team)
- Team Support Volunteer (Administrative support - Information and Advice Team)
In this role you will be supporting the Information and Advice team with administrative tasks. We are looking for someone with an interest in learning more about how our help line works to help us with a range of administrative tasks - this could include pulling reports from our database, tidying up data on both excel and our CRM system (Microsoft dynamics 365), as well as quality checking.
It is important that you have access to your own computer for this role, as well as some experience in using excel and CRM or database management experience.
Most of this role takes place at home using your own equipment, and the team will be as flexible as they can be around your availability to volunteer, however ideally you will be available to volunteer on Wednesdays.
About the team you will be joining: The Information and Advice Team provide vital services to people with a learning disability. They run our Learning Disability Helpline which is available to everyone, whether you are a person with a learning disability, a family member or a friend. They also create and share resources and as part of this service they offer training in Learning Disability Awareness to external organisations.
When do I need to be available? This role is home based and flexible, however ideally you will be available to volunteer on Wednesdays.
Activities you could get up to whilst volunteering could include:
- Pulling and updating reports
- Inputting data into Excel and our CRM
- Supporting the team with quality checks
- Anything else the team needs help with!
About Mencap Mencap is the leading learning disability charity in England, Wales and Northern Ireland. We work with people with a learning disability and their families to challenge prejudice and change laws, and we directly support thousands of people to live their lives as they choose.
We have an ambitious vision for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives.
Volunteering with us is YOUR opportunity to help us achieve this, whilst having the chance to develop your skills, meet new people and join a passionate and dedicated team.
If you have questions about volunteering with Mencap, please don’t hesitate to get in touch with us: volunteering@mencap.org.uk
#J-18808-LjbffrTeam Support Volunteer (Administrative support - Information and Advice Team) employer: Royal Mencap Society
Mencap is an exceptional employer that offers a unique opportunity to make a meaningful impact in the lives of individuals with learning disabilities. As a Team Support Volunteer, you will join a passionate team dedicated to providing vital services while enjoying the flexibility of home-based volunteering. With a strong focus on employee growth and development, Mencap fosters a supportive work culture where you can enhance your skills and connect with like-minded individuals committed to making a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Team Support Volunteer (Administrative support - Information and Advice Team)
✨Tip Number 1
Familiarise yourself with Microsoft Dynamics 365, as this is a key tool for the role. Consider taking an online course or watching tutorial videos to boost your confidence in using the CRM system.
✨Tip Number 2
Brush up on your Excel skills, especially in data management and reporting. Practice functions like VLOOKUP, pivot tables, and data validation to ensure you're comfortable handling the tasks required.
✨Tip Number 3
Reach out to current or former volunteers at Mencap to gain insights into their experiences. This can provide you with valuable information about the team dynamics and expectations.
✨Tip Number 4
Be prepared to discuss your availability during the interview. Since the role requires volunteering on Wednesdays, showing flexibility and commitment to this schedule will make you a more attractive candidate.
We think you need these skills to ace Team Support Volunteer (Administrative support - Information and Advice Team)
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and requirements of the Team Support Volunteer position. Highlight your interest in learning about the helpline and how you can contribute to the administrative tasks.
Tailor Your CV:Make sure your CV reflects relevant experience, especially with Excel and CRM systems. Include any previous administrative roles or volunteer work that showcases your skills in data management and quality checking.
Craft a Compelling Cover Letter:Write a cover letter that expresses your passion for supporting people with learning disabilities. Mention your availability on Wednesdays and your willingness to learn more about the Information and Advice team’s operations.
Proofread Your Application:Before submitting, double-check your application for any spelling or grammatical errors. A well-presented application shows attention to detail, which is crucial for the administrative tasks involved in this role.
How to prepare for a job interview at Royal Mencap Society
✨Show Your Interest in the Role
Make sure to express your enthusiasm for the Team Support Volunteer position. Talk about why you want to support the Information and Advice team and how it aligns with your interests, especially regarding learning disabilities.
✨Demonstrate Your Technical Skills
Since the role involves using Excel and a CRM system like Microsoft Dynamics 365, be prepared to discuss your experience with these tools. You might even want to mention specific tasks you've completed using them to showcase your proficiency.
✨Highlight Your Flexibility
As this role is home-based and requires flexibility, emphasise your ability to adapt to different schedules. Mention your availability on Wednesdays and any other times you can contribute, showing that you're committed to supporting the team.
✨Prepare Questions About the Team
Come prepared with questions about the Information and Advice team and their work. This shows that you are genuinely interested in the role and want to understand how you can best contribute to their mission.
