At a Glance
- Tasks: Lead a vibrant store, drive sales, and support a diverse team.
- Company: Join Mencap, a passionate organisation making a difference for people with learning disabilities.
- Benefits: Enjoy 32 days of holiday, discounts, health plans, and more perks.
- Other info: Flexible hours, inclusive culture, and opportunities for personal growth.
- Why this job: Make a real impact while developing your leadership skills in retail.
- Qualifications: Retail management experience and a passion for customer service.
The predicted salary is between 25577 - 25577 £ per year.
Are you passionate about retail and ready to take on a new challenge that will make a real difference to the lives of people with a learning disability? We have an exciting opportunity for an enthusiastic and driven Shop Manager to join our team in Claygate on a 37.5 hour contract. Your main base will be Claygate, with an expectation of regular travel and flexibility to cover other M5 stores as required.
What you will do:
- Drive sales in the store to meet expected budgets and KPIs.
- Run a high-density shop, ensuring the shopfloor meets retail merchandising standards and that stock is rotated onto the shopfloor daily.
- Ensure that stock is generated over the door and that donors are signed up for Gift Aid.
- Ensure that the high standard of customer service expected by Mencap is delivered at all times.
- Develop your team of paid colleagues and volunteers through training and performance reviews.
- Be responsible for all financial, cash handling, security, safeguarding and health and safety in the store.
To be a successful Shop Manager you will be:
- Experienced manager with the ability to drive sales and meet KPIs, ideally within a fashion retail environment.
- Ability to lead and support a team from varying backgrounds.
- Ability to meet the needs of the customers to generate and increase the sales of the store.
- Have a flexible approach to working hours and days, including weekends and bank holidays on a rota basis.
Applications close on 2 July 2026, with interviews taking place from 18 June 2026 onwards. We encourage you to apply as soon as possible, as we may close the advert early if we receive a high volume of applications or identify suitable candidates. We are an equitable, diverse and inclusive organisation and we particularly welcome and encourage disabled applicants and those from the Black and Asian communities to apply for the role as they are under-represented within the workforce.
Benefits
Our benefits package offers 32 days of paid holiday (including bank holidays, pro rata), along with a range of perks such as discounts at leading high-street retailers, access to health cash plans, interest-free loans, and many more exciting offerings. £25,577 per annum, pro-rata + excellent benefits £24,785 per annum, pro-rata + excellent benefits.
Store Manager Claygate employer: Royal Mencap Society
Join Mencap as a Store Manager in Claygate, where you will not only drive sales and lead a diverse team but also make a meaningful impact on the lives of individuals with learning disabilities. Our inclusive work culture fosters personal and professional growth, offering 32 days of paid holiday, discounts at top retailers, and access to health cash plans, making it an excellent place for those seeking a rewarding career in retail.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager Claygate
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Mencap and their values. This will help you connect your experience with what they stand for, showing that you're not just another candidate but someone who truly aligns with their mission.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to retail management and customer service. Think about how you can showcase your ability to drive sales and lead a diverse team. We want you to feel confident and ready to impress!
✨Tip Number 3
Show off your passion! During the interview, share specific examples of how you've made a difference in previous roles. Whether it’s boosting sales or enhancing customer service, let them see your enthusiasm for retail and helping others.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself top of mind and show that you’re genuinely interested in the role.
We think you need these skills to ace Store Manager Claygate
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for retail shine through in your application. We want to see how your passion aligns with our mission to make a difference in the lives of people with learning disabilities.
Tailor Your CV:Make sure your CV highlights relevant experience, especially in driving sales and managing teams. We love seeing how you've met KPIs in previous roles, so don’t hold back!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for the Shop Manager role. Share specific examples of your leadership style and how you’ve developed teams in the past.
Apply Early!:Don’t wait until the last minute to submit your application. We encourage you to apply through our website as soon as possible, as we might close the advert early if we find the right candidates.
How to prepare for a job interview at Royal Mencap Society
✨Know Your Retail Stuff
Make sure you brush up on your retail knowledge, especially around driving sales and meeting KPIs. Be ready to discuss specific strategies you've used in the past to boost sales or improve customer service.
✨Show Your Leadership Skills
Prepare examples of how you've successfully led a team before. Think about times when you’ve trained staff or volunteers, and be ready to share how you motivated them to achieve their best.
✨Understand the Company Values
Familiarise yourself with Mencap's mission and values, especially their commitment to supporting people with learning disabilities. Show that you’re not just looking for a job, but that you genuinely care about making a difference.
✨Be Flexible and Ready to Adapt
Since the role requires flexibility in working hours and locations, be prepared to discuss your availability and willingness to cover other stores. Highlight any previous experiences where you adapted to changing circumstances.
