At a Glance
- Tasks: Lead technology operations to ensure stable and secure digital services for Mencap.
- Company: Join Mencap, a leading organisation dedicated to supporting people with learning disabilities.
- Benefits: Enjoy 32 days of paid holiday, competitive salary, and opportunities for professional growth.
- Other info: Work in a dynamic team with a commitment to accessible digital services.
- Why this job: Make a real difference by delivering high-quality technology services in an inclusive environment.
- Qualifications: Proven experience in technology operations and strong leadership skills required.
The predicted salary is between 60000 - 80000 £ per year.
At Mencap, our Digital, Data & Technology (DDaT) function plays a vital role in delivering safe, reliable and effective services for people with a learning disability. We are now looking for an experienced and strategic Head of Technology Operations to lead our Technology Operations (Run) domain. This is a senior leadership role with organisation-wide responsibility for ensuring our digital platforms and services are stable, secure and performing effectively.
You will be accountable for the operational health of Mencap’s digital estate, including infrastructure, cloud platforms, networking, digital workplace technologies and colleague-facing technology support. You will lead key teams, including the Help Desk and Digital Platforms squads, ensuring services remain reliable while supporting the adoption of new technologies. This role is critical in ensuring colleagues across the organisation experience dependable, responsive technology services that enable them to deliver high-quality support.
This is a full-time, permanent role (37.5 hours per week). Regular onsite presence (1-2 days per week) will be required in either our London or Peterborough office, with occasional travel to other Mencap locations as needed.
Key Responsibilities- Lead Technology Operations, ensuring stable, secure and high-performing digital services across the organisation
- Oversee infrastructure, cloud, digital workplace and user support services
- Embed ITIL-based service management and act as Major Incident Owner during critical issues
- Manage and develop technical teams, suppliers and operational budgets
- Drive continuous improvement, resilience and service optimisation
- Act as the organisational Major Incident Owner, leading response, escalation and communication during critical incidents
- We’re looking for a senior technology leader who brings both strategic oversight and strong operational delivery capability.
- Significant experience leading large-scale technology operations, infrastructure or service management functions within a complex organisation
- Proven experience managing enterprise technology environments that support critical services
- Strong leadership experience managing multi-disciplinary technical teams
- Deep understanding of cloud and digital workplace platforms, including Microsoft Azure, Microsoft 365, Entra ID and Intune
- Experience managing enterprise networking and connectivity environments (e.g. SD-WAN)
- Strong knowledge of ITIL-aligned service management practices
- Experience leading major incident management and organisational response to service disruption
- Experience managing third-party suppliers and technology service providers
- Experience overseeing operational technology budgets
- Excellent communication skills with the ability to translate technical issues into business impact
- A calm, decisive approach in high-pressure situations
- A commitment to inclusive leadership and delivering accessible digital services
If you are passionate about delivering reliable, high-quality technology services and want to play a key role in supporting an inclusive organisation, we would love to hear from you.
Our advert will close on the 10th July 2026.
BenefitsWe offer 32 days of paid holiday (including...
Head of Technology Operations in London employer: Royal Mencap Society
At Mencap, we pride ourselves on being an exceptional employer that champions inclusivity and innovation in the technology sector. Our collaborative work culture fosters professional growth, offering extensive training and development opportunities while ensuring a supportive environment for all employees. With a commitment to delivering high-quality services for individuals with learning disabilities, our London and Peterborough offices provide a dynamic setting where your contributions directly impact the lives of others.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Technology Operations in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Royal Mencap Society values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Royal Mencap Society might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Royal Mencap Society!
✨Direct Apply to Royal Mencap Society
Let's not forget to apply directly through the Royal Mencap Society website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Head of Technology Operations in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Royal Mencap Society.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Royal Mencap Society. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Royal Mencap Society
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
