At a Glance
- Tasks: Lead quality standards and improve processes for a life-changing advice service.
- Company: Join Mencap, a leading charity supporting people with learning disabilities.
- Benefits: Enjoy 32 days of paid holiday, discounts, health plans, and more perks.
- Other info: Inclusive culture with opportunities for personal growth and community engagement.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in quality, audit, and process improvement; strong Microsoft skills required.
The predicted salary is between 25054 - 25054 £ per year.
Help shape a service that changes lives. Mencap’s Learning Disability Helpline supports people with a learning disability, their families, carers and professionals across England. We’re looking for a Systems, Quality and Process Coach to help our advice service stay high-quality, effective, accessible and continually improving. This is a full-time, fixed term role commencing September 2026.
You’ll lead on quality standards, support audits, improve processes, coach colleagues, manage reporting and use data to spot opportunities for better service delivery. You’ll also help maintain and develop digital resources, ensuring our information is accurate, accessible and useful for the people who need it most.
What you’ll do:
- Lead quality standards and support external audits
- Review and improve policies, processes and resources
- Coach the team to meet quality KPIs
- Create monthly Helpline reports and analyse service data
- Use CRM systems to monitor productivity and identify issues
- Support accessible digital content and resource updates
- Embed a culture of continuous improvement
What we’re looking for:
You’ll bring strong quality, audit and process improvement experience, with advanced Microsoft skills, especially Excel and Power BI. You’ll be confident working with CRM systems, analysing data, coaching others and turning insight into action. You’ll be organised, detail-focused and passionate about improving services for people with a learning disability. You’ll be able to travel effectively, to community and team events throughout England.
This isn’t just a job. It’s a chance to help improve the lives of people with a learning disability and their families, while supporting a national advice service that makes a real difference every day.
Closing date: 10 August 2026.
Here at Mencap, we offer an impressive range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated. Our benefits package offers 32 days of paid holiday (including bank holidays, pro rata), along with a range of perks such as discounts at leading high-street retailers, access to health cash plans, interest-free loans, and many more exciting offerings.
About Mencap: Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives. We're here to support people with a learning disability, their families and their carers. We fight for a kinder, fairer and more inclusive society for people with a learning disability to live in. At Mencap, everyone works with people with a learning disability either providing support or advice, or alongside one another as colleagues. Belonging at Mencap is for everyone, every day, everywhere.
Everyone is expected to treat people well and make Mencap an inclusive organisation. Every day we grow and learn. It’s okay to make mistakes but we learn from them and make changes. Everywhere people will feel respected, valued, and safe to be themselves. We have Belonging network groups that meet online and are open to all colleagues. The groups include people who identify as Black and Asian, LGBTQIA+, disabled or with a long-term health condition, women, parents and carers, and their allies.
We want to encourage everyone to apply to work at Mencap and we offer a variety of different contract types and working patterns. We’re not looking for specific experience. It is your personality and values that will make you a great colleague. We will train and develop you to succeed in the role you’re applying for.
£25,054 per annum, pro-rata, plus excellent benefits.
Systems, Quality and Process Coach employer: Royal Mencap Society
Mencap is an exceptional employer that prioritises the well-being and growth of its Support Workers in the beautiful locations of Penzance, Marazion, and Hayle. With a strong commitment to diversity and inclusion, Mencap offers flexible rotas, competitive salaries, and unique benefits such as enhanced payments for sleep-ins, ensuring that employees can balance their personal lives while making a meaningful impact in the community. Join a supportive team where your compassion and dedication will be valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Systems, Quality and Process Coach
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Royal Mencap Society.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Royal Mencap Society!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Royal Mencap Society, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Royal Mencap Society or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Systems, Quality and Process Coach
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Royal Mencap Society:Before hitting send, make sure to tailor your application specifically to Royal Mencap Society! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Royal Mencap Society
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
