Mencap is seeking a proactive Technology Operations leader to head the Help Desk Squad in Peterborough, guiding Service Coordinators, Analysts and an Incident Manager. You will mentor, set team norms, and align on service delivery with engineering and delivery teams.
You will champion staff wellbeing, training and growth while ensuring robust processes and reliable services for colleagues across the organisation.
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Help Desk Team Lead: Empower People & Service Excellence in Peterborough employer: Royal Mencap Society
Mencap is an exceptional employer dedicated to creating a supportive and inclusive environment for its employees in Lowestoft and Great Yarmouth. With a strong focus on employee well-being, we offer generous benefits such as 24 days of paid holiday, flexible working hours, and access to health cash plans, ensuring our team feels valued. Our commitment to personal growth means that regardless of your background, you'll receive the training and support needed to thrive while making a meaningful impact in the lives of individuals with learning disabilities.
